• MovieTickets.com

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Overview

MovieTickets.com has a rating of 1.16 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovieTickets.com most frequently mention customer service, gift card, and convenience fee problems. MovieTickets.com ranks 358th among Movie sites.

  • Service
    10
  • Value
    10
  • Shipping
    5
  • Returns
    7
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Worst gift card and website I have ever come across.
  • After emailing customer service back and forth 3 times, they refused to give me a refund for $30.
How would you rate MovieTickets.com?
Top Positive Review

“YES YOU CAN REACH THE WEBSITE AND USE THE GIFT CARDS”

Joan R.
1/6/20

Oddly enough, the website printed on the back of the gift cards gives a "404" error, but when I simply typed "movietickets.com" it worked like a charm. We selected our theatre, selected our tickets, and printed out the confirmation number. No problem at all. Yes, there are some added fees, but the total didn't seem too much higher than purchasing at the theater.

Top Critical Review

“It's a scam!”

Shawnte B.
5/29/23

So I purchased 4 of these gift cards from Sams club. It's a scam. Do not purchase! I went on the site, followed directions and it gives me an error message "This card is no longer valid" on all four cards. I've reached out to Sams and they won't help me because it's a 3rd party vendor, I wish I would have read these reviews prior to my purchase, If Sam's club can't honor my refund, then why are they even selling them!

Reviews (165)

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Timeframe

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Reviews that mention popular keywords

gift card (82) customer service (53) credit card (18) movie tickets (25) purchase tickets (17)
Thumbnail of user shawntebell79
1 review
0 helpful votes
May 29th, 2023

So I purchased 4 of these gift cards from Sams club. It's a scam. Do not purchase! I went on the site, followed directions and it gives me an error message "This card is no longer valid" on all four cards. I've reached out to Sams and they won't help me because it's a 3rd party vendor, I wish I would have read these reviews prior to my purchase, If Sam's club can't honor my refund, then why are they even selling them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cameronschultz56
1 review
0 helpful votes
August 10th, 2023

I read several reviews, most all were negative. I found one that was positive, so I tried paying for my movie tickets with the movietickets.com gift card. The website said my card number was invalid. There goes $50 down the drain!

Thumbnail of user williamd554
1 review
16 helpful votes
April 21st, 2019

I received gift cards for Christmas for my kids, every time I tell them to pick a movie so we can go I end up paying because the website is not available to set up account, how convenient. It's April now and I have tried several times. You can't use them at the register so I see this whole experience as a rip off! All the way around, can't use the two $25 tickets and end up paying when was expecting too. RIP OFF! To top it off you have to rate at least one star and they don't even rate that!

Thumbnail of user aprils273
1 review
17 helpful votes
May 14th, 2019

This business is straight up fraud. They steal your money and you get nothing. You can't get anyone to answer the phone as it's a recording and then the recording asks you to message their customer service department. It's criminal what's going on. Straight up fraud. I am contacting my state attorney generals office. I'm out $50 bucks don't you be. Be smart, don't give a dime to the slime of a business.

Thumbnail of user jordanh136
1 review
18 helpful votes
May 14th, 2019

I'm having the same issues as everyone else with movietickets.com gift cards.
Here is the real issue, they were bought by fandango in 2017, and have pushed their tickets purchasing over to fandango. Movietickets.com is nothing more than a landing page that redirects to fandango. The problem is that fandango does not honor these gift cards when they absolutely should. Bombard fandango with support emails until they fix it.

Thumbnail of user sheenad13
1 review
20 helpful votes
July 21st, 2019

I bought a gift card multi-pack at my favorite big warehouse retailer. Went to use one today and discovered the cards have no PIN and therefore do not work on the Fandango site to buy tickets and there appears to be no other way to redeem them... epic rip off! Found no help searching online resources that might offer resolution. Its like this issue is top secret. To add insult to injury, the Fandango "help" link is so incredibly backed up (no surprise), I gave up after waiting 43 minutes for live chat assistance. Yep, I was that determined to resolve... however, "chat help" was a no show. NOT A FAN. Never "donating" my $ by default for these again.

Thumbnail of user gregj118
1 review
18 helpful votes
June 16th, 2018

Customer service is at least polite but this is unacceptable service for their standard procedures. Their website is down for the theater I want so I cant purchase a movie ticket with my gift card. I have to go in person and pay at the window with cash or credit card. Wtf is the point of the gift cards if I cant use them at the place I want? Im very disappointed they dont have a work around when these issues pop up.

Thumbnail of user bobbyf28
1 review
11 helpful votes
January 21st, 2019

Do not buy a gift card for anyone from movietickets.com. The recipient has to pay a surcharge! "Hey girl, here's a gift I got for you and surprise, you have to pay some!" How stupid is that? I mean, it's gifting 101. And no where on the card does it say you will be charged a surcharge. And guess what? Redeeming it online is the only way to redeem. No way out of the surcharge. So sketchy!

Thumbnail of user shavonl2
1 review
5 helpful votes
May 2nd, 2019

Movietickets.com gave a disclaimer online that stated before buying my ticket that I could make changes to my order so long as the movie had not played yet. Now I get an email back saying no changes to my order can be made and purchase I made was final.
I tried calling their 1 *******457 number and all it does is give me a recording saying to email them my concern. There is no human connection. This company is a scam.
Please don't support this fraudulent company people
Save your selves from the trouble it puts people through over movie tickets

Thumbnail of user janissag
1 review
14 helpful votes
May 24th, 2019

Unfortunately they haven't answered my email so I took the ride and the right time in the right seats but for some reason it's switch to the day I'm making it so I have no choice but to email support I wish time they don't answer so yes you're getting one if I could give them nothing I would they took $23.96 dog won't say again condemned again to change a day next time I'm going with the time I am going with the the Fandago at least answer the phone

Thumbnail of user starrg7
1 review
0 helpful votes
January 1st, 2019

Transaction unsuccessful. They put a lock on my account and customer service said they can't unlock it over the phone!? Do not purchase these gift cards I wish I read the reviews first!

Thumbnail of user reneeb171
1 review
5 helpful votes
February 23rd, 2019

I spent over an hour trying to log on and redeem my card. I swear they have made it difficult if not impossible to redeem a gift card. At least I wasn't able to enter a credit card like so many others and get ripped off even more. This place should be shut down.

Thumbnail of user clarad24
2 reviews
10 helpful votes
February 9th, 2019

They add on a fee and ask you for a credit card to cover the extra but when you do the gift card fails and they charage you the full amount. Called customer service and they laughed at me called me a liar and hung up on me. They won't refund you the extra charges. I have sent a complaint to consumer affairs, thy have so many from this company. Do not buy from them. Third party scam artists,

Thumbnail of user mikew571
1 review
10 helpful votes
March 19th, 2019

As a family with young kids, we made a mistake in a movie selection using a gift card and immediately called MovieTickets to get their help. The rep so was rude and not helpful in the least. She hung up on us. All FANDANGO for us going forward. Stay clear of movietickets.com!

Thumbnail of user tracyt112
2 reviews
16 helpful votes
February 12th, 2019

I received 4 $25 gift certificates for Christmas and have not been able to use them. Either the seats won't load to choose or it times out. Called customer service and the woman I spoke with was probably the rudest customer service rep I've ever spoken to. Still sitting here holding $100 in unusable gift cards...

Thumbnail of user chuckb114
1 review
1 helpful vote
May 3rd, 2019

If you plan on buying a ticket from these people dont, they cant manage there servers long enough to complete a purchase a continues error message has been showing for the last 24 hours only went here because my mom bought be these gift cards from sams club, well $#*! sams club for selling these and $#*! movie tickets.com

Thumbnail of user kimm556
1 review
8 helpful votes
January 1st, 2019

Times out before a person can get their credit card in. It's not obvious how to redeem your movietickets cards so you end up charging it to your credit card and never use the stupid gift cards. Total rip off. Terrible!

Thumbnail of user tonyb360
1 review
9 helpful votes
March 23rd, 2019

This has to be the worst gift card that someone has ever given me. There are so many steps just to buy a movie ticket by the time you get through all the steps the seat is not available. It's very cumbersome to use discount codes is very cumbersome to use your stubs card this is just a very frustrating deal is very cumbersome to use this form of payment with another form of payment I am so unhappy with this.

Thumbnail of user barbaras976
1 review
12 helpful votes
December 14th, 2019

Buying movietickets.com gift cards are a scam. You can NOT redeem them. There is no way to dispute, redeem or anything. If you buy one for someone they will be extremely disappointed because they will never get to use them.

Thumbnail of user rachelm298
1 review
0 helpful votes
November 3rd, 2018

I called to lookup a gift card number I used previously and had the confirmation number, tracking number, tickets and everything. The lady I spoke with was very rude and kept cutting me off. She kept telling me I was wrong and even proceeded to tell me I must have gone to the movie 2 years ago when I went a couple months ago. When I told her to lookup the release date of the movie she magically found my gift card number and ended the phone call very rude.

Thumbnail of user rajaam1
1 review
3 helpful votes
June 9th, 2019

It is the worst gift card I've ever bought... you call their 800 you will have an automated message telling you to email no phone calls and they don't even bother to mention the email address
They over charge the prices of the tickets so it is cheaper to buy it from the theatre
Will never use this stupid gift card what so ever

Thumbnail of user corrinac2
1 review
1 helpful vote
January 20th, 2019

THIS WEBSITE IS TOTAL GARBAGE! There should really be 0 stars out of 5. The password requirements alone make you want to throw your computer through the $#*!ing wall. Hate the site. I will never waste my time EVER using.
If you didn't see it before, programmers of website - your work is garbage.

Thumbnail of user everyonee1
1 review
0 helpful votes
November 16th, 2018

Incredibly painful web site - one where cloudfare canceled my transaction several times saying I was "BLOCKED" as malicious. Had to recreate the order more than once; losing prime seats in the process, then - after purchasing find out I'm stuck with tickets my wife doesn't want. No Refund or Exchange option - Greed Level 100. DO NOT OFFER THESE GIFT CARDS TO ANYONE YOU CARE ABOUT - only to those you want to annoy and create an uncomfortable future with.

Thumbnail of user jasons690
1 review
0 helpful votes
May 13th, 2019

I think everyone on this site said it better than me. Run! Don't get nothing from movie tickets.com. EVER!

Thumbnail of user pault394
3 reviews
3 helpful votes
September 22nd, 2019

So the people who claim you cant redeem these are incorrect. Its fairly easy but anyone giving this prepaid "discount" a positive review apparently can not do basic math. Sam's Club also should be called out on this as well. If you pay $40 to Sam's you get $50 credit for movietickets.com then you go to the website to redeem. The tickets are typically a little higher priced than at the theater BUT then they tack on a "convenience fee" of $1.70 per ticket. Sooo 8 tickets purchased at the theater for a $6.25 afternoon matinee at the box office was exactly $50 BUT going through the scam prepaid discount deal it winds up being $65.84! What a serious waste of time and money. There should be a class action lawsuit agaist such dishonest practices.

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