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We sent our kits on January 6th and it appears you haven't received them. What's our next step?

asked by Suzan M. on 1/24/18

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I signed up for a free trial account months ago. It ended, I can't log in, because it says that my email address is invalid. How do I avoid payment?
How do I correct errors on my family tree and why was I charged 99.00 dollars on my DNA health?
If i buy 3 tests, 1 for me(father) and one for each of my children(boy & girl) am i ale to determine if i am their father?
Hi, I have been trying to get a refund on an automatically extended subscription but haven't received an answer yet. Please let me know what I can do.
How can someone test 100% English, we are an island that has been invaded over 1000s of years!
What happens to the online family tree that you formed along the years (including DNA kits) if you discontinue the payment? Does it get lost?
Why is my photo turned. Please turn my photo around to the right hand side, click wise to 45°degrees.
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