• MYTHERESA

MYTHERESA

Overview

MYTHERESA has a rating of 1.73 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYTHERESA most frequently mention customer service, credit card, and next day problems. MYTHERESA ranks 281st among Designer Clothes sites.

  • Service
    70
  • Value
    64
  • Shipping
    66
  • Returns
    49
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 13%
Positive
3
Neutral
0
Negative
20
73
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service Was very cold... implied that I was at fault... yet their paperwork was wrong.
How would you rate MYTHERESA?
Top Positive Review

“Happy Customer”

Ele T.
1/1/24

I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them.

Top Critical Review

“Scammer! Big fraud website, Be careful”

W S.
2/15/24

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

Reviews (234)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68)
Thumbnail of user ws196
1 review
2 helpful votes
February 15th, 2024

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

Tip for consumers:
No item was sent!!! Only empty box. Scammer!!!

Service
Value
Shipping
Quality
Thumbnail of user eh354
1 review
0 helpful votes
March 14th, 2024

Purchased $1000 worth of goods. Had signature upon delivery. Never got the items nor signed for them. 6 weeks later, hundreds of phone calls, and frustration, they finally emailed me back telling me it was delivered. Clearly it was not. Will be pushing for a chargeback through my cc issuer. Buyer beware - sounds like there's a few of these.

Thumbnail of user tetzaremba
1 review
0 helpful votes
March 25th, 2024

This shop is scam!I'm buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls,letters,long waiting for explaining them mailed me that them didn't find my third returned pair of shoes. I'm in shock! What to do in this situation?! I'm robbed!

Tip for consumers:
It’s scam!

Products used:
Shoes

Service
Value
Shipping
Returns
Thumbnail of user loays6
1 review
1 helpful vote
August 5th, 2023

The worst online shopping experience. They delivered my package to someone at my building and claimed that it is DHL fault. Bunch of thieves and cowards. Worst customer experience ever! Careless and rude.

Products used:
None as I didn't receive my package

Service
Value
Shipping
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Quality
Thumbnail of user nikkivalani
1 review
1 helpful vote
January 8th, 2024

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process.

Products used:
n/a

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Value
Shipping
Returns
Thumbnail of user katerinap31
1 review
2 helpful votes
December 23rd, 2022

Really disappointed. In november i ordered a pair of shoes and my package never came. Every day I tried to contact the company to find a solution and they told me that they would inform me. I do not recommend this particular store at all.

Tip for consumers:
really disappointed. in november i ordered a pair of shoes and my package never came. every day I tried to contact the company to find a solution and they told me that they would inform me. I do not recommend this particular store at all.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user berezutska.alisa
1 review
0 helpful votes
March 16th, 2024

The shop consistently lies to its clients, doesn't stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort.
I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party.
I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn't even sent and it's already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it's already clear it wouldn't arrive on time as well.
I will never purchase anything from them again and don't recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers.

Tip for consumers:
Do not trust any promises they give. Neither their dispatch times nor delivery times have anything to do with reality!

Products used:
I didn’t get to use dresses due to company not being able to even closely stick to promised delivery timelines

Service
Shipping
Thumbnail of user ciarat11
2 reviews
1 helpful vote
November 20th, 2023

I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time.

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Value
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Thumbnail of user jn406
1 review
4 helpful votes
December 8th, 2023

I bought a pair of Christian Louboutins and I tried them on inside my home on hardwood floors for two minutes and they didn't work with my dress. So I put them back in the box and returned them. A week later, I get an email saying they refuse to take back my return because they have been worn and they will charge me for the shoes and would send them back. I know I only tried them on for 2 minutes inside my home so it was impossible there would be any damage. I asked them to take pictures of the bottom of my shoes to show me the proof I wore them and caused damage. They never did. Instead of sending me proof of the bottom of my shoes I know I didn't wear, they emailed me saying they attached a photo of the instructions of how to take care of every shoe and the attachment was blurry and you could not see anything! Attached is what they sent me of their "instructions." They are con artists. Never shop here. I've never seen anything like it. If I could rate them in negatives, I would. Buyer beware! Once I receive the shoes I supposedly have damage on the bottom of the Christian Louboutins, I will write another review to show what they consider "damaged."

Tip for consumers:
Do not ever buy from here! They are awful and are horrific.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacqrva
1 review
4 helpful votes
October 19th, 2023
Verified purchase

The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life.

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Value
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Thumbnail of user elet1
1 review
0 helpful votes
January 1st, 2024

I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them.

Products used:
Shoes and bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user abrahamm176
1 review
0 helpful votes
February 2nd, 2024

BOUGHT A VELVET GOWN FOR 1000 DOLLARS SHEEN WORE OFF AFTER WEARING AND SITTING FOR 1 HOUR.RETURNED IT AND HAVE PICTURES OF THE GOWN...REFUSE TO HONOR OR EVEN GIVE A CREDIT EVEN AFTER AN REPRESENTATIVE SAYS THE GOWN IS NOT MADE TO BE WORN.YOU BELIEVE THIS BULL$#*!...STOPPED THE CREDIT CARD PAYMENT

Service
Value
Thumbnail of user federicae2
1 review
4 helpful votes
September 19th, 2023

I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service.

Service
Value
Shipping
Thumbnail of user pearlm91
1 review
5 helpful votes
January 29th, 2022
Verified purchase

Just recently purchased a Burberry bikini. Package came fast but I was disappointed that they didn't put the bikini in the original Burberry wet bag.

Also the custom fees came up to half the cost of what I bought it for.

Tip for consumers:
They don’t disclose sale price to customs if you’re living in another country either than the ones they operate it so in the end, you’ll end up paying the original cost of it due to customs fees

Products used:
Earrings , swimwear

Service
Value
Shipping
Quality
Thumbnail of user cg623
1 review
6 helpful votes
September 8th, 2022

My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info.
For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.

Thumbnail of user sonib8
1 review
0 helpful votes
May 14th, 2023

It was my first purchase. I saw the reviews after I made my purchase and became very skeptical about it. But fortunately, My Gucci shoes arrived in time, well packaged and with perfect fitting. Customer service was very helpful throughout the process as my shipment was delayed by just a day. Overall a great experience. Will be buying again.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user ariap14
1 review
1 helpful vote
February 6th, 2023

I ordered several dresses for an event from this site the same day I ordered from 3 other websites. All of the other dresses were shipped and received with at least five days to spare before the event. However, it's been over a week and the shipments have been delayed twice. Now they're telling me I will not receive my order until 4 days after the event, which is two weeks from the date I ordered them. They have no expedited shipping that I can pay for, so I will have to send them back as soon as I get them. Make sure you order at least 2-2.5 weeks in advance of the date you need them. Not sure about the quality or if I even receive them at all.

Service
Shipping
Thumbnail of user tomt1163
1 review
3 helpful votes
July 19th, 2023

Ordered a pair of rick owens shoes, too small, and return via Post as they requested. It's been 2 weeks since the item arrived at their warehouse, and still no refund. Multiple emails have gone unanswered, and phone calls have resulted in different messages from the person on the phone. Some say item that arrived at Swiss warehouse has to go to their German warehouse. Others promised refund by certain day, and no payment received. At this time, it appears they are not upfront and honest. Avoid ordering from Mytheresa.

Products used:
Rick Owens geth sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user ekizashvilinatali
1 review
4 helpful votes
June 18th, 2023

I ordered a bag and they didn't send it, they informed me after 1 week. I don't have time to buy another one and wait. I wrote an email and they don't answer because they don't want to. Irresponsible company, I do not recommend anyone, liars. (I had ordered 2 bags for me and my friend, this is probably the reason. Actually, I was left without a bag.)

Tip for consumers:
They may cancel your order after a week!

Service
Value
Shipping
Returns
Quality
Thumbnail of user erics3011
3 reviews
3 helpful votes
March 6th, 2023

This is a hit and miss business. Ordered first time no problem. Recently ordered and started to get the run around on shipping date. Numerous "sorry for the delay," ship date given is usually the day of the response. I asked to cancel the order and now there's no response. Made complaint with PayPal and no response to them. I suspect they will hold the funds for the maximum time or completely scam me for my money. This company is a complete SCAM.

Thumbnail of user sm479
1 review
12 helpful votes
April 7th, 2020

I placed an order March 26 to arrive to USA and paid extra for overnight shipping
As of April 8 i still have not revived the item
Fedex requires THEIR corporate registration number and other info which they neglected to provide on the way bill... nobody from
MyTheresa will respond to any of my 4 emails pleading for assistance
Very poor customer service, Very very disappointed
Net-a-Porter is a MUCH BETTER SITE...

Thumbnail of user claraj87
2 reviews
10 helpful votes
October 31st, 2023

I am a long time customer here and I am happy to say I will be taking my business elsewhere!
To claim to be pro-peace and then taking off an Israeli designer! (and by keeping one that's Pro Hamas).
I look forward to watching your company fail in the stock markets because you just losed most of your cliental.
#IStandWithTheJewishPeople

Service
Value
Shipping
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Thumbnail of user sarahw1573
1 review
2 helpful votes
January 10th, 2022

Company actually seems ok, but very badly managed!
Don't listen about the benefits -they dont stick to them. Shame as it seemed to offer so much more but with a narciscistic manager who 'needs' to tell you about his 'life' more than help the staff you know it's a NO-GO!

Service
Value
Shipping
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Thumbnail of user brodgers611
1 review
1 helpful vote
April 17th, 2023

Ordered a clothing long sleeve and received a completely different style of long sleeve shirt. Did not wear it nor damage the tags.

After attempting to work out an alternative to return. Company stated they would not take back because "tags looks used"

Pathetic excuse. Highly recommend not purchasing from here

Tip for consumers:
Disappointing company highly recommended to not use

Products used:
Long sleeve shirt

Service
Value
Shipping
Quality
Thumbnail of user krystsinam
2 reviews
4 helpful votes
July 11th, 2023
Verified purchase

No refund big amount in euro. No reply. The don't respond on my email. No trust. Technically website working much worse than before.

Products used:
/

Service
Value
Shipping
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Quality

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From the business

Mytheresa is an industry leader in the world of online luxury fashion and retail. For over 30 years the highly successful Mytheresa store cemented its status in Munich as a pillar of style and taste, and in 2006 it widened its customer base globally by launching a small e-commerce extension. Today, over 500 employees work together to create an unforgettable online shopping experience. What makes Mytheresa so unique? An exceptional curation of products from over 200 of the world’s most covetable fashion brands, exclusive designer collaborations, an outstanding customer service team made up of native speakers in multiple languages, and fast and reliable delivery to more than 130 countries across the globe.

Company Representative

Thumbnail of user myt1
MYTHERESA -.
Typically does not respond to reviews

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1.7
234 reviews
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