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I ordered two items (coat/jacket and soome boots). You charged my PayPal account on 1/7/19. Have not received either item.
asked by Guietta P. on 2/13/19
1 Answer
Hi, Guietta P. . Thanks for your order. After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. (weekends are not included.)
For further assistance, please contact the customer service and give us the order number/PayPal invoice ID(8 digits). Below is the link.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
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