MyUS Questions & Answers

Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered

17% answered in 1 day

Question:

I have a package that i'd like to send to quito, ecuador. clothing and some computer chips. for christmas gifts. value approx. $200.00 us. I have a package that i'd like to send to quito, ecuador. clothing and some computer chips. for christmas gifts. value approx. $200.00 us.

Answer:

We can ship those items to you if you would like to receive them :)

By Charlene M., Director, Customer Care over a year old

Question:

Hello.. how much you charge for pakistan shipment??? Hello.. how much you charge for pakistan shipment???

Answer:

The shipping rates are based on the weight, you can use our Ship Rate Calculator to estimate your shipping cost at: http://www.myus.com/en/international-shipping-rates/

By Charlene M., Director, Customer Care over a year old

Question:

Hi there, i am a new customer. i have a package that i'd like to purchase from jeunesse global company , weighted 41.3lbs, ship from us to canada.

Answer:

We would be able to ship a package from Jeunesse Global Company as long as they deliver to us.

By Charlene M., Director, Customer Care over a year old

Question:

Hello how would you ship to bermuda? do you use another courier service like fedex or dhl? Hello how would you ship to bermuda? do you use another courier service like fedex or dhl?

Answer:

We can use carriers like FedEx and DHL to ship packages to Bermuda. We offer multiple carriers.

By Charlene M., Director, Customer Care over a year old

Question:

Greetings. are purchases from apple.com supported? any advice/experience with buying and shipping a laptop to jamaica. duties expected? with dhl? Greetings. are purchases from apple.com supported? any advice/experience with buying and shipping a laptop to jamaica. duties expected? with dhl?

Answer:

If they can ship to us then we can accept the package. We can ship laptops, you can purchase a laptop from any website you would like. Taxes and import duties are not covered by MyUS. Once the shipment arrives in your country, you may be asked to cover any additional charges.

By Charlene M., Director, Customer Care over a year old

Question:

Hello, can you ship to vanuatu? Hello, can you ship to vanuatu?

Answer:

We are able to ship packages to Vanuatu! The shipping rates are based on the weight, you can use our Ship Rate Calculator to estimate your shipping cost at: http://www.myus.com/en/international-shipping-rates/

By Charlene M., Director, Customer Care over a year old

Question:

Do you ship from livonia, mi to haiti? Do you ship from livonia, mi to haiti?

Answer:

We ship from the US to Haiti. Unfortunately we are only located in Florida.

By Charlene M., Director, Customer Care over a year old

Question:

I am shipping to my daughter studying abroad in granada spain. i did international priority. will my merchandise get from us to granada in 4 days? I am shipping to my daughter studying abroad in granada spain. i did international priority. will my merchandise get from us to granada in 4 days?

Answer:

Shipments with with express carriers are delivered within 1 to 4 days.

By Charlene M., Director, Customer Care over a year old

Question:

Why do i need tp put my card number before i sing up Why do i need tp put my card number before i sing up

Answer:

We have to verify the card on your account to confirm the card belongs to you. We also request that it is listed so that when packages are sent the shipping is paid for.

By Charlene M., Director, Customer Care over a year old

Question:

How do i check the shipping status of my order? i used international priority shipping but my order status still says "order". thank you! How do i check the shipping status of my order? i used international priority shipping but my order status still says "order". thank you!

Answer:

The information should be listed in the history tab if your MyUS account. If this is not the case then you can contact our customer service team who can assist you and inform you of the shipping status of your order. https://www.myus.com/about/contact/

By Charlene M., Director, Customer Care over a year old

123456...35

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
MyUS?