• National Geographic

National Geographic

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Overview

National Geographic has a rating of 1.69 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about National Geographic most frequently mention customer service problems. National Geographic ranks 213th among Magazines sites.

  • Service
    11
  • Value
    11
  • Shipping
    5
  • Returns
    6
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
6
See all photos
How would you rate National Geographic?
Top Positive Review

“Wonderful magazines!”

Jonathan E.
11/9/19

I buy these magazines because of 2 reasons: their BEAUTIFUL pictures and great articles about stunning places around the world. This modern world gives us the opportunity to choose what we want to see or read, but I also like that an important entity like NATGEO shares/tells you about the amazing things our world has :)

Top Critical Review

“Bullshit joke of a website when all they want is to send spam email advertisements.”

Omaki R.
7/20/23

All they want is for you to give them your email to look at literally ANYTHING on the stupid site. Pretty pathetic, considering there's a lot more ways to make money than just begging for everyone's email to see any shred of content; when I can see the exact same one somewhere else most likely. (If not then I still don't care, good luck changing my mind).

Reviews (51)

Rating

Timeframe

Other

Thumbnail of user realtalkomaki
1 review
1 helpful vote
July 20th, 2023

All they want is for you to give them your email to look at literally ANYTHING on the stupid site. Pretty pathetic, considering there's a lot more ways to make money than just begging for everyone's email to see any shred of content; when I can see the exact same one somewhere else most likely. (If not then I still don't care, good luck changing my mind).

Tip for consumers:
baller

Products used:
Subscription (real)

Service
Value
Shipping
Returns
Quality
Thumbnail of user uliana.nkiruka
1 review
0 helpful votes
March 14th, 2024

National Geographic violates the UN Charter in its maps. It produces false content that appears to be an attempt to normalize illegal occupation and annexation. In this day and age, it is utterly unacceptable to abuse the influence of a once reputable establishment for spreading false maps. International borders cannot be changed by force, and humanity has proven this in the second world war at an astronomical cost of life loss. Yet, here we are again!

Thumbnail of user jn342
1 review
2 helpful votes
May 26th, 2022
Verified purchase

Very bad consumer services. It doesn't arrive for three months now. They renew the subscription automatically you cannot reach them or access the account.

Thumbnail of user cing1
3 reviews
15 helpful votes
January 13th, 2022

Be careful about getting a NG membership and magazine. They will harass you forever. I tried to cancel my father's membership when his Alzheimers progressed to a point where he could no longer read. Every other subscription promptly cancelled and refunded. Not NG, I had to let the whole subscription run out. And meanwhile they sent demand after demand for renewal. I politely asked at least a dozen times over 4 years for them to leave us alone. Now my Dad is DEAD and they are still sending renewal notices. They are heartless monsters.

Thumbnail of user olhadanylova79
1 review
1 helpful vote
April 17th, 2023

Trying to make annual subscription I was rejected 2 times with my credit card but at the end was charged 2 times without any confirmation letter, nothing, and with amount which is not right in all ways. Web application full of bugs, such a big shame for such kind of division of Disney. And customer service works weirdly, they cannot take and process information correctly, hanging phone calls.

Service
Quality
Thumbnail of user renaem43
1 review
3 helpful votes
December 11th, 2021

Absolutely rubbish glass stones painted. Not one crystal or gen or even rock that was real. Extremely disappointed, don't waste your money

Products used:
None crystal Advent calendar national geographic

Value
Shipping
Returns
Quality
Thumbnail of user patrickj238
4 reviews
18 helpful votes
March 29th, 2021

Been a NatGeo subscriber for many years. However since Covid epidemic and George Floyd incident NatGeo and many other iconic, non-socio biased US publications have focused almost exclusively on social and political events. I fear the editorial management staff have gone off reservation. Its a shame but I'm not renewing my subscription

Thumbnail of user harjitg2
3 reviews
13 helpful votes
October 23rd, 2020

I have been a NG subscriber for ever. My favorite magazine by far. Recently I wanted to gift a NG Kids subscription to my grand kid, so had a question about payment method. I sent several emails regarding that. All you get is an email back saying that your email has been received and customer service will respond to it soon. That doesn't happen ever. Another comment I have is the NG subscription rate has gone up tremendously. I am not sure if I will renew my subscription anymore.
H. G

Thumbnail of user mistert7
1 review
0 helpful votes
January 3rd, 2024

There is nobody in canada to speak to to voice concerns. Service people have all the personal information necessary to help me renew a subscription but refuse. They make it sound like i am requesting nuclear launch codes. I can see why so many people hate americans. People like me pay your wages by buying your products. Lost sale forever

Tip for consumers:
this site does not care that customers want to protect personal information

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user mingc7
13 reviews
27 helpful votes
October 2nd, 2021

I have been receiving spam emails from National Geographic for years.

National Geographic does not verify email addresses. Anyone can sign up with email addresses that do not belong to them.

Once they have your email, they send you 3 emails a day.

Their unsubscribe function does not work, the spam simply continues.

You can contact NG to have your email removed manually but as soon as someone else plugs in your email the flood of spam resumes.

Service
Thumbnail of user laurag617
1 review
8 helpful votes
June 1st, 2020

The National Geographic of old is gone for good. I recently signed up for a $12 digital subscription and they charged me 3 times. $36 gone from my bank account. Multiple calls and emails to their foreign Customer Service department (not based in America, shame on you) have not resulted in a refund. I found multiple complaints and reviews across the internet from people who had similar experiences. This same thing happened to me a few years ago from National Geographic. All I can do is warn other people. It pains me to say, National Geographic is now a scam. Save your money and your bank account information.

Thumbnail of user joellenk13
1 review
4 helpful votes
January 1st, 2022
Verified purchase

I am very upset about the two National Geographic junior metal detector I purchased for my grandsons! They did not work at all and my grandsons were very upset and frustrated. I assumed by purchasing a toy by National Geographic that it would of been higher quality! I JoEllen Kelly *******@hotmail.com

Thumbnail of user kennethl105
1 review
1 helpful vote
May 30th, 2018

I simply love to watch documentaries and there is no comparison with National Geographic. There is a huge collection of documentaries on it that help us to come across the reality. I mean you guys are doing great job... lot of research and lot of knowledge. Good to go guys. Love you all.

Service
Value
Quality
Thumbnail of user jonathane97
3 reviews
1 helpful vote
November 9th, 2019

I buy these magazines because of 2 reasons: their BEAUTIFUL pictures and great articles about stunning places around the world. This modern world gives us the opportunity to choose what we want to see or read, but I also like that an important entity like NATGEO shares/tells you about the amazing things our world has :)

Thumbnail of user nickt25
6 reviews
4 helpful votes
January 31st, 2014

Great information for learning. There is even a teachers section. I used to love watching their videos, and high expectations for their video section. However, I found this area of their website disappointing.

Thumbnail of user jamess5631
1 review
8 helpful votes
December 10th, 2021
Verified purchase

If I could give a zero star, I would. I have traveled with Abercrombie and Kent, Micato, UCLA Travel, and others and by far, this was the worst trip I have ever been on. Maybe it was due to the recent sale of Nat Geo to Disney. Maybe they were good before they sold out. I traveled with another couple who agreed. Cellophane wrapped cold sandwiches from gas stations for lunch, no bottled water, missed meals, rude tour guide, and forced masknig in private transportaion despite being fully vaccinated and only among other vaccinated friends. I thought maybe it was a one off, but the way Nat Geo treated me after the trip, I don't think so. This was a $6,250 per person trip and they offered me a $250 refund even after acknowledgeing the mistakes that were made. Don't use National Geographic. Use Abercrombie and Kent or any other high end guide service.

Thumbnail of user brians2075
1 review
4 helpful votes
June 2nd, 2021

DO NOT publish this book! This man has flip-flopped more than a pair of sandals in Summertime! Wake up people!

Thumbnail of user thomash113
2 reviews
2 helpful votes
February 22nd, 2023

Site is super buggy. Commercials lock up in the middle of videos. Also doesn't allow videos to rotate on portable devices. I do not recommend.

Products used:
Using YouTube instead.

Service
Value
Quality
Thumbnail of user dianam345
44 reviews
143 helpful votes
March 9th, 2021

As a little girl, I would pick up a whole pile of my parents' National Geographic Magazines and thumb through them for hours. They were amazing. I could visit people all over the world. I could see art and culture, history and archaeology, not to mention advertisements for Cadillacs or was that Oldsmobiles? These magazines amazed me. They opened my eyes to many interesting things that I would not have otherwise known existed.

In my teenage years, I ordered Smithsonian Magazine and enjoyed all that it brought to me. It was similar to National Geographic yet a little more upscale, something that I wanted at that time. Smithsonian Magazine somehow seemed better. Although National Geographic Magazine had wonderful pictures, Smithsonian images seemed more artistic while still capturing the impact of any particular subject matter.

I have ordered both magazines on and off for many years. And so it was that I, EVIDENTLY, ordered National Geographic Magazine last year. I was unaware that I had done so until I received my renewal notice in my email. It was automatic. I'm really glad that I was notified. Otherwise, I would not have known that I was a subscriber. You see, my subscription was digital, something that I was completely unaware of. The renewal was also $19.99 per month which is $239.88 per year. And for that I didn't even get a paper copy, just digital.

Naturally, I called National Geographic Customer Service and told them that I had never received a paper magazine. Their answer was that I had only chosen the digital version and that the paper version would cost an additional $34. I took that to mean per month. They never offered to allow me to subscribe to the print magazine alone. At that time, I cancelled my subscription.

I went online to see how much National Geographic cost for an initial subscription. It appeared that I had to order the digital format then add the print edition on top of that. You can even see in the initial subscription offer that you can order digital but only one type, "National Geographic Magazine", "Nat Geo History", or "Nat Geo Kids". I can understand that the kids magazine is something that would be ordered separately. After you choose the magazine that you want, your choices are a monthly digital subscription, a yearly digital subscription, or a yearly digital and print edition. What happened to the old concept of just paper magazines? What if I didn't have a computer? Would I not be able to order National Geographic?

On top of that when you initially order a National Geographic Magazine, you will enter your billing details. Then you will see the subscribe button. The subscribe button is before the fine print that you would just think is the legal print and contacts. What you actually see is that the fine print for the annual subscription states "Annual Subscriptions Your subscription will automatically be renewed each year. Before the start of each renewal, you will be sent a reminder notice stating the current rate. If you do nothing, your credit card will automatically be charged for another membership year at the renewal rate then in effect." My renewal rate was $19.99 per month for the digital edition which was emailed to me. That was their "renewal rate in effect". You would have to be an academic researcher or really, really love National Geographic to pay $239.88 annually for a digital only magazine subscription. Of course, academics are given free access to academic journals and other publications. That just leaves people who really love National Geographic Magazine or maybe people who don't realize how much the renewal costs.

When I called back after cancelling, I asked how much for the print edition alone. The CS rep told me that I would need to start a new subscription. That was good because at least I could receive a better deal. She told me that the print edition would be $39 per year. I told her that it was less for the digital and print magazine together at National Geographic online. I pulled up the page with the "offer" and found that it was $24 per year for the digital and print editions together. So, she offered me the print edition for $24. I told her that both together were offered for $24. She asked if I wanted both. I said no I just wanted the print edition. She told that would be $24. I asked whether I could subscribe to the print edition for less than $24 since I only wanted the print edition. She told me no. I have done as I always do when dealing with a difficult company. I used Audacity to record the conversation. At least some things are still free in this world of greedy businesses. If anyone wants to hear it, just let me know.

So, the price for National Geographic Magazine is somewhat negotiable unless you simply renew. If I do subscribe to National Geographic in the future, I will ensure that I subscribe from Publisher's Clearing House or another inexpensive vendor. I always see magazine deals from these vendors. And I will ensure that it tells me that I will receive the print edition. That is where I went wrong the last time.

Meanwhile, I just subscribed to Smithsonian Magazine. They gave me an offer that I could not refuse. 11 issues for $8 or 22 issues for $16 for a senior discount membership. The online price for younger people is almost the same. 11 issues for $12. They tell you "Your first issue will arrive in six to eight weeks." So, you know that you are receiving an actual physical magazine just like the old days. And they don't mandate automatic renewal. They just send you the magazine. When it is time to renew there is a renewal tab to choose at the top of the account page. It might cost a little more next year but I bet it will cost less than National Geographic. Additionally, Smithsonian gives you many membership discounts while National Geographic tries to sell you books and other items.

Smithsonian Magazine also states "Ninety-nine percent of membership dues are allocated for Smithsonian magazine." I think that means that the money doesn't go into an executive's pocket. National Geographic doesn't say where their money goes. That could get into a whole kettle of fish though. National Geographic is considered a non-profit organization. They have had three different CEOs in the last three years. Their annual revenue was $5.5 billion as of 2020.

Save yourself some trouble and order Smithsonian Magazine instead of National Geographic.

Thumbnail of user janed1057
1 review
5 helpful votes
June 10th, 2022

The content of the NatGeo digital is wonderful, but once they (i. E. Disney) get your email, you'll never get rid of them. I've opted out multiple times. Most times I get the message below and have to contact Guest Services. So I email and also communicated via online chat. Had to screenshot the chat because the request to email was never processed. The chat rep confirmed it was done, and yet the very next day more marketing emails. Even after cancelling the subscription, I still can't get them off my back.

Thumbnail of user michellef1963
1 review
3 helpful votes
May 12th, 2022

So to start with I ordered this for my daughter, she never even got half the magazines. So they extended it. Still didn't get them! So I get the email for the renewal, I cancel it right away. Well some not so smart people reactivated it and took the $29.99 out of my account. Leaving it negative. Got hit with$35 over draft charge thank you I have so much money I can afford that jerks. So I call they *re cancel * it and say they'll refund the $29.99... im like well ok not that, that will bring my account current. Got a f*cking refund of $4, not the full amount so will have to call them yet again. Worst ever magazine to cancel. Will never subscribe to them again

Thumbnail of user samuelr96
3 reviews
10 helpful votes
April 1st, 2019

I absolutely love this magazine since I was in high school. NatGeo is one of these "old but gold" things. I definitely recommend everyone to make this magazine a part of your life, too. It is educational and entertaining at the same time.

Thumbnail of user shannond329
1 review
8 helpful votes
June 28th, 2021

The left wing political spin on Ever topic, has gotten almost cult like in its Ideological fervor for Globalist, left wing Politics. National Geographic, is meant to be Geography, Archaeology, and Anthropology. Not another platform ruined by biased politics.

Service
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Thumbnail of user faizkanaan
1 review
0 helpful votes
March 11th, 2024

Articles from this site that appear on search results on engines such as Google are blocked to read unless site visitors sign up for an account. This sort of teasing of content and forcing users to register goes against the fundamental nature of open content which makes the internet, search engines, and the world wide web function. If all sites did this, the internet would not be an accessible place for information, and every person would have to register with dozens or even many hundreds of companies, all forcing users to terms of use that would be impossible for any person to fully read and accept (despite clicking I agree button, which starts to feel meaningless after a hundred times), while all these entities recieve the ability to easily track users and collect information. I can never in good faith share a link or suggest a site like this, knowing that anybody who follows it will be forced to enter into a service agreement and identify themselves before even being allowed to read publicly searchable articles. If National Geographic wants to wall off their content from readers, that should include web search engines instead of using them in a way that feels like click-bait. I'm disappointed in National Geographic as a source of information and media and will look to other resources with less draconian web publishing policies the next time any subject is mentioned referencing any article on this site.

My first choice was to send the company feedback, but their site doesn't seem to have any way to do so. Searching for "national geographic feedback" finds me only links for feedback with the television channel, and a supposed web survey for the actual site which does not load for me. So I wrote this review instead.

Tip for consumers:
I have no usual bias against forced registration, and was quite happy to register for sitejabber just to post this review, despite my attitude towards nationalgeographic.com, as it is a service I wanted to use and think is appropriate to ask users to register in order to post reviews.

Products used:
None, read article

Service
Thumbnail of user parkerk40
1 review
2 helpful votes
January 26th, 2023

Pay to learn. No way. Would rate 0 stars if possible. I'm not paying to read 1 article.
Do not, for any reason, use National Geographic.

Value
Returns

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