• NailPolishCanada

Overview

NailPolishCanada has a rating of 4.5 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NailPolishCanada most frequently mention customer service, and free shipping. NailPolishCanada ranks 47th among Nails sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

  • The true test of customer service is dealing with mistakes.

Critical highlights

No critical highlights yet

How would you rate NailPolishCanada?
Top Positive Review

“Great prices”

Heather M.
6/23/20

Found my regular brand of hair dye here and a bit cheaper than I'm used to. Shipping was fast despite a slight Covid19 related delay. Free expedited shipping with I think $25 or $35 order. 10/10 will order again.

Top Critical Review

“OPI deluted nail lacquer”

Nadia A.
9/10/20

I am a big fan of OPI nail polishes, I ordered 3 from this site and it is not a real OPI lacquer. It is very diluted so you need to apply 3-4 layers at least, plus it has dull/matte finish, while the color is not supposed to and it started to peal off next day, which never happens with OPI. Only cheap nail polish behaves like this. Very dissapointed and feel like I was cheated.

Reviews (20)

Rating

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user heatherm783
2 reviews
1 helpful vote
June 23rd, 2020

Found my regular brand of hair dye here and a bit cheaper than I'm used to. Shipping was fast despite a slight Covid19 related delay. Free expedited shipping with I think $25 or $35 order.
10/10 will order again.

Tip for consumers:
they really are offering the same name brand products for less

Products used:
Joico Kpak hair colour

Service
Value
Shipping
Quality
Thumbnail of user nadiaa68
1 review
0 helpful votes
September 10th, 2020

I am a big fan of OPI nail polishes, I ordered 3 from this site and it is not a real OPI lacquer. It is very diluted so you need to apply 3-4 layers at least, plus it has dull/matte finish, while the color is not supposed to and it started to peal off next day, which never happens with OPI. Only cheap nail polish behaves like this. Very dissapointed and feel like I was cheated.

Thumbnail of user nicoleg51
Nicole G. – NailPolishCanada Rep

Hi Nadia,

I'm very sorry to hear that and for the disappointment. We only sell authentic OPI nail polishes and purchase from a Canadian OPI supplier. The only polishes that should be behaving like that would be the true neons. They go on matte and peal without the right topcoat. If you email our customer service (service@nailpolishcanada.com) they'll help you out right away and make sure this gets sorted.

Thanks so much,
Nicole

Thumbnail of user nomusam1
1 review
2 helpful votes
June 17th, 2020

Ordered some Seche products at great prices. Products were exactly as described. Shipping was fast and products were securely packaged. Would recommend!

Thumbnail of user amyy20
11 reviews
22 helpful votes
February 21st, 2018

I am so happy I discovered this company a couple of years ago. Shipping is super quick, free shipping with low minimum spend threshold and a free rewards program. They package everything so well, sometimes includes samples and always a sucker. When I have had mixups (which have happened maybe once or twice and I order from here quite often), customer service is super professional, friendly and has the issue resolved in no time. Highly recommend!

Thumbnail of user heatherr88
1 review
1 helpful vote
July 28th, 2017

This company is more reliable than Amazon, and they offer an amazing range of quality products (Zoya, my favorite company, is hard to find) at prices you can't find anywhere else. With free shipping, it's even cheaper to buy from them than directly from the supplier. They include lollipops in their orders which is such a cute little gesture. I got my package within two days. I've ordered from them three times and each time I'm super happy. Don't hesitate to support this awesome Canadian company.

Thumbnail of user shelleyf38
1 review
3 helpful votes
March 5th, 2019

2nd UPDATE: The customer service refunded me for the item missing from my original order, then sent me the product and gave it to me for free (I didn't ask them to do that, they offered). The issue was resolved to more than my expectations and I'm so grateful because there are a lot of things I love about this company. Word to the wise though, if you have a problem, contact them through Facebook and not email because they will respond faster that way. But know that they will do their best to resolve the problem(s) you encounter. Also, I love how they throw in a free sucker with every order, it's a really nice touch!:)

UPDATE: Since contacting them through Facebook, I have received a response, and they have offered to rectify the issue by sending me the missing product and sending me a full refund. I've changed their rating to reflect their willingness to help, but they should still work at their customer response policies so that this doesn't happen to others. If they fulfill all they have promised, I will update again.

[ORIGINAL POST] I placed an order with this company on Jan 22,2019, and on March 5th had have yet to see the order completed. I contacted them via email 3 times, and I never once received a response. I have tried contacting them through Facebook, maybe they will respond there? Either way, companies make mistakes, it happens. HOW a company handles their mistakes is the difference between a good business and a bad one. They have handled my order poorly, and appear to have no interest in fixing the problem. Very disappointing indeed.

Thumbnail of user andream131
1 review
0 helpful votes
April 1st, 2017

Service was amazing! SO quick! I ordered my Stigma Brush and it came the next day! Fastest online service I've used!

Thumbnail of user oakaj
13 reviews
2 helpful votes
July 19th, 2021

I can't say how grateful I am for this best customer Service! Definitely Nice Nail Polish, Great choices.

Thumbnail of user alpers
1 review
1 helpful vote
September 13th, 2016

Gina from Nail Polish Canada shipped my order within 3 days. The Backjoy I purchased through Nail Polish Canada cost less than the retail cost from the US manufacturer. 40 Canadian vs 40 Us plus no shipping fees! I saved $20 and got the same thing, but faster too. Gina also must check her emails regualrly and responded promptly with a question and concern I had purchasing from nail polish ca for the first time. It went great and I'm sitting on the backjoy right now. Thank you!

Thumbnail of user hannahb143
1 review
3 helpful votes
February 1st, 2019

So I went online and found that nailpolishcanada carries Sigma brushes. I ordered my brush and when it arrived, it was the wrong order. I was quite upset. I don't know what to expect the next time I order from here. Still love the website though.

Thumbnail of user nicoleg51
Nicole G. – NailPolishCanada Rep

I'm so sorry about this error. Was customer service able to help resolve this and send you the correct item? If not, could you let me know your order number and I'll take care of this for you.

Thumbnail of user chelsya
1 review
0 helpful votes
December 31st, 2015

Last weekend I went to a salon and absolutely loved the shade of OPI I selected for my manicure. I was able to find the exact shade at a very reasonable price, and was so surprised that having ordered the item yesterday afternoon, received it this morning! The nail polish was very well packed in a small box, and arrived in perfect condition. They also included a complimentary nail file and a candy! Very impressed with their service.

Thumbnail of user nailp2
1 review
3 helpful votes
September 30th, 2016

I tried to purchase a Shellac xpress5 topcoat and twice they've shipped out the wrong items. The first time Gina responded right away and was helpful but this time I have not received a response to my calls or email. The true test of customer service is dealing with mistakes. So far, not so good.

Update: today i received the correct item. Still a little unsure as to why the slow response but in any case, it has now been corrected and they upgraded the size to a larger size to help make up for the mishap. I would give them another chance.

Thumbnail of user lisam279
1 review
0 helpful votes
March 8th, 2016

Was unsure but read great reviews and gave it a shot. I was not disappointed. Got my order super fast packaged safe and there was even a lollipop ((wrapped lol) inside as a bonus! Will most definitely be ordering all my polish from here from now on! And they have a point system if you register an account :)

Thumbnail of user ashleye28
1 review
0 helpful votes
January 8th, 2016

I've ordered from Nail Polish Canada many times, always to my great content :). The products and service are awesome.
I've had problems with postal services in the past, and this time a NPC package didn't get delivered (though tracking info said it did). It wasn't Nail Polish Canada's fault or responsibility but they didn't hesitate to help me and reshipped the parcel. I dealt with Gina, who was always friendly, understanding, professional, and very prompt with all communication.

Couldn't say enough good things about this company!

Thumbnail of user lauraw39
5 reviews
4 helpful votes
June 24th, 2014

I ordered my favorite "A\Rose At Dawn. Broke By Midnight" nail colour by OPI on Wednesday and on Friday it was in my mailbox all bubble wrapped in the cutest little box you ever did see. Super happy with the service and product.

Thumbnail of user kristiem2
3 reviews
24 helpful votes
April 1st, 2014

Literally the best nail polish company ever. Their customer service is exemplary - they always go above and beyond to help and ensure you get what you need. I've spent obscene amounts of money here with multiple orders a month. Shipping is next day. Never had an issue with anything I've bought from them. Well packaged - never a broken bottle. The prices are great as well. You will find OPI and Essie well below the $ at retailers like Shoppers and Beauty Supply stores. Love their selection of indie brands as well. They bring in lines from all over the world. They also have a cool Reward Points system too for frequent shoppers - you can get some cool freebies when you accumulate points. Shop with confidence - they are awesome. :)

Thumbnail of user sandras39
1 review
1 helpful vote
January 9th, 2014

I usually order from US beauty sites (shame, shame), since our family has a mailing address across the border, but I have ordered from Nailpolishcanada a couple of times now, since they have had their free shipping sale on, and they couldn't ship quicker or be easier to deal with! I would go to them again for the nail and other products they carry.

Thumbnail of user isabelled
7 reviews
27 helpful votes
March 8th, 2014

I placed my first order on NailPolishCanada.com for hair care products on a Friday night. Next Thursday, the products were delivered to my door! They had a free shipping promotion, it worked great. I will order from them again.

Thumbnail of user brigetted
43 reviews
205 helpful votes
April 9th, 2013

All items were carefully wrapped in bubble wrap for protection. Fab selection of beauty brands. I wish they stocked more Kryolan though. Fast and free shipping for orders over $25. Highly recommended site. A+

Thumbnail of user bethf5
2 reviews
27 helpful votes
June 14th, 2014

Wonderful, wonderful, wonderful! Great selection, great prices, great customer service, fast shipping, very carefully packaged. Highly recommended.

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From the business

NailPolishCanada.com is a Canadian online store offering the widest variety in nail polish, haircare, skincare, and cosmetics. We focus on providing Canadians with fast, free shipping. Most orders ship next day. Shipping is free on all orders over...

Company Representative

Thumbnail of user nicoleg51
Nicole G.

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