• Mpix

Mpix

Overview

Mpix has a rating of 2.91 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mpix most frequently mention customer service, phone number, and photo book problems. Mpix ranks 52nd among Photo Printing sites.

  • Service
    17
  • Value
    16
  • Shipping
    16
  • Returns
    12
  • Quality
    16

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Fourth customer service is nonexistent they say they will get back with you in an hour but this is absolutely not true
How would you rate Mpix?
Top Positive Review

“Amazing customer service”

Jessica H.
7/22/23

I ordered a book at there were problems with the binding/wrinkled pages. Customer service was AMAZING. They sent me a new book the very next day (that arrived in less than 48 hours of my complaint) and it is perfect. This is a great guestbook option for those not wanting to spend hundreds.

Top Critical Review

“Horrible product, horrible customer service”

Gina S.
12/5/23

Ordered hundreds of dollars in wall pictures. Unhappy with product. MPix on website advertises 100% customer satisfaction but it's at your additional cost. Company will not speak over phone only chat or email. I used this company in 2019 and was totally satisfied with the product. Today I would rate it a "0" with total dissatisfaction!

Reviews (116)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (51)
Thumbnail of user ginas42
2 reviews
5 helpful votes
December 5th, 2023

Ordered hundreds of dollars in wall pictures. Unhappy with product. MPix on website advertises 100% customer satisfaction but it's at your additional cost. Company will not speak over phone only chat or email. I used this company in 2019 and was totally satisfied with the product. Today I would rate it a "0" with total dissatisfaction!

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Thumbnail of user sampson.wedding23
1 review
0 helpful votes
July 22nd, 2023

I ordered a book at there were problems with the binding/wrinkled pages. Customer service was AMAZING. They sent me a new book the very next day (that arrived in less than 48 hours of my complaint) and it is perfect. This is a great guestbook option for those not wanting to spend hundreds.

Service
Value
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Quality
Thumbnail of user gebbluee
1 review
1 helpful vote
March 2nd, 2023
Verified purchase

Poor quality. There is no real place to leave a review. They claim they will send you a review form weeks after your order. Their site provides their own reviews not customers. The quality is very poor for Giclee Print. Giclée prints are supposed to be on 100% cotton paper or a minimum of card stock paper. The print I received was cheap, flimsy, regular printer paper that curls up. The image was grainy and gray with no clarity. I suspect these are run through a machine in an out of a large factory with different names.

Thumbnail of user katerynab5
1 review
0 helpful votes
May 22nd, 2021
Verified purchase

Had issues with delivery, so had to contact support. The response was within minutes, took care, results exceeded expectations. Recommend! Best experience!

Thumbnail of user uthh
9 reviews
3 helpful votes
December 30th, 2020

At a low cost, you have superior stuff. To get a glorious result, we register on your website. Thank you so much for your quality work, and we are all pleased with your goods.

Thumbnail of user allisonc490
1 review
0 helpful votes
December 18th, 2023

I ordered from Mpix because PC Magazine left a decent review. I won't make that mistake again. I ordered Christmas cards from Mpix and upgraded to expedited shipping. They got to me fast, but the photos on the card are blurry, so no quality control was done before shipping my order. The site claims that 100% satisfaction is guaranteed and that they make sure everything is checked and good to go. That is a lie, because the blurry photos are very noticeable, as is the white line running down the right side and bottom of each card.

When I emailed about a refund, the woman helping me said they would only offer a half refund if I returned the cards, because it was my fault. So their solution is to blame the customer, even though they are the ones responsible for checking the product during creation and shipment. I was told that the size of the file just barely met the minimum requirements for a 5x7 card. So, that means it still met the requirement, so I don't understand how this is not a printing issue on their end. I paid over $116 for cards I cannot use and if I return them, I will not receive a refund for my expedited shipping and I'm sure they'll want me to pay for return shipping. So, in the end, I would probably be refunded $20 for their error.

Please save yourself the headache and look elsewhere. I usually use Prints of Love and should have just gone with them again this time, instead of looking for a deal.

Products used:
Christmas cards

Service
Value
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Thumbnail of user juliel223
1 review
1 helpful vote
July 27th, 2018

Smooth and easy order process. Would highly recommend for good quality prints. I purchased 40 prints and better yet there was a july 25% off print promo going on so I got a great deal!

Thumbnail of user stephenc2372
1 review
0 helpful votes
December 11th, 2023

I have had a very difficult time working with the Mpix site to create a photo album. So I tried their chat support and three different support associates couldn't explain how to use their site. I watched a YouTube video they sent me a link for, but I couldn't follow it because it only explained how to use their most expensive premium selections.

After about 4 hours, I finally was able to put together an album, but I will never use this site again. This was my second time ordering from them and I could not duplicate the first order. I think the site was designed by Russian torturers. Having said that, the finished product I ordered several months ago was good, it's just not worth the hassle to create a photo book. Try another company to make a photo book.

Thumbnail of user hollym40
1 review
2 helpful votes
July 11th, 2016

Pros:
1. Competitive prices
2. Quality definitely much better than, say, Shutterfly

Cons:
1. Production and shipping time seem longer than other companies I've used
2. Prints always arrive later than the estimated arrival date
3. Their site isn't the most user friendly.
4. BIGGEST CON: I've given Mpix 3 chances because of the quality for the price, but their packaging is awful. 2 out of the 3 times I've ordered from them, I've received photos that were bent. I would consider using them again only for small 4x6 prints for my own use. I will not use them again for larger prints or for professional prints that I provide clients.

Thumbnail of user ninaf105
1 review
0 helpful votes
May 14th, 2022

I ordered my son's high school graduation open house invites with mpix. I previously ordered his Senior photos from mpix at the recommendation of the photographer. They cropped my son's head off if one of photos on the invite, which is not how it appeared when ordered obviously. The best they could do was to offer me 60% off of me placing another order. Seriously?! Will never use or recommend!

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Value
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Thumbnail of user phigatore
1 review
0 helpful votes
August 1st, 2023

It is required that Mpix must save your credit card information before you can place an order. It does not seem necessary and why would I want them to save all of this information. I'll try someplace else.

Service
Thumbnail of user markb5143
1 review
0 helpful votes
July 28th, 2023

I've placed several orders for giclée prints, matted & framed and with glass. The quality is excellent, the price is reasonable & every order has been extremely well packed.

Thumbnail of user kims2035
1 review
1 helpful vote
June 17th, 2022
Verified purchase

This is my first review ever. I had to give 5 stars to Mpix for their superior quality. The picture quality was first rate and the instructions and details to arranging photos was surprisingly easy. I recommend this to everyone I know.

Thumbnail of user rjs59715
1 review
0 helpful votes
July 17th, 2023

I sent two rolls of 35mm in to be processed, one Portra and the other an Ilford C41 B&W, both shot with different cameras that I know were good. I was attracted to a lower price than I paid locally. The Portra scans were strange because some images had red or green lines through them. The Ilford came out all upside down, and in sepia: when I asked Mpix they first said they don't do B&W, then I explained c41, they said film was old. I'm a bit skeptical of the quality as a consequence. Fortunately the films didn't actually have any thing important.

Thumbnail of user nancyr1433
1 review
0 helpful votes
November 6th, 2021

My prints were printed and shipped within 24 hours of ordering and arrived two days after shipping. I was very impressed by how well-packaged everything was - it is obvious that a lot of care goes into the packaging to ensure that your prints arrive undamaged (all prints arrived in perfect condition, sent flat on cardboard backing and organized by print size, with the prints inside plastic sleeves, and packaged in a way to keep the prints from becoming mobile and getting damaged). I ordered a variety of print sizes, some quite large for wall display, and they all look fantastic. Very impressed with this company all-around. I will be ordering from them again in the near future.

Products used:
photo prints

Service
Value
Shipping
Quality
Thumbnail of user heatherh57
9 reviews
13 helpful votes
September 8th, 2022
Verified purchase

We placed an order confidently, based on positive reviews. However, our enlargements arrived: cropped too large (requiring us to crop further), poor quality, and with parts of image cut off, despite our care with preview image/proof. We made sure all images were within the gray border, etc.
Mpix customer service was uncaring and made it a hassle. We sent pictures to mpix of the issues but were instructed to mail photos back and only offered a partial refund. Forget it! Lesson learned.
See photos. The two seemingly same photos are provided to show the one with proper image and the one from mpix with a chin cut off. Also posting poor quality (our images were high res) enlargements of a wedding party/groomsmen, and 2 photos with edges sticking out beyond the glass of frames (requiring us to trim them).

Thumbnail of user stephanies2964
2 reviews
1 helpful vote
January 3rd, 2023

They shipped the pictures out quickly, and the photo paper is excellent quality, but most of the pictures I ordered are of no use. They are dance pictures of my daughter, and they cropped her head, hands, and feet out of several of the prints even though none of the images were uploaded and ordered that way. What good is a picture of a dancer if their feet aren't in it, or their hand is clipped out of it? There were other poor quality issues in addition to this. The issues were not resolved nor made right, and it was nothing short of a big waste of my time even bothering.

Thumbnail of user lc426
1 review
0 helpful votes
June 12th, 2022
Verified purchase

I very rarely if ever write a review on a product but I feel so emphatically taken advantage of with this product. The photo book I made was of such poor quality that it's an embarrassment (as I gave it as a gift) it cost me $70.00 and honestly it looks like it maybe cost $10 at the most. The quality of the paper, the print quality of the photos and the resolution is some of the worst I've seen. I have made many books in the past of trips to various countries and they have always been so spectacular (my publisher was the company that has since gone out of business) but it was such a treat to receive their finished product
These books are GARBAGE!' I can't say it emphatically enough. A total rip off and I'm shocked they are a business. When I complained they just ignored me. DO NOT ORDER from here. I spent over $140 for two paper 10x10 small books

Tip for consumers:
NEVER NEVER use this company

Products used:
It was horrible

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Value
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Thumbnail of user andreag378
2 reviews
3 helpful votes
June 9th, 2020

My review is based just on the product I ordered. Not on the company. They were wonderful, receptive customer service is amazing. With that said, I ordered a piece called a stand out. It's quite expensive but the quality is poor. The board bows and does not sit flush against the wall. And the picture started peeling from the board within a couple of days. Definitely not worth the money and really disappointed.

Thumbnail of user andreab1566
1 review
2 helpful votes
December 21st, 2022
Verified purchase

After using Shutterfly forever, about two years ago I switched to using mpix due to the quality of products on their site. I've never had an issue with a product or delivery, until this month, when UPS totally screwed up delivery of my treasured Christmas gifts. To summarize a long story -- due to my chronically ill child being hospitalized, I wasn't able to work on the delivery issue right away. I then only had one week left before Christmas. I contacted mpix customer service and explained I never got the order, and could they help me? I fully expected that the answer would be "sorry, no." But to my surprise, they re-made my entire order and re-shipped it with expedited delivery so that I would have the items before Christmas! I was so blown away by their kindness and professionalism, and willingness to go above and beyond to ensure that I was happy. I didn't think there was even a 1% chance that a company these days would even care that this happened... to my shock, mpix really did care. On top of that, their products are gorgeous and so worth every penny! I fully recommend giving them a shot.

Products used:
Gallery wraps, holiday photo ornaments

Service
Value
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Thumbnail of user christinam51
3 reviews
10 helpful votes
December 12th, 2020

I don't understand how anyone could give this site anything less than 5 stars; the quality of my prints were astounding, and their customer service was even better. There was a mistake in my order (from MY end - I blame mom brain) and they were quick, professional, and most importantly KIND while helping me resolve the issue. Can not recommend this site enough!

Thumbnail of user michellen189
1 review
1 helpful vote
August 25th, 2019

I messed up my order very badly and I used the Live chat and talked with someone there. They not only were patient in walking me through the steps to fix my photos but they also went to my cart, cropped all 40 of my photos for me and had them shipped back out for free! Just amazing and I will only use Mpix for all my future orders. Thank you Tim! A+

Thumbnail of user lauried154
1 review
5 helpful votes
July 5th, 2020

I ordered over 200 pictures for my son's graduation from Mpix, based on a photographer's' recommendation. However, the quality of the wallets I received was very disappointing. Their photo paper is super thin, even thinner than a regular photo you would get at any other retailer for photos. It is wobbly in your hand when you move it! I am embarrassed to hand these out, honestly, but due to the timeline of our events, I am stuck with them. They are nothing like other senior pictures I received from friends. The website showed them stacked thick, and I feel it was not accurately represented. Also, the printing on them is quite small and very hard to even notice, and I made it as big & bold as it allowed. I am disappointed I decided to try a new company for such an important event to us, and assumed paying more than competitors would generally warrant higher quality.

Thumbnail of user ashleya323
2 reviews
3 helpful votes
April 1st, 2020

Mpix did a great job with my photos. Three 8x11 printed perfectly and sent in a timely fashion. Prices were fantastic as well.

Thumbnail of user vidaa24
1 review
0 helpful votes
July 8th, 2023

They are extremely improfessional, Costco does better job
Their pictures are blurry BAD coloring and they just print and send. They do NOT fix the coloring and blurriness or the size that you need, etc. After sending me horrible pictures that I can not use they offered a lower price so I had to pay again, and sent me the same $#*! as before. WOULD NOT WORK WITH THEM AGAIN. They also have attitudes too unbelievable

Tip for consumers:
very disappointed

Products used:
pictures print

Service
Value
Shipping
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Quality

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From the business

Create and order professional quality photo prints, customize cards and stationery, shop personalized photo gifts, custom wall art, and more online at Mpix.com.

Company Representative

Thumbnail of user matts87
Matt S.
Typically does not respond to reviews

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2.9
116 reviews
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