• mSpy

mSpy

Overview

mSpy has a rating of 3.66 stars from 1,837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages, and online activity. mSpy ranks 2nd among Mobile Applications sites.

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 74.5%
Positive
287
Neutral
1
Negative
97
1769
See all photos

What reviewers want you to know

Positive highlights

  • A bit tricky to set up initially, but the customer support team was super helpful.
  • The representative that helped me, Emma Clark, was helpful and professional, and solved my issue quickly.

Critical highlights

  • Mostly the customer service awful, with a few exceptions.
  • How do you take someone's money tell them you cannot install it on the target phone and also refuse to issue a refund?
How would you rate mSpy?
Top Positive Review

“Excellent Customer Service Experience”

Jimmy B.
1/1/24

My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Top Critical Review

“Horrible customer service”

Lucas P.
3/5/24

I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department. There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

Reviews (1,837)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (205) target phone (88) support team (46) refund policy (41) emma clark (60) target device (44) monitoring app (35)
Thumbnail of user annad1280
1 review
3 helpful votes
August 24th, 2023
Verified purchase

I tried mSpy to monitor my teenager's online activities, and while it provided me with some valuable information, I felt it lacked certain advanced features. The app's interface is easy to use, but I wish it had more comprehensive content filtering options. The GPS tracking was also accurate, but the battery drain on my child's device was noticeable. It's a decent monitoring solution, but there's room for improvement.

Thumbnail of user miraclew5
1 review
4 helpful votes
May 3rd, 2022
Verified purchase

Variety of features are impressive! And best of all, mSpy offers robust privacy controls, so I have full control over who has access to this information. Overall, I am very impressed with this app and would definitely recommend it to anyone looking for an efficient way to monitor their kids' phone usage.

Thumbnail of user allyc55
1 review
4 helpful votes
April 13th, 2022
Verified purchase

Very good app! Recommend it especially for parents who have teenagers. I absolutely happy with having control under my sons phone, cause he became more quiet within last 2 years and never share his thoughts with me like it was before. Now I very happy with having information about his school life and people who serounds him every day. Thank you so much for this app.

Thumbnail of user jimmyb495
1 review
0 helpful votes
January 1st, 2024
Verified purchase

My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Thumbnail of user calvinc178
1 review
2 helpful votes
May 23rd, 2022
Verified purchase

MSpy is the perfect parenting tool, because it helps you keep your kids safe and gives you peace of mind. With this app, you can monitor your child's SMS messages, social media activity, and calls. You can also see their location at all times, so you always know where they are. MSpy is discreet and easy to use, so you can rest assured that your child is always safe and sound.

Thumbnail of user aminav6
1 review
11 helpful votes
April 29th, 2022
Verified purchase

It is a great app and it works like was promised in the promotion! This app is totally legal, and it's easy to use. Just install mSpy on your husband's phone, and you'll be able to see everything he does. Keep tabs on his text messages, call history, email, social
I feel much better with this app!

Thumbnail of user tamiah9
1 review
4 helpful votes
September 14th, 2022
Verified purchase

If you're looking for a top-quality phone monitoring solution, mspy is the answer. Our innovative application works quickly and easily, so you can get started right away. Installation is simple and takes just a few minutes, so you'll be up and running in no time. And our friendly support chat is always available to answer any questions you may have. Thank you for choosing mspy!

Thumbnail of user hiddenfryer
1 review
1 helpful vote
October 7th, 2023

This remarkable application not only tracked the exact location of my stolen device but also allowed me to remotely lock it and safeguard my personal data. With mSpy's support, I worked closely with the authorities to recover my phone successfully. Their prompt customer service was a reassuring presence throughout this ordeal.

Products used:
Software

Service
Value
Shipping
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Quality
Thumbnail of user conorh22
1 review
3 helpful votes
November 29th, 2021

Bought the 3 month subscription 2 days ago. Did all the installation from my iphone device to another person's iPhone. Installed successfully via iCloud credentials. Made sure iCloud backup was on/enabled/updated. Softwares updated. Finally get my first update/sync and I only have half the services guaranteed. No app monitoring. No message monitoring. Photos/videos unable to be viewed even after download. Got a few emails. Can only read about a sentence for each note. Attached files unable to view. No sms viewing. No iMessage viewing. No Snapchat viewing no Facebook no what's app no nothing. I maybe got 3% of what was promised. I want my money back unless this can be fixed please thanks. I also cannot unlink device and reinstall the same device for some reason so I can't even just try it again. I'm really angry and upset. I just lost a lot of money that I needed but was willing to use it specifically for these next few days. Please help me

Products used:
None

* mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user andlyh
Sergey V. – mSpy Rep

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

Thumbnail of user kathleena973
1 review
0 helpful votes
May 3rd, 2022
Verified purchase

I was a bit hesitant to try mSpy at first, but I'm glad I did! The support team was very friendly and helpful - they even helped me install the app remotely and set up my account. The whole process was fast and professional. I would definitely recommend mSpy to anyone looking for a good monitoring solution.

Thumbnail of user lucasp197
1 review
1 helpful vote
March 5th, 2024

I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department.

There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

Thumbnail of user myrlm
2 reviews
0 helpful votes
September 14th, 2023
Verified purchase

In addition to its undetectable and efficient stealth mode, mSpy also provides a user-friendly interface, making it easy to navigate and utilize its features. The customer support is responsive and helpful, ensuring you have a smooth experience while using the app. Overall, mSpy offers a well-rounded solution for discreet monitoring needs.

Thumbnail of user saithilanimk
1 review
0 helpful votes
October 13th, 2020
Verified purchase

I was concerned about buying mSpy and decided to chat with someone from the support team. They answered all my questions and even offered me a great discount. Thanks!

Service
Value
Shipping
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Thumbnail of user summerm112
1 review
0 helpful votes
July 7th, 2022
Verified purchase

Si está buscando una solución de monitoreo de primera línea con todas las campanas y silbatos, entonces MSPY es el camino a seguir. Esta aplicación ofrece una amplia gama de características para vigilar todo, desde el paradero de su hijo hasta su actividad en línea. ¡Y lo mejor de todo es que la atención al cliente es increíble! Nunca antes había visto un apoyo tan educado y efectivo. Si está buscando tranquilidad, MSPY es el camino a seguir.

Thumbnail of user nasieb
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Used mSpy to ensure honesty in my relationship. It's discreet and highly effective. But had some problems with data updates. The support team helped me resolve that, anyway, 4 stars are just like that for this app.

Thumbnail of user gajraj.builders18
1 review
0 helpful votes
November 21st, 2023
• Updated review

Awesome app for parents who love their children. They can track their daily activities on social media and other apps without touching their phone. I am using this app since 1 year and found it very very help full. My daughter is teenager so I was worried about her that what kind of call and messages she was getting or sending to her friends. But I can relax now to use this app. Also the team and agents of Mspy are very helpful. Specially I would like to mention Ms Alex Scarn who guided me very well. Highly recommended this app.

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Awesome App for Parents
October 7th, 2023
• Previous review

Hi,i am using Mspy since 1 year and believe me it is fantastic and relaible monitoring app to monitor your children. It is very quick and provides a huge range of services. This is the most useful app for parents who love and care of their children. The agents are so help full to assist you regarding any queries. Special Thanks to Carl Johanson who solved my query in very polite way.

Thumbnail of user rolandog57
1 review
0 helpful votes
May 24th, 2022
Verified purchase

Supervisar el uso del teléfono móvil de su hijo nunca ha sido tan fácil como con mSpy. Con esta aplicación, puede verificar sus mensajes SMS y su actividad en las redes sociales sin ser una carga para ellos al solicitarles acceso todo el tiempo; también brinda tranquilidad al saber dónde se encuentran en un momento dado, ¡incluso si sucede algo mientras deambulan por la ciudad!

Thumbnail of user jimmyt181
1 review
21 helpful votes
June 6th, 2022
Verified purchase

If you're like me, you want to know what's going on in your relationship. That's where mSpy comes in. MSpy is a phone app that allows you to track your boyfriend's calls and messages, even if he deletes them. Thanks to mSpy, I was able to find out the truth about my relationship and catch my boyfriend cheating. If you're struggling with trust issues in your relationship, I highly recommend giving mSpy a try.

Thumbnail of user kundans7
1 review
79 helpful votes
April 4th, 2021

I don't find an option for the zero hence giving one star. I will not recommend it at all. I am an IT person and purchased a yearly plan (ID # *******) almost 7 months back but it never worked. MSpy does not bother about the usage that means they don't care if it works for you or not. Once you made the payment their job is done. I'm using iPhone 11 and 12 and it never worked for me. Please DO NOT WASTE your hard-earned money.

Tip for consumers:
No, After sales support even after payment of 149 dollars. mSpy does not track or care for support if it is not working for you. I am an IT person and I could make it work. The support person will blame for your iPhone setting. Please note I had iPhone 11 and iPhone 12 within my custody which never got configured for me.

Products used:
mSpy iPhone version 149 $ Per year premium plan.

Service
Value
Shipping
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Thumbnail of user andlyh
Sergey V. – mSpy Rep

Dear Customer,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

We’d love to resolve this as quickly as possible and find a solution that works for you. Currently, we have several ways to monitor an iPhone.

We would really appreciate it if you contact us via live chat or email address. As soon as you contact us back, we will do our best to assist you promptly and find the most compatible and suitable ways of monitoring your target device.

Thank you for your understanding and patience!

Thumbnail of user angelf265
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The internet is a vast and often intimidating space, where young children can inadvertently encounter unsuitable content. It's alarming how simple it is for them to stumble upon such material. As we continue to navigate this digital age, the need for protective measures increases. I strongly recommend that every parent consider utilizing parental control apps. These tools, like mspy, among others, offer a robust line of defense and peace of mind for parents concerned about their child's online safety

Thumbnail of user jaylenen2
1 review
0 helpful votes
September 4th, 2022
Verified purchase

Mspy is a fast and easy to use application that helps you keep track of your child's online activity. With mspy, you can see what websites they are visiting, whom they are talking to, and what they are doing on their phone. You can also set limits on what they can do on their phone and receive alerts when they reach those limits. Mspy is a great tool for keeping your children safe online!

Thumbnail of user shazad2727
1 review
4 helpful votes
January 15th, 2024

I'm going on as many sites to expose these frauds. Their app is lousy and if you notice they try to suppress honest reviews with their bot reviews. They take renewal subscriptions 4 months ahead of when they are due. So if you pay for a 12 month subscription your really paying for 8 months or in my case I guess I was lucky for 11 months before I got charged again. Ask for a refund? Don't make me laugh. Don't bother with this app unless you enjoy stress and migraines.

Tip for consumers:
Don't give your bank detail, do not fall for the fake 5 stars. Look at the 1s.

Products used:
Nothing, it didn't work

Service
Value
Shipping
Returns
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Thumbnail of user lindseys311
1 review
0 helpful votes
August 9th, 2022
Verified purchase

Looking for a way to keep tabs on your kids or employees? MSpy is the perfect solution! With this helpful app, you can see everything that's going on with the device, from texts and calls to GPS location and social media activity

Thumbnail of user bobbieh168
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

MSpy stands out as a superior child safety and monitoring application. Remarkably, it's the only app of its type that my 10-year-old couldn't navigate around. We've experimented with all the leading competitors, but none could match mSpy's comprehensive features and functionality. Additionally, its ease of installation and user-friendly interface make it the clear winner in our book.

Thumbnail of user brandon.james.lewis.shield
1 review
0 helpful votes
October 7th, 2023

Thanks Rodney Haynes for assisting with the setup. It works really well and allows me to know where my kids are and what is happening around them.

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Value
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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.

Company Representative

Thumbnail of user andlyh
Sergey V.
Customer Care Representative
Typically responds within 9 days

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