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  • MyUS

MyUS

Overview

MyUS has a rating of 2.72 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyUS most frequently mention credit card, shipping costs, and ship request problems. MyUS ranks 103rd among Mail Forwarding sites.

  • Service
    677
  • Value
    589
  • Shipping
    526
  • Returns
    359
  • Quality
    533

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
1
Negative
42
218
See all photos

What reviewers want you to know

Positive highlights

  • MyUS has a good customer service and you are assured.
  • Was worried but John Benedict was nice and calm enough to resolve the issue for me.

Critical highlights

  • I had no choice but to cancel the credit card and file a complaint with the BBB.
  • Customer support services are getting worse by the day.
How would you rate MyUS?
Top Positive Review

“OUTSTANDING!”

Jonathan i.
11/10/23

This company stands out as the top choice for conducting business. If you require assistance, don't hesitate to request Jeff, as he caters to all your needs. Their professionalism is exceptional, marked by superb communication, making it an outstanding experience overall.

Top Critical Review

“SLOW and Passive Aggressive Live Chat agents.”

Luke F.
11/21/23

Super slow, took them 2 days to scan the parcel - and then another 2 days to process it. They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong). I dread to think how much longer it will take, then they actually have to ship it to me. All of this while on a premium trial - definitely will not be renewing or using them again. 2024? If I am lucky.

Reviews (5,284)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (806) john benedict (89) credit card (115) beryl grace (36) chat support (48) customer support (141)
Thumbnail of user mitch.storyboard
1 review
0 helpful votes
March 6th, 2024

Processed my delivery for incineration after they discovered it was a hemp product. They mention no hemp in thier prohibited items. Will give me no response. Scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user jawizk
1 review
3 helpful votes
October 7th, 2019
Verified purchase

Am from Maldives
It's super easy and safe to receive your package from US. Quite expensive & it takes time to receive, more than their mentioned date. Specially Mr.Ivan & Mr. Jeff are very kind and helpful Two stuffs that I notice. Try MyUS application.

Thumbnail of user lukef163
1 review
2 helpful votes
November 21st, 2023
Verified purchase

Super slow, took them 2 days to scan the parcel - and then another 2 days to process it.
They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong).

I dread to think how much longer it will take, then they actually have to ship it to me.

All of this while on a premium trial - definitely will not be renewing or using them again.

2024? If I am lucky.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohameds128
1 review
1 helpful vote
May 15th, 2020

The staff is professional and ready to answer all inquiries with outstanding performance
Very thanks

Thumbnail of user alenn3
1 review
0 helpful votes
March 13th, 2024

I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. No subsequent customer service.

Tip for consumers:
I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. no subsequent customer service.

Products used:
Fragnances

Service
Value
Shipping
Returns
Quality
Thumbnail of user hileyp
44 reviews
190 helpful votes
February 24th, 2020

I have ordered some dice from Amazon and waited for 3 weeks instead of 5 business days. It definitely spoiled the whole shopping experience. Nevertheless, it arrived in one piece and everything else was correct.

Thumbnail of user lindag787
1 review
0 helpful votes
October 29th, 2019
Verified purchase

John helped me through and got my parcel shipped I had to change the membership to escape the usps form procedure thanks John

Thumbnail of user psouthren
1 review
1 helpful vote
March 5th, 2024

What can I say, first shipment and the documentation they provided was refused by DHL and customs. Waited 30 days to be finally told that they cannot amend the documentation once the shipment has been sent, so had to pay 30 days storage fees plus $60 to DHL to amend the documentation and 6 hours out of my day to drive to the airport and try to wrangle it free from customs. Their customer service is non-existant and the total cost of my $200 value first package was $200 for the products, $200 for shipping with MyUS plus several HUNDRED more and countless hours emailing and talking to DHL and MyUS trying to get it solved. They did not care at all that I cancelled my account leaving items unshipped and would write bad reviews like this. They have many bad reviews on many review sites, wish I had seen that first before doing business with a shipping company that doesn't actually know how to handle customs documentation. No wonder they do not have a telephone number, it would be ringing off the hook with angry and disgrunted customers. Just AVOID!

Service
Value
Shipping
Quality
Thumbnail of user darrylb67
1 review
0 helpful votes
January 14th, 2020
Verified purchase

I had a package MyUS received without an invoice. They gave it a value of $200 more than what it was.
I did a chat with Michael(a great guy) and got this fixed.
There customer service is Frist class. Mistakes can be made but u need good customer service to fix it

Thumbnail of user ragnare1
2 reviews
1 helpful vote
December 4th, 2023

With every product ready for shipping MyUS have attempted to raise the estimated total weight and cost of products far beyond reality or what could be deemed reasonable. Since these changes are always made in a way were they enable MyUS to charge more, the only logical conclusion is that this is an intentional move on their behalf.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonnieb949
1 review
10 helpful votes
January 18th, 2023
Verified purchase

They must staff the place with the most useless morons on earth. Firstly due to improper packing on their part a box was damaged by FedEx. With crush injuries to the box.

Inside they opened the packaging on a ceiling fan… so all the screws fell out of the gaping hole in the box.

Now they're trying to blame FedEx for their incompetence. They've ruined over $250 worth of stuff. And told me it's my fault for not paying for extra packing.

Tip for consumers:
Don’t

Products used:
Shopping consolidation service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jl528
1 review
2 helpful votes
July 27th, 2020

I have had the privilege of interacting with Abubaker at MyUS.com on several occasions. Even though it was under unfortunate circumstances with the shipping company, Abubaker was always prompt to reply to my emails in addition to being very professional. He deserves more than just the five stars which I will still give him anyway. Thank you for all your help.
J. Loy.
France.

Thumbnail of user erikau7
1 review
0 helpful votes
January 6th, 2020
Verified purchase

Thank you Michael for the patience. I am so impressed! What a remarkable person and company. They have a customer for life!

Service
Value
Thumbnail of user kenscotthamilton
1 review
2 helpful votes
November 15th, 2023

Over the last five weeks I have been continually lied to by Reem about when my item that they acknowledged as receiving on the 14th October 2023 would appear in 'my suite'. They have continually missed their own self-imposed deadlines for this to occur and a month after receiving my item they sent me a threatening email requesting more information.

They amount of anxiety, anguish and stress they have continually caused me over this period is appalling and represents a shocking lack of any form of customer service. I still have no idea when or if I will ever receive the item that I forwarded to them in good faith.

If you are looking for an equally shocking experience, with an organisation that has no problem regularly lying to you then this is the company for you. As for me I will be seeking an alternative professional organisation.

Thumbnail of user sylwiaaldrin74
1 review
4 helpful votes
November 2nd, 2023

No customer service. Packages go missing at their facility. Happened twice and twice same horrible experience. Do not use them. Worst company ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rgholdston
1 review
1 helpful vote
December 15th, 2023

I tried this site because I wanted to save on shipping a large number of parcels from the UK to the US. First of all, the tracking numbers for my packages would show delivered, and it would take a week or two for the package to show up in my suite as they processed it. I didn't pay extra to have them photograph everything as it came in, but maybe I should have because there was no real way to tell which package was which from the vague descriptions they had online. When I finally requested that my items be shipped to be, it took almost 3 weeks for them to send it, and when it arrived, the box had a single piece of tape on the top which had popped open and 3/4 of my packages were not inside. I'm furious.

Thumbnail of user romelh
1 review
0 helpful votes
January 31st, 2020
Verified purchase

Very fast answer and clear by agent esther... she help me very much... thanks. Continue like this

Thumbnail of user jeremys752
1 review
0 helpful votes
October 15th, 2021
Verified purchase

We worked it out and he solved my issues. The guy shipping my items too me didn't make it too clear on the paperwork what they had done. It was resolved simply.

Thanks

Thumbnail of user keithe14
Charlene M. – MyUS Rep

It is always our pleasure to assist you.

Thumbnail of user jnwolf21
1 review
6 helpful votes
October 19th, 2023

We ordered a laptop through my us and for no reason our order was canceled and our account closed. But they charged us for the item plus shipping anyway! No way to reach anyone or get an explanation - or a refund! After spending days corresponding with robots we heard back. Absolutely avoid this dubious exploitative company! At all costs!

Tip for consumers:
Do not use My us

Products used:
laptop - not received

Value
Shipping
Returns
Quality
Thumbnail of user robertoc318
1 review
1 helpful vote
April 12th, 2021
Verified purchase

I have been usig MYUS COM for a couple of months and I find their service outstanding. Whenever I need assistance, I send them aan email and MATTHEW replies almost immediately. Really, congratulations to Matthew. He is excellent!

Tip for consumers:
You must really understand and use correctly the system. All information is available and easy to understand.

Products used:
This is a company that receives goods bougth in the USA and ships all over thge word. Excellent service and you are lucky if you end up with Matthew

Service
Value
Shipping
Quality
Thumbnail of user keithe14
Charlene M. – MyUS Rep

It is always our pleasure to assist you. Thank you for using our service.

Thumbnail of user ori4467
1 review
1 helpful vote
January 11th, 2024

Payed over 114$ to ship 3 sweatshirts from the uk to Israel. In the shipping rates on the website I calculated that I should pay around 30-40 dollars for the shipment (1.5kg)

Thumbnail of user justins737
2 reviews
8 helpful votes
June 21st, 2023
Verified purchase

Garbage service who takes no responsibility for their service. They claim to know all the customs procedures for your destination country, and even "guarantee" the duties (when you pay extra), then refuse to pay or help at all when your item is stuck in customs. They simply wash their hands and tell you you're out of luck. Avoid this horrible service, don't waste your money here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajuk28
1 review
0 helpful votes
March 3rd, 2020

Maus.com customer care number *******210Maus.com customer care number *******210Maus.com customer care number *******210Maus.com customer care number *******210Maus.com customer care number *******210Maus.com customer care number *******210Maus.com customer care number *******210

Thumbnail of user jaimed175
1 review
10 helpful votes
March 30th, 2023
Verified purchase

Customer service is horrific. Out of 4 packages I sent, 3 were returned because they were mislabled. And they wanted me to pay to have them resent. The management team never responds and the people on their chats are idiots. Oh, and they hid costs on every package. I paid taxes and duties upfront and was still charged more when the package got here because the carrier said they never received the monies. Use any company but this one. It is a scam!

Tip for consumers:
Total scam

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user jlmadro298
1 review
2 helpful votes
December 9th, 2023
Verified purchase

Absolutely do NOT use this service. They charge you exorbitant amounts of money! I had a single package membership. By accident a retailer mailed my package to them instead of straight to me. The fee WITH a 30% discount was $81.96 USD! That's $163 CAD! You guys I thought it was a mistake at first! All I had in my package was 3 candles and a room spray. What a JOKE! Now I'm fighting with them to refund my money because I will NOT being paying that under any circumstances. Who can afford THAT! I am beyond upset at this point. It's literally eating my stomach I'm so stressed out because they keep trying to debit my bank account and because I don't have that type of money in my account its not going through. I've asked them to stop debiting me and they refuse. The parcel is being shipped back to the retailer because I refuse to accept it. I had myUS cancel it as soon as I seen it was shipped. This is a joke and I cannot understand how this company thinks its OK to basically rip people off.for reference my order cost maybe $40 and weighed 7lbs. That should at most cost me $30! Just don't do it. I had read a few reviews and they said this but I thought, naaaah it won't happen to me. Yep it sure did. STAY AWAY!

Products used:
Sent back package, refused to accept, still charged for shipping.

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From the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.

Business History

Operating since 1997, MyUS has been named to Inc. magazine's 5000 fastest-growing private companies six times, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $260 million in eCommerce purchases annually, with hundreds of new members joining every day.

Company Representative

Thumbnail of user keithe14
Charlene M.
Director, Customer Care
Typically does not respond to reviews

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2.7
5,284 reviews
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