• New Arrivals Inc

2017 CUSTOMER CHOICE AWARD

New Arrivals Inc

Overview

New Arrivals Inc has a rating of 4 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. New Arrivals Inc ranks 41st among Baby sites.

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How would you rate New Arrivals Inc?
Top Positive Review

“Excellent customer service and product!”

Sarah A.
7/29/20

This company was extremely helpful and responsive when I needed some custom sized fitted sheets for a mattress in a cradle built by my grandpa over 40 years ago. They were fast and got my order to me within 1-2 weeks. Super impressed! I actually googled to figure out where I could leave a review!

Top Critical Review

“False Advertisement”

Justin S.
6/5/19

My wife and I recently placed an order for a 4 piece-bedding suit online for our first child. We were thrilled and excited to start our new nursery with this company's product. We received order confirmation with price and product for what we agreed to purchase. The email stated we are processing your order and it should be shipped in 2-3 days. We had the picture perfect scheme in mind. The next day, New arrivals sent my wife an email that said "something went wrong when you placed your order, and our website only charged you for the crib rail cover, not a 4 piece set." After a string of 2-3 emails, I placed a phone call. I was told that the manager would have to call me back later that day. Despite waiting several hours, I had to call back to follow-up and was told that I would have to wait yet another call back. I finally received a call back but not from the manager, but the same lady I spoke with earlier. She tells me that The Company can't agree to the price they originally sold the pieces for and the best they could offer was 30% off, which was already offered online in the first place. I asked to speak to a manager and the reply was "no". "New arrivals has prided itself onoffering our customers exceptional, top notch customer service." Yeah, I'd have to question that. I wouldn't recommend this company at all. It is very unprofessional of them as a business to ignore the fact that their website with their "glitch" allowed us to order bedding for our new arrival with hopes of completing our nursery at an agreed upon price and then following receiving confirmation decide they can't honor the price that was advertised.

Reviews (35)

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baby beddings (3)
Thumbnail of user saraha911
2 reviews
16 helpful votes
July 29th, 2020

This company was extremely helpful and responsive when I needed some custom sized fitted sheets for a mattress in a cradle built by my grandpa over 40 years ago. They were fast and got my order to me within 1-2 weeks. Super impressed! I actually googled to figure out where I could leave a review!

Thumbnail of user margarety4
1 review
13 helpful votes
May 31st, 2014

Such unique baby gifts instead of whatever is being sold at target. I give them a high rating because one time my mobile was damaged and they took it right back.

Thumbnail of user lisam148
1 review
11 helpful votes
August 2nd, 2014

Depending on what you order, the shipping can be somewhat expensive but it is fast and the wall decor is gorgeous.

Thumbnail of user mariaz13
1 review
11 helpful votes
January 4th, 2015

I have decorated all 3 of my children's rooms using this website and they have great variety and deals all of the time.

Thumbnail of user karenq9
1 review
0 helpful votes
February 12th, 2015

New Arrivals sent me the cutest little pink name plaque for our daughter and it was a great deal.

Thumbnail of user sefc
10 reviews
30 helpful votes
June 25th, 2012

I have been buying baby beddings from New Arrivals Inc. because there are hundreds of unique styles and designs to choose from this store of beddings. Their bedding fabric is one of the most comfortable I have used for my baby and I observed that my baby is sleeping comfortably on it because he is able to sleep in long straight hours. I purchase bedding products from them and sometimes give it as a gift to my friends who have a child. I have bought a bedding cover from this store and gave it as gift to my friend who just had a baby.

Thumbnail of user justins392
1 review
19 helpful votes
June 5th, 2019

My wife and I recently placed an order for a 4 piece-bedding suit online for our first child. We were thrilled and excited to start our new nursery with this company's product. We received order confirmation with price and product for what we agreed to purchase. The email stated we are processing your order and it should be shipped in 2-3 days. We had the picture perfect scheme in mind. The next day, New arrivals sent my wife an email that said "something went wrong when you placed your order, and our website only charged you for the crib rail cover, not a 4 piece set." After a string of 2-3 emails, I placed a phone call. I was told that the manager would have to call me back later that day. Despite waiting several hours, I had to call back to follow-up and was told that I would have to wait yet another call back. I finally received a call back but not from the manager, but the same lady I spoke with earlier. She tells me that The Company can't agree to the price they originally sold the pieces for and the best they could offer was 30% off, which was already offered online in the first place. I asked to speak to a manager and the reply was "no". "New arrivals has prided itself onoffering our customers exceptional, top notch customer service." Yeah, I'd have to question that. I wouldn't recommend this company at all. It is very unprofessional of them as a business to ignore the fact that their website with their "glitch" allowed us to order bedding for our new arrival with hopes of completing our nursery at an agreed upon price and then following receiving confirmation decide they can't honor the price that was advertised.

Thumbnail of user pauloa
5 reviews
18 helpful votes
May 22nd, 2012

The baby girl bedding that I have bought from New Arrivals Inc. is smooth. It gives my baby a very comfortable sleep. I have noticed that after I used the baby bedding that I bought from them to my baby, she has been sleeping comfortably. She is now sleeping straight long hours unlike before where she wakes up in the middle of the night crying. I have bought two baby girl beddings from this store and I have bought it for an affordable price. I am planning to buy more baby beddings because I am very pleased with my first acquisitions.

Thumbnail of user roccon
4 reviews
13 helpful votes
June 12th, 2012

It’s a joy for me to shop for baby girl beddings in New Arrivals Inc. because there are hundreds of designs and styles of beddings to choose from. I have bought two beddings from them and I really like it because my baby likes to sit on it for almost the whole day. The design of the bedding is also good and it matches the room of my baby perfectly. My personal favorite that I bought from them is the picket fence baby bedding because it secures my baby from accidents. I highly recommend this store to any parents who want to make their kids comfortable.

Thumbnail of user normal34
1 review
13 helpful votes
November 12th, 2018

No customer service. The phone has been disconnected? I bought over $400 worth of merchandise. After 10 days I'm still waiting for its delivery. I called customer sertvice and the phone has been disconnected. No one answers any of the extensions.

Thumbnail of user geralds
8 reviews
43 helpful votes
February 7th, 2012

I am so happy that my friend told me about this wonderful store for babies because I just found the most gorgeous-looking baby bedding for my baby. The quality of the baby bedding that I bought in here is made from high quality materials and is very smooth. After I used this bedding, I observed a dramatic effect to my baby’s sleeping habits. In total, I bought two because I always replace my baby’s beddings every other day. The two baby beddings that I bought from them are cheaper compared to the previous beddings that I bought in the department store.

Thumbnail of user lindab138
3 reviews
32 helpful votes
November 1st, 2016

I bought a sweater from Stylewe and paid approximately $60.00. The quality of the sweater was comparable to something I could have bought at Walmart for about $20.00. I will not order from this company again.

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From the business

Contact: sales@newarrivalsinc.com

Company Representative

Thumbnail of user toris4
Tori S.

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