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I have just ordered an airplane cake (in the form of a Mosquito plane), now that I have read the 18 out of 20 bad reviews, I am concerned. I am in a quandary as I have paid in full. Please let the reviews not be true for I do not want my husband's 80th birthday to be ruined. New Cakes please can you guarantee that this cake would be a success?
asked by Shelley M. on 8/23/16
3 Answers
Hello, I would say from my experience they really deliver, I hope everything goes well for and you all have a fantastic celebration!
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Similar to you, placed an order, paid in full then saw the reviews. Then panicked for a couple of days as the deliver date was getting nearer. Need not of panicked. Delivered on time and in perfect condition. The only thing I would add is, i needed to contact customer services regarding changing the delivery address, was promised a call back, after a few hours they hadn't called so I called again, everything had been sorted, but they hadn't called to say this. Therefore, if you contact them and they haven't called back don't delay in calling them. I found the staff, helpful and polite.
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I was just about to order a diamond anniversary cake for my parents party, but after reading the shocking reviews, I have decided to look elsewhere. I hope yours arrives on time and resembling your request. Such a shame as there would be so many opportunities to utilise this service for special events. Good luck
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