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I ordered two items (coat/jacket and soome boots). You charged my PayPal account on 1/7/19. Have not received either item.
asked by Guietta P. on 2/13/19
1 Answer
Hi, Guietta P. . Thanks for your order. After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number/PayPal invoice ID(8 digits). Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
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