For Business
Write a Review For Business Write a Review

MyUS Questions & Answers

5,286 reviews
Ask a question

Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered
17% answered in 1 day
Question:

Yes, i want to create an online account but don't want to provide my credit card details as yet till i purchase something then yes i will provide...

Answer:

I'm sorry however when you enroll with MyUS.com we ask that you place a credit card on file. This credit card is used to pay for your membership and shipping fees. Please feel free to email us directly at support@myus.com with any specific questions in this regard.

By Charlene M., Director, Customer Care
See more answers (2)
Question:

Can i buy dresses from maggy london/donna morgan and jm mclauglin

Answer:

Hello! Thank you for your inquiry. You can order and we can ship most items. If you are unable to order from a specific website you can use our personal shopper service and we can order on your behalf. If you have any questions in regard to a specific item feel free to email support@myus.com with a link to the product.

By Charlene M., Director, Customer Care
See more answers (2)
Question:

Answer:

Hello! Thank you for your personal overview of how MyUS.com works. I just wanted to add that with our Standard membership plan you have the ability to store your packages free of charge for up to 5 days. Our Premium membership plans offer storage for up to 30 days free of charge.

By Charlene M., Director, Customer Care
See more answers (2)
Question:

Thank you i weekly used shipping with myus. the service excellent. i wanted to get: emile (my account manager) for connection speed i can not get it

Answer:

You can dial Phone: 1.941.227.4444 Its easy

By Hussain A.
See more answers (2)
Question:

Can you ship to bc canada from banana republic

Answer:

We can receive and ship orders from Banana Republic.

By Charlene M., Director, Customer Care
Question:

I have previously had reasonable service over several years from myus but currently they are not returning my messages or allowing packages to be sent

Answer:

We do apologize for the delay. Our team will reach out to you as soon possible.

By Charlene M., Director, Customer Care
Question:

Is this company real cause if i dont get my package it's ginna be a problem so i really hope you ship my package to me so we wont have any problems

Answer:

We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/

By Charlene M., Director, Customer Care
Question:

I've 10 boxes needing shipment to the tallahassee fl i need a us address for them to and then have them forwarded to a permanent one. can you help?

Answer:

Our facility is located in Sarasota, Florida. We can accept orders from Florida and ship them internationally.

By Charlene M., Director, Customer Care
Question:

I would like to order a laptop from us to ireland. will i be charged only the shipping charges or are custom duties asked too?

Answer:

You pay shipping and whatever taxes due in your country is your responsibility.

By Faz M.
Question:

Answer:

The payment for this item would be for the shipping cost and insurance if you have the selected. Duties and taxes may be charged when the shipment arrives in your country.

By Charlene M., Director, Customer Care

Can’t see your question? Ask to get answers from the MyUS staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
MyUS?
Post Review