MyDeal AU has a rating of 1.22 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyDeal AU most frequently mention customer service, tracking number, and poor quality problems. MyDeal AU ranks 688th among Marketplace sites.
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I ordered flat pack bedside drawers. The delivery guy told me he only delivers to ground floor. This was fine as it is a single storey house. Then he told me only delivers to driveway. This is the most ridiculous bull I have heard in a while. So the big burley guy could not take in the front door. For that reason alone I don't think I will order from them again. I struggled to get these heavy boxes inside.
I've used MyDeal for a few years, but my last purchase indicated that things have changed dramatically and very much for the worse. I purchased shoes that were completely wrong... I've included images of the shoes I ordered and the ones I received. That started a horribly stressful set of events that involves dealing with two unethical companies rather than one... There is so much information involved that I'll just say that the providing dealer is a scam, and mydeal just told me they'd closed the ticket since the providing dealer had not heard from me. They hear from my constantly. I've returned the shoes to them, but it seems that's the last I'll hear of it all. Terrible company. Do not use.
I've used MyDeal for a few years, but my last purchase indicated that things have changed dramatically and very much for the worse.
I purchased shoes that were completely wrong... I've included images of the shoes I ordered and the ones I received.
That started a horribly stressful set of events that involves dealing with two unethical companies rather than one...
There is so much information involved that I'll just say that the providing dealer is a scam, and mydeal just told me they'd closed the ticket since the providing dealer had not heard from me.
They hear from my constantly. I've returned the shoes to them, but it seems that's the last I'll hear of it all.
Terrible company. Do not use.
Absolute scam company that refuses to abide by Australian Consumer Law or honour warranties. The business model seems to be to wear down customers until they give up. I bought two office chairs - one which stopped working with a week, the other with a manufacturing fault. I have exchanged 20+ emails and phone calls with this company over FIVE MONTHS.
I have NEVER dealt with a more dishonest seller in my life and this business needs to be de-listed because they do not follow the law. Absolutely disgusted.
Tip for consumers:
AVOID AT ALL COSTS
Products used:
Office chairs
I ordered flat pack bedside drawers. The delivery guy told me he only delivers to ground floor. This was fine as it is a single storey house. Then he told me only delivers to driveway. This is the most ridiculous bull I have heard in a while. So the big burley guy could not take in the front door. For that reason alone I don't think I will order from them again. I struggled to get these heavy boxes inside.
I want to share a cautionary review to warn others about the pitfalls of using third-party services like 'My Deal' for online purchases. This company facilitated the transaction on behalf of the seller, but when I didn't receive the ordered goods or a refund, the company conveniently claimed it was beyond their control. Despite numerous attempts to resolve the issue, I was left with neither the product nor a refund.
It's disheartening that 'My Deal' allowed a situation where my money was essentially stolen by Advwin. Shame on 'My Deal' for permitting such practices. Beware and think twice before trusting third-party intermediaries with your online transactions.
After reading all the positive reviews from 'verified purchasers' I thought I would buy this Nice looking black pot plant stand - just what I'd been looking for! It arrived quickly (good point) - it needed putting together.
Very disappointed with this potplant stand. The only level shelves are the top and the middle bottom. The rest are all out of level. Absolute rubbish product. Ive put the plants on it - hope they don't slide off!
Note: I have added a photo however the photo uploads on its side.
Products used:
Plant stand -
Please be careful, they hide under the safety of big w and Woolworths but this site is a scam. If you open the box you can't get a refund. The product was so cheap and nasty and nothing like the description. And we put it straight back in the box and never used it and now we aren't eligible for a refund because the box is open so it can't be resold. No safety for the consumer. Terrible. I have purchased two things of mydeal and been disappointed both times. You definitely won't get what you think you are getting.
Products used:
Trolley
This is to help those who are using the Mydeal website to track an order. You need to go to the couriers website to get an accurate update. I didnt realise this. I had been watching via the Mydeal website and when I missed my goods I went into the Mydeal overview info which you wouldn't necessarily go to when placing an order. In that print it says that once delivery is dispatched you need to track it via the couriers website not theirs. I have recently moved and was waiting for some storage so I can get things off the floor, and because I didnt realise that Mydeal doesnt provide ongoing tracking, I went for a walk for 20 minutes yesterday to get out of the house during restrictions and the courier came at that time. Quite annoying you arent when you order to track via the courier website! Now I am waiting again on the goods and ringing the freight company to see about another delivery!
The iphone I bought from MyDeal is not on in full working order (despite what their listing says). It has 83% battery health and has only about 3 hours screen time which makes it useless for a full day. Also there are numerous chips on the frame. (see photos). MyDeal just dismissed my complaints and they are not interested in helping me or letting me return it. I paid $545 for a defective phone. Do not buy anything from them.
You think you're buying from MyDeal but when something goes wrong with the product they don't want to know about it and refer you back to "The Seller" who isn't MyDeal at all but some other company who you can't find on Google even if you try, except on the MyDeal site. Then you can't find any contact details for them. I bought an airer from them, the castors were such a tight fit one broke off inside the base trying to fit it, one pole was bent and another not enamelled properly and they didn't want to know.
Tip for consumers:
If I’d known I wasn’t actually buying from MyDeal but from another company with no contact details I wouldn’t have bought the item at all
Products used:
Clothes airer
I just bought $225 worth of furniture and they have deleted my invoice, taken the money out of my account, sent no confirmation email and it's been 10 days I had to report it to the police, ACCC, my bank, Australian Cyber Security centre and scam watch! I am disgusted that this is owned by Woolworths once this goes on social media or television this website will get the justice they deserve. You WILL NOT RECEIVE an invoice just stolen money and you will be locked out of your account!
Tip for consumers:
I was scammed do not buy from MyDeal or VidaXL
Products used:
No product ever sent I was scammed
Not happy with the quality not even a full zip size to open the cover up paid $60 looks cheap sick of getting rubbish
Tip for consumers:
Stop sending cheap stuff that you charge top dollar
Products used:
Bedding
On Saturday 22nd August 2020 I bought a Stanley Rogers 6pc Acacia Black Knife Block Set Stainless Steel for $74.50 for when I move into my own unit in September 2020 so I could use it for myself to cook for when my family and friends come over since the knives are always sharp so they just cut to perfection. The staff were kind and thoughtful to me and the service was terrific because they gave me a cash refund of $64.50 since it was delayed in the post.
This website is fraud. They sell products from different suppliers and they do not take accountability for any of the defects of the products. I purchased a nearly $500 worth a pool day bed and it was delivered with one crucial part missing. After numerous emails all they offered me a $50 refund which is useless as I cannot assemble the product without the missing part. DO NOT BUY from this website. Very poor customer service. Now my $500 gone waste.
Re: MyDeal Ticket: Order # ******* [#*******]
Have not send yet it's been a month!
Do not trust this people.
Please they not helpful and it's so hard to get the money back.
Been a month & still waiting for my money.
They send the half item & when i ask my full item, they were just being jerk, asking me what part what part.
My deal have no idea what they are doing.
SCREW THIS
Tip for consumers:
NO return the money back
Products used:
TV UNIT
Bought earphones. They sent poor quality earphones. Not thr ones I ordered. Now they won't refund the full amount.
Products used:
Earphones
I bought a 3 piece outdoor setting and the screw is too small for the hole. I contacted them for a return and refund, I couldn't believe it when she replied with "screw it the other way round"! She's (Kathy) is pretty stupid to think that a bolt half the size of a screw head will stop going through a big hole. Absolute dud Chinese furniture and super dodgy Filipino customer service. So office of fair trading and a bank dispute it is. If I could give negative stars then I would.
Products used:
Three piece outdoor setting
Do not shop from this website, i got scammed buying an item and it suppose to delivery within MAX 6 days and now im waiting 15days without anything. I have been calling mydeal people all they do is send an email to the seller to request a refund but the seller is not replying. The seller must reply with 2 business days but i am not getting any reply. So basically mydeal customers asked me they cant give me money because i am going through the seller and i have to contact them. My money is gone. I have bough an expensive hollywood vanity of $899 AUD dollars. I have requested for supervisor but they keep saying to schedule a time but no one calls me back. This website is a BIG SCAM. AVOID IT BY ALL MEANS
Tip for consumers:
avoid using my deal website or buying anything from this website
Products used:
mirror
I received a faulty TV cabinet and despite their reassurances of refunds on their website, I have had to involve both my bank and Fair Trading. I even returned the product to them before they agreed to refund in full after firstly attempting to buy me off with an offer of cash which amounted to less than 20% of the purchase price. Outright theft, plain and simple and the quality is appalling. Chinese suppliers offloading their duds and stealing from us. If I could select zero stars, I would. You have been warned.
Tip for consumers:
Heard of bubonic plague? Best avoided.
Products used:
TV cabinet
I ordered a robot vacuum cleaner for much cheaper price than in normal shop. I read lots of bad reviews but it actually came on time. Only thing it's not the quality I expected but it's my fault. I didn't read all the reviews of the product.
Products used:
Viaomi robot vacuum
They'll insist that you've changed your mind even if you say you're not satisfied. The Mydeal team is hand in glove with the sellers and rejects the customers complaint summarily. They also arbitrarily state that the item has been used although there isn't any evidence of it. The reviews are false. Most of the high ratings are from their own team. Beware of this site. They are openly defrauding customers by selling stuff that has no value in the market.
Tip for consumers:
Make sure you thoroughly research the item you're buying. My bedsheets, supposed to be 1000 thread count, turned out to be no better than polyester sheets- thin, slippery, full of static, and poor quality.
Products used:
Bedsheets
You can only judge a retail outlet by the way in which a problem is handled I've always thought, hence the one.
This digital shop front/broker accepts no liability for things gone wrong and gets you to deal with the seller instead of the couriers themselves. Anyone who has an issue with delivery with MyDeal is in for a h$ll of a ride. I've now been sent an email saying they can't help me further and I now have no product and no refund. The Seller actually called Sello can't even communicate properly in english via an email and just answer questions with questions.
I got two emails from MyDeal saying that I hadn't communicated with the seller so they were closing the ticket when in fact I had and even gone to the lengths of finding a direct email address to them and writing an email directly as well as waiting for MyDeal to pass on information.
My advice is don't just don't go there unless you're prepared to lose the product you've paid for and your money as well.
Purchased a Outside Aquarium fish filter recently. It leaks and unable to use, notified Mydeal as the instruction book has no warranties and no contact maker. Absolute no replies from Mydeal or maker even after I offered to pay to return it in exchange for a new filter. What a crock of rubbish, will never use this site again and will advise all my contact. Their silence is deafening. Order confirmation # *******.
Bought through a seller on MyDeal.com.au. Product didn't perform as described. Seller deemed it a "change of mind", and upon escalating to MyDeal, they took over a week to tell me the exact same thing the seller already did. Kept saying "sorry for the inconvenience", "thanks for your understanding", "your concern is understandable" and similar, yet offered literally no resolution. I'm $189 down with nothing to show for it. Chargeback with the bank in process, and highly likely to proceed with Fair Trading also. Buyer beware.
Products used:
None
Bunch of scammers. Go to Amazon, ebay and catch instead.This company is un-Australian. They will steal your money and refuse to refund it after cancelling your orders.
Tip for consumers:
DONT BUY FROM THEM
Products used:
Nothing
On tracking invoice says my order has been delivered. But so far haven't seen it. Can't find a phone number. I have emailed them but no answer. Hope it comes soon
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