• MovingHelp

MovingHelp

Overview

MovingHelp has a rating of 1.48 stars from 387 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovingHelp most frequently mention customer service, phone number, and credit card problems. MovingHelp ranks 223rd among Moving Service sites.

  • Service
    103
  • Value
    99
  • Shipping
    54
  • Returns
    59
  • Quality
    90

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
2
Neutral
0
Negative
16
151
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is stupid and can't do anything to help you.
  • I attempted to request a refund BUT... movinghelp.com has no listed phone number.
How would you rate MovingHelp?
Top Positive Review

“Moving Champion”

eileen d.
10/26/23

Great company. Arrived early and kept in touch via texts. We had them here for a small job. It did not take long and they were very pleasant.

Top Critical Review

“Divine Transition”

Diane D.
9/19/23

Don't use this moving company, Divine Transition. They literally threw my merchandise in my storage unit breaking a table and lamp. I also overpaid them $80.00. I paid both movers $120.00 each and bought them dinner. I was also told to pay cash after the initial pay code amount of $165.95 I sent a text immediately after they left and they asked if I had cash app to deposit them I've heard nothing since. They can't be located and they should be banned immediately. Thank you for your time. Diane

Reviews (387)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72) phone number (25) credit card (18) payment code (9) service provider (12)
Thumbnail of user dianed1970
1 review
0 helpful votes
September 19th, 2023

Don't use this moving company, Divine Transition.
They literally threw my merchandise in my storage unit breaking a table and lamp.
I also overpaid them $80.00.
I paid both movers $120.00 each and bought them dinner.
I was also told to pay cash after the initial pay code amount of $165.95
I sent a text immediately after they left and they asked if I had cash app to deposit them I've heard nothing since. They can't be located and they should be banned immediately. Thank you for your time.
Diane

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Thumbnail of user adrianas256
1 review
0 helpful votes
January 29th, 2024

I have been renting from Uhaul for the past 5 years. Wanted to register for MovingHelp but was declined.

Uhaul Answer: Thank you for inquiring about your standing in the Moving Help MarketPlace. Upon review of your account, it is our decision that your company does not fit our business model and is not a mutually beneficial business relationship.

Uhaul: Does your business have its own truck?
Me: No, we don't own a truck. We have renting trucks from Uhaul Barlow for the past 5 years.
Uhaul: There are photos of trucks being used on your website that are not U-Haul trucks.
Me: That is just a photo, it can be removed. We don't own a truck, we rent trucks from Uhaul.

Nicole LoPresti - Moving Helper Support: Never responded back.

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Thumbnail of user eileend43
3 reviews
14 helpful votes
October 26th, 2023

Great company. Arrived early and kept in touch via texts. We had them here for a small job. It did not take long and they were very pleasant.

Thumbnail of user karinh112
1 review
2 helpful votes
April 20th, 2022

How convenient for moving help.com to place the blame on the movers. Moving help.com should be ashamed of themselves. They take advantage, collect the money and if anything goes wrong, they do nothing to help. Deceitful in their practices. Not only was I charged for time and services not utilized, but damages and missing boxes. Don't use these people! All they'll tell you is sorry for the inconvenience.

Tip for consumers:
Do not use this venue, they will do nothing to help you retrieve monetary damages.

Products used:
They packed my trailer for cross country move damaged my property by the way it was packed, charged for 4 hours when only 2.5 hours worked. Dishonest and deceitful practices. Missing 2 boxes at final destination.

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Thumbnail of user lumatmprimwj
1 review
0 helpful votes
May 5th, 2023

Called uhaul who then moved me over to these people, mentioned it'd be a 120$ move and credited my account 750$, then they go on saying that they'd fully refund me if anything was to come up, did so and they still owe me an extra 100$. Never even used their truck or services and then completely tried to screw me over any way they could, 0/10 avoid this company at all costs.

Thumbnail of user freshnclean.cc
1 review
0 helpful votes
October 7th, 2023

THE BUSINESS ITSELF ACTS LIKE THEY ARE GOING OUT OF BUSINESS, THEY DONT FOLLOW UP AND I DONT BELIEVE THAT THEY ARE LOCATED IN AMERICA, JUST ANOTHER BUNCH OF PEOPLE WHO WANT SOMETHING FOR NOTHING.THEY ARE VERY HARD TO HAVE A CONVERSATION WITH. IF YOU WANT BETTER SERVICE WITH NO LANGUAGE BARRIER THEN TRY AN AMERICAN COMPANY WHERE THERE ARE LAWS TO REGULATE CERTAIN BUSINESS PRACTICES AND AVENUES TO RECOURSE IN CASE SOMETHING EXPENSIVE REALLY GETS DAMAGED

Tip for consumers:
YES, DONT USE MOVING HELPER

Products used:
MOVING HELPERS

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Thumbnail of user lpjohnson
1 review
0 helpful votes
August 24th, 2023

U-haul set up a moving company to transport U boxes from distribution centers to home destination. We tried to contact the Moving Company numerous times through calls and emails. The day of service they were a NO SHOW. We got stuck paying almost $150 more to different supplier to get Uboxes moved. Uhaul will not take responsibility for cost increase due to fine print in contract. Check reviews on your service provider so that you are not holding the bag. Do not let UHaul pick a no show for you.

Thumbnail of user bogunovic0575
1 review
1 helpful vote
June 1st, 2023

I called and texted this moving company "Top Dog Movers" multiple times before the day they were scheduled to help. I contacted Movinghelp.com regarding my concern and they sent me a text message stating "Elite Movers" were confirmed to assist with our move. This was not the moving company I reserved. Both moving companies have the same contact number. The movers did not show up the day of our move. Disgusted and upset. Will never go through Movinghelp.com.

Thumbnail of user alexanderblake054
1 review
1 helpful vote
May 1st, 2023

I should have read these reviews before hiring Ambitions Finest Movers from Gloucester NJ to move my belongings. One of the movers was stoned out of his mind and wandering around picking up and dropping boxes. They tried to move our $1400 couch by ramming it through our front door without any thought or logic. By the time I walked over to check on them the front door was damaged beyond repair and the couch was on the ground. Many boxes were dropped with no worry from the movers, then they flipped our wooden dresser on its tops and slid it into the U-Haul scratching every part. Utilized no real space in the truck and then we told them they could leave and we would finish up. Complained to the owner who told me I was a liar and took no responsibility. Called me immature when I left an honest review. Don't use MovingHelp - it's a bogus scam. Now I am out hundreds of dollars because of careless employees with no experience and an owner who just wants to make money without any real work.

Thumbnail of user pdheffron
3 reviews
1 helpful vote
May 18th, 2023
Verified purchase

After I specifically confirmed my booking and location 2 months prior, on less than 1 week's notice the mover cancelled on me. (Movers Georges)
Trying to get help from movinghelp.com was useless - only chat and email and they just follow the scripts. No clue on how their site even works.

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Thumbnail of user ruthanneh7
1 review
0 helpful votes
June 3rd, 2023

This moving service was absolutely excellent! I booked through U-Haul, and it was so extremely easy. The guys were running a little bit behind, but they let me know right away and it didn't hurt the move at all! They moved my roommate and myself out of our apartment, carried her stuff to her new location and put my stuff in my separate location! They were so helpful, so strong and amazing I would strongly recommend this moving service.

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Thumbnail of user scottb2997
1 review
2 helpful votes
March 14th, 2023
Verified purchase

Used MovingHelp to hire two movers for two hours. The mover sent one person and they were 2 hours late. The mover told me they would issue a credit for half of the moving charge but never did. I disputed half the charge with my credit card company and MovingHelp refused the dispute. MovingHelp's response was that it wasn't their issue even though my payment went directly to MovingHelp. They appear to be a money laundering scheme for small disreputable movers and told me to sue the the moving vendor they matched me up with. Complete scam!

Tip for consumers:
Do not provide the pay code to the mover no matter what they tell you unless you are 100% satisfied.

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Thumbnail of user trevorallensouthall
1 review
0 helpful votes
May 3rd, 2023

I reserved and paid for moving help several weeks before my move. On the day of the move, no one showed up. When I called the contact number, they said they were busy and hung up on me.

Because I was unable to move from my apartment on my move out date, I was charged hundreds of dollars for violating my lease.

Don't use this company. They don't actually screen the movers you hire.

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Thumbnail of user larrym1386
1 review
1 helpful vote
May 9th, 2022
Verified purchase

After the completion of the move, we noticed several valuables missing from bedroom dresser drawers. This was reported to the police and a case number has been established. I hired Less Stress Moving and Cleaning company. The owners, John Harbison and Karen Petty, showed little or no concern about the incident as they did not answer the phone or respond to calls or texts. There must be a better source for moving help!

Tip for consumers:
Monitor the moving helpers carefully and protect your valuables!

Products used:
Moving Labor

Service
Value
Thumbnail of user michaelc7311
1 review
2 helpful votes
September 10th, 2022
Verified purchase

I hired two movers to help me in Reno, Nevada. They came over on short notice, which I appreciated. I had been under ongoing stress with this move, and they proceeded to steal from me right and left. They stole a camera, lenses, a savings coin bank, jewelry, medical equipment, and a lot of things that were in the boxes and duffle bags they stole from me in the process. I am worried about filing a police report because those creeps know where I live. The losses amount to $6,000.

Thumbnail of user thomasg1145
1 review
1 helpful vote
May 11th, 2021
Verified purchase

Long story short, stay away from MovingHelp. Once you pay them there is no recourse for damage! Made the mistake of trusting them and when we unpacked at our destination, lots of damaged furniture. Tried to file a complaint and complete waste of time. Also, you won't be able to speak with anyone either. You can open a dialogue box and then they tell you to work with the packing crew, who have no interest in fixing their mistakes once they've been paid.

Thumbnail of user daniellen169
1 review
2 helpful votes
September 22nd, 2021

Really horrible company. I paid for 2 movers and only 1 showed up so I ended up helping to move everything myself. I even paid them extra for flights of stairs (that I carried my couch, tv, boxes up...) and tipped the one mover well because I assume the lack of organization and terrible service was not his fault. Malicke Cole should be ashamed as he has never answered a single phone call or email - do not use this awful company it's such a scam.

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Thumbnail of user rodolfoc91
1 review
0 helpful votes
September 16th, 2023
Verified purchase

I use this service recently moving fro A to B site my suitcase with personal info missing when we unload the truck in B place tha last person toke the suitcase was the moving helper in point A, so I report to police and report stolen identity's that is so bad

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Thumbnail of user madhur23
1 review
2 helpful votes
April 23rd, 2021

I paid money for service but provider did not show up the whole day but was in touch over messages and then suddenly disappeared. Movinghelp website updates status of my order is completed. I was shocked and wrote 20 emails to movinghelp customer support and they create resolution ticket foe our satisfaction and after 14 days they will send you email saying they can't help by pointing out agreement point no 9. It says they can't help. What a hitech cheating. Be ware Sony loose your hard faught money!

Thumbnail of user brandiw141
1 review
0 helpful votes
April 4th, 2022

I paid for a company called Ready Movers to move my things and one of the movers hurt his hand and was bleeding and I had no idea at first. He never washed his hands and continued to move my things. When I got to my destination I noticed there was blood dripped all over my belongings. It was disgusting and a safety hazard. On top of that the movers illegally charged me extra money for the move. I called Uhaul and they hung up the phone on me because they know they are responsible. Do not go with this company.

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Thumbnail of user kenw556
1 review
1 helpful vote
September 18th, 2022
Verified purchase

1) Broke stuff including a bed frame and huge glass print/photo.
2) Would not listen, I was moving 1 mile away, we could have made 2 trips... but they kept unloading and reloading the truck to try and get everything in one trip. Ultimately 1.5 rooms of stuff was not moved and I had to do by myself when everyone left.
3) The owner kept calling and uprating me.
4) A month. Later I get something asking for a review... so I tell them what happened to basically be called a liar and asked why I waited a month. Uh... that's when their email asking for a review came. But the owner was rude and kept insinuating I was lying. I didn't even want anything from them... but still had to deal with this POS. I am not adding any photos as it is a waste of my time... there are 352 other reviews here stating the same crappy service.

Tip for consumers:
Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company!

Products used:
I hired moving services... was uprated, everything was not moved. They broke stuff.

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Thumbnail of user lorenzd7
1 review
0 helpful votes
August 26th, 2021
Verified purchase

Movers contacted us 2 hours before the scheduled time and said they can't make it (some funny excuse that all cars of the three movers broke down), leaving us high and dry without help. Had to find local help at home depot as we had to move that day. MovingHelp had no intension to help us and just stated that they are not responsible for the movers. Now, almost two months later we still didn't get our money back. STAY AWAY.

Tip for consumers:
Stay away, they will let you down

Products used:
Moving help

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Thumbnail of user leem834
1 review
1 helpful vote
February 7th, 2023

I prepaid for 2 men for 2 hours. Only one man showed up, he said the other was on the way. He insisted on starting so we did. He refused to load the trailer the way i wanted, and i had to help carry things. I am a senior disabled veteran, thats why i hired help. We finished the job and the second guy never showed up. Tried calling uhaul, but there was a one hour wait. When i finally did reach them, they refused to refund half the money. DO NOT USE THEM

Thumbnail of user tammyc829
2 reviews
0 helpful votes
July 18th, 2022

Very friendly and understanding move with a giant breed pup. My pup wanted to stay in a box and lay down whenever they put a box together she'd climb in.we would have to take her out. Thats why it was a fun move they made it easy for her to be less stress. They packaged all the items with care. Sorry i dont have pictures of this those would make anyone smile. Thank you.

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Thumbnail of user mc1192
2 reviews
1 helpful vote
July 2nd, 2022

Worked 2 of the 4 hours that I paid for, were sloppy, left trash, dragged mud thru the entire house. Huge gouges put in my table as they tried to force it thru a doorway, then claimed the other folks who packed my items did it.

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From the business

Find affordable local movers near you to help load and unload your truck! Need help moving furniture or appliances? Moving Help? Has your back!

Company Representative

Thumbnail of user adamg812
Adam G.
Typically does not respond to reviews

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1.5
387 reviews
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