• LifePoints

LifePoints

Overview

LifePoints has a rating of 1.83 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LifePoints most frequently mention customer service, many years, and gift card problems. LifePoints ranks 411th among Work At Home sites.

  • Service
    221
  • Value
    219
  • Quality
    211

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 6.1%
Positive
8
Neutral
3
Negative
121
84
See all photos

What reviewers want you to know

Positive highlights

  • Been a member for many years and can honestly say it is a great survey site.
  • i recommend to everyone who is interested in doing surveys to try life points.

Critical highlights

  • I contacted customer service and they will not help me without a survey #.
How would you rate LifePoints?
Top Positive Review

“Your Opinion Really Matters”

Jaean O.
3/5/23

My experience with LifePoints so far is exciting, really engaging & very satisfying. Exciting in a way that you'll get to anticipate each time surveys come in. If it's not a fit for you then better luck next time, but this time, they give you points for answering a few questions. They make you feel your opinion really matters because of this community that they have where you can share your feedbacks, show support and also possibly win rewards. LifePoints customer service is amazingly very helpful & they won't stop until your concerns are being addressed.

Top Critical Review

“Not Trustworthy”

Arc T.
2/8/24

They threw me out for no reasons when I was about to redeem. Many people have the same complaint like me. Can't trust them.

Reviews (729)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45) survey site (103) life points (63)
Thumbnail of user arct3
1 review
6 helpful votes
February 8th, 2024

They threw me out for no reasons when I was about to redeem. Many people have the same complaint like me. Can't trust them.

Thumbnail of user georgem2768
2 reviews
11 helpful votes
February 6th, 2024

After doing surveys for a year at $2 an hour I built up $165 worth of points, they refused to pay. Stealing from a retired senor citizen.

Thumbnail of user donc1171
1 review
4 helpful votes
February 16th, 2024

After doing survey after survey for years, I was denied entry for "Suspicious Activity" on my account. No explanation of what the alleged activity was. DO NOT sign up with these people unless you want to earn points, then be denied access for no explainable reason and be greatly disappointed. Seems like they just want to turn over their survey base by throwing off the long-time contributors.

Service
Value
Quality
Thumbnail of user susanh1022
1 review
11 helpful votes
January 31st, 2020

I've been doing surveys with Lifepoints for several months & am satisfied for the most part now. I usually loose about 500+ points monthly that I earn. You have to just chalk it up because you can't speak to a real person. I could go on and on and on but to let you all know that I have made more money than I have lost with them! The PayPal vouchers & Amazon eCards sure do come in handy.

Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi Susan,
Thank you for letting us know and for sharing your thoughts and experience with LifePoints.
Your feedback helps us to get better.
Kind regards
Ben

Thumbnail of user davideg24
2 reviews
2 helpful votes
February 21st, 2024

I had been completing surveys from this company for a few years, and everything was fine, although always slow to pay out. However, on 15th January last I asked for €10 to be paid out and their system did not allow my claim. I contacted them and after messing around until today with lame excuses, today they blocked my account and stole the balance form it (€15, not much but still) with false accusations.

Products used:
surveys

Service
Value
Quality
Thumbnail of user acalvor1992
1 review
14 helpful votes
January 23rd, 2024

Im very disappointed at this website. Once I had enough points to redeem $10 dollars, they cancelled my account without any reason. I do not recommend at all this survey website. After all the hours I spent filling surveys, they just cancelled my account.

Service
Value
Quality
Thumbnail of user kimj793
1 review
27 helpful votes
May 26th, 2023

Life Points closed my account last week after having over 3000 points saved up. They have now done this to over 100 maybe even 1000 customers. They are a shocker, blaming customers for not doing surveys well while the error sits with them. They scam people and avoid having to pay people out by closing accounts. I think we need to report them to asic or other companies that deal with these kind of fake companies.

Tip for consumers:
They don't deserve any stars they need to be reported and caught for their fraude

Products used:
It's an online survey business

Service
Value
Quality
Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi Kim,

Please accept our apologies for the unpleasant experience encountered.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team and your account can be reviewed again.

Kind regards,
The LifePoints Team

Thumbnail of user meljohna
1 review
0 helpful votes
February 18th, 2024

Let your survey and rewards points regarding the answers of the surveyor's quality in answering it.
More Power Lifepoint

Service
Value
Quality
Thumbnail of user brandies51
1 review
3 helpful votes
January 3rd, 2024

They cancelled my account twice. Once for accidentally marking an email as spam, no warning! The second time for suspicious activity, they claimed I was falsely answering surveys. I didn't qualify for half their surveys! I lost my 1,500 points that I had EARNED! DO NOT SIGN UP WITH THEM! I have had no issues with Swagbucks, MyPoints, or inbox dollar!

Service
Value
Quality
Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hello Brandie

We appreciate your interest in being a part of the LifePoints community! Unfortunately, sometimes it is necessary to inactivate an account to maintain the high standards and commitment we promise our clients.

The LifePoints Team

Thumbnail of user mariaf61
1 review
4 helpful votes
December 30th, 2023

I take my time with surveys, always answer honestly, and took my role as a panelist very seriously. After finishing a survey that would have gotten me enough points to cash out, I got a popup window saying "Membership Canceled. Please contact us if you have any questions." Really? No explanation, just kick me out so they can save $10. Total waste of time. I enjoyed it immensely until I was unceremoniously and undeservedly removed.

Service
Value
Quality
Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi Maria,

We can assure you LifePoints Panel is not a scam and we'd hope the thousands of people sharing their positive experience with us would be a testimony of this. If your account was inactivated it was due to a violation of our Terms & Conditions.

The LifePoints Team

Thumbnail of user debrah335
2 reviews
0 helpful votes
March 8th, 2024

I have been with Life Points when they were called My Points...I have done both online and mail in surveys for years...this morning I received an email stating my membership has been deactivated due to 'terms and violations'. I have written a letter to Lightspeed Panel, Life Points' company and request an investigation and immediate reinstatement of my account...I have over 2000 points and was trying to get a Pay Pal payment for a least a week until this happened...I'M UPSET!

Tip for consumers:
None

Products used:
I wanted a Pay Pal payment

Service
Value
Quality
Thumbnail of user terencem154
1 review
4 helpful votes
December 20th, 2023

I contacted them to see why i had not got any new surveys for the last few months and they told me they had cancelled my account as i had broken the rules?
When i challenged them to say what rules i had broken and to show me i waited a few days and they came back to me saying they could not locate exact reason!
Very strange as i was just heading for my next voucher
They are nothing but liars and scam artists, i wasted my valuable time with these shysters!

Tip for consumers:
n/a

Products used:
lifepoints , i did not purchase from them just did surveys

Service
Value
Quality
Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hello Terence,

Thanks for sharing your experience. As much as we hate to let any of our members go, but sometimes this is necessary in order to fulfill our commitment to our clients.

Thumbnail of user ericm2070
2 reviews
1 helpful vote
March 15th, 2024

I am constantly pulling teeth to get my money. My best advise is filing federal compalints with the CFPC and the FTC for sanctions and penalties. These on-line survey companies are profiting off the sweat of innocent applicants and are hurt by the deception. There's no phone number and they hide like cowards to avoid confrontation. I am owed over 1,200 points and to this day have not been able to get these $#*!s to respond with any kind of help. If you'r around their neighborhood, show up at the door pissed off.and ready to punch the culprit in the face for lying to society.

Tip for consumers:
stay clear from this piece of $#*! company

Products used:
I am constantly pulling teeth to get my money. My best advise is filing federal compalints with the CFPC and the FTC for sanctions and penalties. These on-line survey companies are profiting off the sweat of innocent applicants and are hurt by the deception. There's no phone number and they hide like cowards to avaoid confrontation. I am owed over 1,200 points and to this day have not been able to get these $#*!s to respond with any kind of help. If you'r around their neighborhood, show up at the door pissed off.and ready to punch the culprit in the face for lying to society.

Thumbnail of user brync13
1 review
4 helpful votes
December 21st, 2023

Been using Lifepoints for well over a year with no issues. In fact would have given a great review. Recently points were not adding to my account. I queried why, they fixed it. Great.
Then out of the blue account suspended for not meeting standards and they owing me about £150! I always answered surveys truthfully and honestly. I feel like I have been very badly treated.

Service
Value
Quality
Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi,

We are just as upset when we have to lose members. However, this is sometimes necessary in order to be the best we can be for our clients.

Thumbnail of user elizabethr276
4 reviews
0 helpful votes
October 26th, 2019

Enjoy taking surveys and earning points for rewards. I appreciate sharing my thoughts and opinions on different products and topics of interest.

Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Thank you for your kind words, Elizabeth!

We're so glad your experience with LifePoints went so smoothly.

We’d love to continue providing great service to awesome members like you.

Kind regards,

Ben

Thumbnail of user matt614
1 review
8 helpful votes
October 14th, 2023

I joined the other day hoping to earn some extra cash for my opinions. I took a few surveys and was liking the site, already having earned over $5. I went back the next day and find I am now unable to log in, being told so. I wrote an email asking what happened and how to fix it, yet nobody writes back. Though this is supposed to be a real, credible site, the lack of response is making me wonder.

Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi Matthew,

We work hard to give you the best support. Sorry we missed the mark this time. Please submit a new Help Desk ticket so we can take a closer look and try to make things right!

Thank you kindly in advance!

Kind regards,
The LifePoints Team

Thumbnail of user carmineg23
1 review
3 helpful votes
January 12th, 2024

I was a member of life points back for years back when it was known as 'My Survey' 6 months ago they locked my account. When I inquired about it they said they would look into it but they have yet to provide me with an explanation. They said I could provide information to appeal but never explained why so I don't know what I could have done. I had over 5,000 points stores and lost it all. BE CAREFUL OF YOU JOIN. THEY MIGHT DO THE SAME TO YOU!

Products used:
Survey

Service
Value
Quality
Thumbnail of user matthieup7
2 reviews
1 helpful vote
March 19th, 2024

This is an email i have sent to Lifepoint's a survey site that is global but also operates in Australia. I am concerned and frustrated by their business conducts. An interesting note is they immediatley banned my account after i had completed a survey, which indicated this is an automated system. I also note their reply below, which i believe has happened to countless other consumers.

(Hi matthieu Thank you for your message.

Support Team (LifePoints)

19 Mar 2024, 10:07 GMT

LifePoints strives to provide our clients with the highest level of data integrity. In order to do so, we depend on our members to take their membership seriously, provide us with high quality and honest responses and to follow our Terms & Conditions.

After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.

We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one in order for us to continue striving to be our best and keep our commitment to our clients.
The LifePoints Team)

They activley cancel accounts without warning and forfeit all the points users make on the site. So i have written this letter to them, The ACCC, Consumer affairs victoria and the ombudsmen.

I am writing to express grave concerns about LifePoints' business model, which appears to deliberately prey on vulnerable individuals seeking supplemental income. My own experience, coupled with extensive negative reviews across multiple platforms, paints a disturbing picture of systemic issues of your 'organisation', including:

Exploitation of Vulnerable Populations: Many reviews describe users who feel desperation to earn money due to financial hardship. LifePoints attracts these individuals with promises of rewards, only to exploit their time and effort with meager payouts. This practice is unethical and targets those most in need. You provide consumers with no protection.

Deceptively Low Rewards: LifePoints consistently ranks among the lowest-paying survey platforms. The discrepancy between advertised rewards and the actual value received demonstrates a pattern of misleading consumers.

Inaccurate Survey Time Estimates: Users overwhelmingly report that surveys take significantly longer than LifePoints claims. This wastes participants' time and further reduces the already minimal compensation. The company seems to lure respondents with false time estimates, a blatant misrepresentation.

Poor Communication and Lack of Transparency: Your sudden cancellation of my account without explanation exemplifies LifePoints' disregard for its users. This lack of basic respect and communication signals a company unconcerned with fair or ethical treatment of its participants.

I urge the ombudsman to thoroughly investigate LifePoints' actions. I firmly believe their actions warrant:

Public Rectification: LifePoints should be compelled to accurately portray reward rates and survey lengths to prevent further exploitation.
Consumer Restitution owed from your company I believe may be widespread: I will be investigating whether users misled into time-consuming surveys are entitled to compensation for their wasted time and effort.

Accountability: LifePoints must be held accountable for practices that damage public trust and harm potentially vulnerable individuals.

I plan to share my experiences and those of countless others on relevant review sites. I will also formally escalate this matter to the ACCC. LifePoints has eroded its reputation by deliberately engaging in misleading tactics, and I refuse to let your actions remain unchallenged.

Products used:
Surveys

Service
Value
Quality
Thumbnail of user iainb11
1 review
0 helpful votes
August 28th, 2019

I am frequently very disappointed that I fail to connect to surveys because of the insecure ( tracking) cookies that are allowed by Lifepoints from 3rd Parties, which cause my secure browsers to crash.
The photo I've attached shows a single example of how a Lifepoints link that has just frozen, and won't work on any browser.

Thumbnail of user wendyr908
1 review
2 helpful votes
January 12th, 2024

I created my membership and spent a lot of time taking surveys. Once I connected my Venmo and went back to taking another survey, they deactivated my account. When I contacted customer service, they have a blanket statement. I did all the surveys with much thought and answered honestly.

Here is their communication: After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated.

When I pressed for specifics, they sent this: Unfortunately, your membership and/or participation did not allow us to fulfill our obligation or meet the expectations we set for ourselves. Therefore, the original decision to close your account remains.

I'm hoping my identity isn't stolen. DO NOT FALL FOR THIS!

Service
Value
Quality
Thumbnail of user joannah276
1 review
0 helpful votes
March 8th, 2024

They started off fine and then reckoned they'd sent the rewards, when they blatantly hadn't, then surprise surprise I couldn't log in and my account had been closed so they got to keep the rewards and basically said I was a liar. Don't waste your time with them, they'll just rip you off

Service
Value
Quality
Thumbnail of user shital.bonde1985
1 review
1 helpful vote
November 29th, 2023

After spend 1 year in lifepoint website today he found that i have not Suitable for membership without any reason my account close, I also lost my hard earn point.

Service
Value
Quality
Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

We are just as upset when we have to lose members. However, this is sometimes necessary in order to be the best we can be for our clients. If your account was inactivated it was due to a violation of our Terms & Conditions.

Thumbnail of user michaeld3772
2 reviews
5 helpful votes
December 22nd, 2023

Do not join they are incompetent and unprofessional,when it comes to paying out for rewards they strike you off.

Thumbnail of user benjaminb165
Benjamin B. – LifePoints Rep

Hi Michael,

Expanding the LifePoints Community holds great significance for us. We rely on our members, so when we have to deactivate an account because someone has violated our terms and conditions, we carefully consider our options to make sure it's the appropriate one.

The LifePoints Team

Thumbnail of user rebeccab2381
2 reviews
0 helpful votes
February 20th, 2024

From the comments I have been reading here, I am at least glad that I am not alone. It seems I am one of many who have been faithfully completing surveys with this company for many years and then suddenly dumped without warning. With some lame excuse that I had committed fraudulent activity and tried to complete as many surveys as possible while not even qualifying for them. I am not even given any examples of what I supposedly did wrong. That is absolute rubbish! I didn't even qualify for most of the surveys that were on my page anyway. I used to think this was one of the best survey panels around but now I think they are among the worst. If this is what they do to long term respondents they are crooks, especially as I have also completed surveys with other panels as well for many years without any issues. I don't appreciate people who waste my precious time!

Products used:
This was a survey panel site.

Service
Value
Quality
Thumbnail of user pearlharbor12071942
1 review
0 helpful votes
March 21st, 2024

Trying to cash out points for an Amazon gift card and kept getting an error message. Sent a note to help desk and the response is that my account is deactivated because "your membership and/or participation has not met our quality standards or membership requirements. Therefore, your account has been deactivated."

There is nothing in my survey history that indicates issues and Lifepoints owes me a $25 gift card. And, in fact, I was still receiving survey invites and completed the monthly My Telco survey without issue and received credit.

I feel this is Lifepoints way of culling their membership and keeping the profits for themselves.

Don't be fooled by them. They get you hooked and then they turn on you.

Service
Quality

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Thumbnail of user benjaminb165
Benjamin B.
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