MyUS Questions & Answers

Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered

17% answered in 1 day

Question:

F i bought something one, and broken it half years later. can i use my address myus? for example, smartphone F i bought something one, and broken it half years later. can i use my address myus? for example, smartphone

Answer:

I'm not quite clear on what your question is. Are you asking if we can return your smartphone to the seller through your MyUS.com account? If so, the answer is yes, we can help you with that. You can send any additional questions in this regard to support@myus.com.

By Charlene M., Director, Customer Care over a year old

Question:

How much do you charge per pound to ship to stlucia How much do you charge per pound to ship to stlucia

Answer:

Thank you for your question! Our shipping rates for St Lucia are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/ I also wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. Our shipping cost per pound decreases as the weight of the shipment increases. As a Premium member you can consolidate your purchases and we can hold your packages for up to 30 days at no additional cost.

By Charlene M., Director, Customer Care over a year old

Question:

Want to purchase an adult bicycle in u.s. and ship yo uk. what would cost be. Want to purchase an adult bicycle in u.s. and ship yo uk. what would cost be.

Answer:

Shipping costs can vary based on weight, membership type and the overall size of the bicycle as it is packaged by the seller. You can use our handy shipping rate calculator in order to determine what your shipping costs will be. http://www.myus.com/en/international-shipping-rates/

By Charlene M., Director, Customer Care over a year old

Question:

Hi, it's my first time using myus. i'm a little bit skeptical as a beginner. if it is by fedex/dhl will my goods be delivered to my door step in brunei? Hi, it's my first time using myus. i'm a little bit skeptical as a beginner. if it is by fedex/dhl will my goods be delivered to my door step in brunei?

Answer:

Welcome to the MyUS.com family! Our posted shipping rates are for door to door delivery. Please be sure to let us know if you have any further questions. We are available on livechat or you can email us at support@myus.com.

By Charlene M., Director, Customer Care over a year old

Question:

Shipping to india? consumer electronics? Shipping to india? consumer electronics?

Answer:

Hello! Thank you for your inquiry. We can ship most consumer electronics to India as long as they are not restricted for export from the United States. If you have a product in mind, prior to ordering please feel free to email support@myus.com with a link for the product so we can advise you if the item can be shipped.

By Charlene M., Director, Customer Care over a year old

Question:

Hello! i'm from pakistan, and i wont to buy makeup! from amazon and other different sights like mac nyx etc. as they do not deliver in our country and only usa. i was wondering if myus would be able to collect all of that and ship that to me. as different things from amazon will also arrive at different time and also the other bakages from afficial makeup sights too. please let me know Hello! i'm from pakistan, and i wont to buy makeup! from amazon and other different sights like mac nyx etc. as they do not deliver in our country and only usa. i was wondering if myus would be able to collect all of that and ship that to me. as different things from amazon will also arrive at different time and also the other bakages from afficial makeup sights too. please let me know

Answer:

We can export cosmetics to Pakistan as long as they meet United States FDA guidelines. Please be sure to check with your local customs to be sure you can import cosmetics into Pakistan.

By Charlene M., Director, Customer Care over a year old

Question:

Hi, i never ship a mobile phone from us to my actuel address (angola) i would like to know how much shoudl be the shipping fees only for a cellphone... let's say for galaxy s6! i have to know the shipping price before proceeding with payment from amazon to enable me to know the maximum fees. awaiting yours. Hi, i never ship a mobile phone from us to my actuel address (angola) i would like to know how much shoudl be the shipping fees only for a cellphone... let's say for galaxy s6! i have to know the shipping price before proceeding with payment from amazon to enable me to know the maximum fees. awaiting yours.

Answer:

Shipping cost can vary based on weight and membership type. You can use our handy shipping rate calculator in order to determine what your shipping costs will be. http://www.myus.com/en/international-shipping-rates/

By Charlene M., Director, Customer Care over a year old

Question:

What is the best choose for new client, and what do they mean by 5 days free package storage? What is the best choose for new client, and what do they mean by 5 days free package storage?

Answer:

If you expect to ship at least 2-3 times per year your best membership choice is our Premium plan. With our Premium plan you can hold your packages for up to 30 days with no additional fee, receive the best shipping rates and consolidate your shipments. To maximize your savings it is always best to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases. With our Standard plan you can store your packages for up to 5 days free of charge.

By Charlene M., Director, Customer Care over a year old

Question:

If i sign up for the basic service of only $10, will there be unexpected fees? for example, will myus decide that they needed to "hold" my items for longer than 5 days and charge me for that?

Answer:

You can hold your packages for up to 5 days before storage fees begin to accrue. On occasion a package can be held briefly for export review; you can expect packages which are held for this reason to be released within 1-2 business days which is well before storage fees would apply

By Charlene M., Director, Customer Care over a year old

Question:

Hello... i have been looking at some on-line shopping in the us where the cost of sending a t-shirt to australia is more than the t-shirt. if i purchase a number of items, then they are sent to myus, do you guys bundle it all together then send it on here to australia? (sorry about the long winded question)

Answer:

Yes, we can consolidate your packages and ship them to you in one bundle! Our shipping cost per pound decreases as the weight of the shipment increases. I recommend you enroll in our Premium plan which gives you the ability to store your packages for up to 30 days at no additional charge. If you plan on shipping at least two to three times per year the savings you incur with the Premium plan far outweigh the $7 monthly membership fee (or $60 annual fee).

By Charlene M., Director, Customer Care over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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