Hello, Heidi:

We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. However, in order for us to properly assist you with this issue please contact our Customer Service Department for immediate assistance at:

By e-mail: customerservice@myperfectresume.com
Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.

By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at:
United States and Canada: 855.213.0348
Monday Friday
8:00 AM to 8:00 PM (CST)
Saturday
8:00 AM to 5:00 PM (CST)
Sunday
10:00 AM to 6:00 PM (CST)