• Sierra Pet Meds

Sierra Pet Meds

Overview

Sierra Pet Meds has a rating of 4.34 stars from 328 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sierra Pet Meds most frequently mention customer service, timely manner, and fast delivery. Sierra Pet Meds ranks 78th among Vet sites.

  • Service
    15
  • Value
    14
  • Shipping
    14
  • Quality
    15

Proactively asks for customer feedback

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • Their prices are lower than any other site I've visited and the customer service is beyond great.
  • National Animal Hospital had the best price of all the online ped med websites.

Critical highlights

  • After placing an order my credit card was charged, but no product was ever received.
How would you rate Sierra Pet Meds?
Top Positive Review

“Best find ever!”

Picture This P.
8/31/23

I've purchased from Sierra Pet Meds for over 10 yrs. Same products as sold in the US but lower cost. Not sure what or who the 1 star reviewers are talking about. I understand that it takes longer to get meds but that is not a problem. I will purchase from them until one of us ceases to exist.

Top Critical Review

“DO NOT ORDER!”

Meagan M.
8/9/23

I ordered from their site not knowing I would have to pay an extra 22.50€ for my order until I had to pay it. I contacted them and they said there's nothing they can do, but there absolutely is! You can warn your buyers of this. Not only that, shipping took over one month. There are much more trustworthy companies who have better customer service and prices. I'm now paying a lot more for something I could have gotten cheaper. Not okay!

Reviews (328)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28) animal hospital (24) credit card (15)
Thumbnail of user s_g_clark
1 review
0 helpful votes
August 31st, 2023

I've purchased from Sierra Pet Meds for over 10 yrs. Same products as sold in the US but lower cost. Not sure what or who the 1 star reviewers are talking about. I understand that it takes longer to get meds but that is not a problem. I will purchase from them until one of us ceases to exist.

Products used:
Heartgard Plus for Dogs 26-50 pounds

Thumbnail of user meaganm47
2 reviews
0 helpful votes
August 9th, 2023

I ordered from their site not knowing I would have to pay an extra 22.50€ for my order until I had to pay it. I contacted them and they said there's nothing they can do, but there absolutely is! You can warn your buyers of this. Not only that, shipping took over one month. There are much more trustworthy companies who have better customer service and prices. I'm now paying a lot more for something I could have gotten cheaper. Not okay!

Products used:
Nexgard

Quality
Thumbnail of user tamrag18
1 review
0 helpful votes
March 1st, 2022

I have been purchasing flea control medications from Sierra and have not had one complaint. Longer shipping times should be expected since it's coming from out of the country. Happy customer!

Tip for consumers:
Allow ample shipping times

Products used:
Revolution

Service
Value
Shipping
Quality
Thumbnail of user cherylh1489
1 review
0 helpful votes
August 24th, 2023

Sierra Pet meds took my money and I never received my items. I would not recommend buying from them. They are a fraud.

Thumbnail of user yvonneb441
3 reviews
0 helpful votes
September 8th, 2022

I am a long standing customer. Up to this last order, all was well. In Sept., 22, they sold me chews with an expiry of 12/2022. This was NOT mentioned before purchase. I queried this, and they asked for a photo, though they must know, what they are selling. I sent a photo. Then we haggled over how many chews could be used up before they expire. They can 'work with me' by giving one chew store credit. We settled on a third cost refund. Also, the chews were poorly packaged and the blister packs are squished, so might be broken inside. Anyway, you can make up your own mind if this is a decent way to sell our pet's medicines.

Thumbnail of user emb42
1 review
0 helpful votes
August 10th, 2023

I ordered Heartgard and Nexgard for my pup. Delivery was fine, meds were great! I will continue to buy from this wonderful company.

Thumbnail of user naamay2
2 reviews
3 helpful votes
July 7th, 2021
Verified purchase

Extremely disappointed! They sent me a defected product and wouldn't own up to it. Lost 187$! Tried having me to send it back, which would have cost at least half the price of the product! I have sent them pictures of the product and they tried convincing me it was OK! They put my dog's life in danger! My vet told me DO NOT GIVE IT TO HER.

Tip for consumers:
Buy from a different place

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmenc613
1 review
2 helpful votes
March 5th, 2023

As rescuer we spend so much $$ on medications and Sierra has the best price.
We been buying since we found the web!

Tip for consumers:
To all rescuers that spend too much buying expensives medications this is the best price

Products used:
Revolution, for cats the generic one

Service
Value
Shipping
Quality
Thumbnail of user christinak240
1 review
0 helpful votes
February 22nd, 2021
Verified purchase

I ordered CANINE Heartguard b/c it was way less than at vet; compared pkg-same product. I did pay the lowest shipping amt. To ensure sooner arrival. I would definitely order again form sierra per meds in future!

Tip for consumers:
save $$

Products used:
heartguard

Service
Value
Shipping
Quality
Thumbnail of user maxf84
1 review
1 helpful vote
May 8th, 2020

Ordered cancelled after over 1 month delay. Follow ups for updated shipment status were futile. Always referred to UPS even though shipment was not in the USA.

Thumbnail of user jenniferl208
1 review
2 helpful votes
April 19th, 2017

I never write reviews but this company was awful. It took over 5 weeks from when they charged my credit card for >$400 of medication for my dogs to the time we recieved it. They did not answer their phone ever except an answering serviceonce or twice and they never once called us back. We got an email saying the drugs had shipped almost right away but the USPS tracking showed they never took possession of the package. Finally, after waiting a couple weeks, then emails and calls, they sent an email saying the drug was on backorder but would be in the next day and sent via priority mail. Nothing happened. More calls and emails, finally got our prescription. I am giving them 2 stars because at least we finally got what we paid for but I will not use them again.

Thumbnail of user brians105
Brian S. – Sierra Pet Meds Rep

Brian S. [National Animal Hospital Rep] For 1000 reviews from verified shoppers please check out SHOPPERAPPROVED: http://www.shopperapproved.com/reviews/nationalah.com/

Thumbnail of user janeh414
1 review
1 helpful vote
October 22nd, 2020

This was my first time purchasing from Sierra Nevada Pet Company, and the last. Unfortunately the item was opened, not sealed, is an older version of the product, and used. But most of all it's not the same item pictured in their website. When asked for a return option their reply was basically 'too bad'.

Thumbnail of user andrewg83
1 review
0 helpful votes
May 31st, 2016
Verified purchase

I had no trouble locating the pet medications I needed and I the price was great. NAH handled the correspondence with my veterinarian; it was so easy.
BUT I can't manage to review or manage my account with NAH.
There is no icon for logging into my personal account and seeing my order history, pending orders, payment options, etc.
Am I missing something?

Thumbnail of user peggym48
1 review
2 helpful votes
September 21st, 2017

I have been ordering through NAH for a while with no problems. All of a sudden the customer service went from good to awful. I canceled an order on Aug. 30 and was told the charge of $175.90 would "fall off" my account. I am still waiting. I have left 4 messages and sent at least 3 emails. No one ever responds to me. I would suggest you buy elsewhere. Not sure what is going on there...

Thumbnail of user giovanniv15
1 review
0 helpful votes
May 4th, 2020

Been using them a little over a year now, no complaints. Best prices and items usually arrive within two weeks

Thumbnail of user kr5086
1 review
0 helpful votes
September 15th, 2017

Just like all the other reviews, I paid, my card was charged and I've received nothing from them! My pet needs his pills and you all just vanished, no return phone calls or emails. Never had problems before until now. It would be really nice to hear from a human that you all closed or went out of business and give me my money back! Horrible place to deal with now!

Thumbnail of user bryanc77
2 reviews
0 helpful votes
September 6th, 2016

Ordered some prescription only meds for our Golden Retriever, Ben. Dealing with NAH was too easy! Within hours of placing my order, they contacted my vet for the prescription, and shipped shortly thereafter. My favorite thing about them (besides the excellent prices) is the clear communication. I got email updates regularly - including tracking info. Ben's medicine arrived right on time - and we're definitely planning on using these guys again. Thanks for the fast & friendly service!

Service
Value
Shipping
Quality
Thumbnail of user nicoled91
1 review
2 helpful votes
October 24th, 2017

This does not even warrant a 1 star. HORRIBLE experience still going on since August. Gave them $144, and I have received nothing. Numerous phone calls and emails. Absolutely no response. DO NOT TRUST

Thumbnail of user eileenp6
1 review
0 helpful votes
February 8th, 2015
Verified purchase

It took two weeks to get the meds and then they weren't the meds I ordered. I will go to another site next time.

Thumbnail of user denniss138
2 reviews
3 helpful votes
March 13th, 2017

Placed order, received email with USPS tracking # on March 7,2017, credit card charged same day. Entered tracking # on March 13,2017 to check on status of the order. Message from USPS same as March 7..."Shipping Label Created" "USPS awaiting item, March 7,2017, 5:22 PM. Today I have made 4 phone calls (each time getting some answer service) and sent 3 emails... NO reply to calls or email. Customer service doesn't exist! National Animal Hospital is a JOKE!

Thumbnail of user brians105
Brian S. – Sierra Pet Meds Rep

Brian S. [National Animal Hospital Rep] For 1000 reviews from verified shoppers please check out SHOPPERAPPROVED: http://www.shopperapproved.com/reviews/nationalah.com/

Thumbnail of user tonyr38
1 review
1 helpful vote
February 12th, 2015
Verified purchase

They were out the the percorten v injection and they were not able to tell me when it would be delivered, but when they did get it in they express shipped it to me at no charge

Thumbnail of user joem257
1 review
1 helpful vote
June 9th, 2017

We received our dogs medication faster then expected. They have unbeatable prices! I have done business with other companies and National Animal Hospital is the best!
If you're looking for a great, hassle free pet pharmacy they are your people!

Thumbnail of user melodya1
1 review
1 helpful vote
February 11th, 2015
Verified purchase

I ordered 2 items which were shipped separately.
I was not told they would be shipped separately.
The second item was delivered several weeks after the first.
It was an unnecessary expense to ship them separately, and it was rude to not tell me you were doing it.
This was also not a recent experience, but took place last summer.

Thumbnail of user mariellav
1 review
6 helpful votes
August 1st, 2016
Verified purchase

My dog and I have been dealing with Cushings for almost 3/4 of a year now. I've tried every possible online animal pharmacy to order her medication. National Animal Hospital has the absolute best prices. I was nervous ordering medications from them because I live so far away but so far the service has been amazing and beyond my expectations. If you're new to the site don't hesitate to try them out!

Thumbnail of user katieb110
1 review
0 helpful votes
September 19th, 2017

I called them 3 times and sent them 3 emails all with no response. When you call, you cannot talk to a live person and their website is down. I need a refill on an existing prescription they have and now because I cannot get in touch with them, I had to call my real vet and get them to send another RX to a reputable company. I think this company is a scam. Don't order from them!

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Thumbnail of user brians105
Brian S.

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