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asked by on 1/6/19
Hi, Elaine V. In your case, we suggest you log in Newchic account and download the invoice: My Account -- View Orders--My Orders --(Order Details/Invoice Download).
https://www.newchic.com/account/orderlist.html Meanwhile, we'd advise you to contact the carrier/your local post office by providing them with the tracking number and the invoice for more details,, to arrange a re-delivery or collect your item.
For further assistance, please contact the customer service and tell us the order number. Below is the link. https://www.newchic.com/Contact-Us-hc10.html Thanks.
