• MovieStarPlanet

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Overview

MovieStarPlanet has a rating of 2.72 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovieStarPlanet most frequently mention customer service, and credit card problems. MovieStarPlanet ranks 3rd among Virtual World sites.

  • Service
    12
  • Value
    11
  • Shipping
    10
  • Returns
    11
  • Quality
    12
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service and no other way of contact other than email.
How would you rate MovieStarPlanet?
Top Positive Review

“ITS GOOD”

Lana H.
9/12/23

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

Top Critical Review

“Ugly game with horrible community”

msp l.
4/16/22

- Poor avatar designs - Crap features - Laggy - Buggy - Scamming - Bullying - Poor items ( the ui is so ugly) - BAD customer service - Rubvbish moderation

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11)
Thumbnail of user mspl
1 review
2 helpful votes
April 16th, 2022

- Poor avatar designs
- Crap features
- Laggy
- Buggy
- Scamming
- Bullying
- Poor items ( the ui is so ugly)
- BAD customer service
- Rubvbish moderation

Service
Value
Shipping
Returns
Quality
Thumbnail of user averyl27
1 review
3 helpful votes
April 10th, 2020

I love this game, but I paid for a VIP code which cost $60 (I'm not made of money so this was a LOT!) and it hasn't come. Thanks, MSP...

Thumbnail of user lanah136
1 review
0 helpful votes
September 12th, 2023

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

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Value
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Thumbnail of user hannaa39
1 review
7 helpful votes
April 18th, 2021

This game is run by scamming liars who have no respect for the people who play their game, their security is $#*! and they will not return $800 worth of stolen merchandise even if it was taken due to their lack of security. I didn't give my password away but guess what! There are tools that let people steal your hard earned items ofc because msp after 11 almost 12 years has $#*! security

Tip for consumers:
dont

Products used:
year star vip

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahd148
1 review
5 helpful votes
February 10th, 2021

I've been playing MSP for 6 years and they locked my account permanently for no reason. Waste of money.

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Value
Quality
Thumbnail of user jaakkop
1 review
0 helpful votes
July 31st, 2022

Minut raiskattiin pelissä. Olen todella loukkaantunut ja en tiedä voinko enää edes avata tietokonettani. Minut pahoinpideltiin ja e-raiskattiin.

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Value
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Thumbnail of user kyliew113
1 review
0 helpful votes
April 11th, 2023

I love this game so addictive but I had to dalete it due to being sexually abused disgusting behaviour

Tip for consumers:
Age safety

Service
Value
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Thumbnail of user ruthe131
3 reviews
10 helpful votes
April 15th, 2020

I am so disgusted with the incompetent people at customer service with this game. I have written several times asking for information and they always send me a standardized response that does not help me at all. I'm fed up with them and fed up with writing to them.

My grand daughter is not allowed to play their games any longer. She isn't happy about it but I'm not going to keep spending money on the game for her and then she gets locked out and loses everything. I'm not happy about the content or their lack of security either.

Thumbnail of user rayseanl
1 review
5 helpful votes
December 19th, 2019

~Honest Review~
It doesn't ask for much information when you first create your account, so you need to be extremely careful with your password because if you forget it, it's pretty much lost forever unless you want to waste your valuable time with the HORRIBLE process to redeem it. My friend went through this struggle and I don't recommend it to anyone. I always keep my password safe and secret.
As well if u buy vip, HAVE COMMON SENSE.
Be extra careful with vip on how you act on the game because a report or flag on your aco$#*! could mean the removal of your account and no refund of your vip purchase. For example, don't swear around the filter or act inappropriately. It is a free online game open to all, so playing it you are accepting the potential that you will run into creeps and trust me, this game has its weirdos.
Don't let that deter you from the game though. It's fun if you don't take it too seriously and there's a lot of excitement to be had equally and without membership from meeting people to fun customization options.
What I opted to do is purchase a 1 week membership and buy all the vip things I wanted. Once my vip ended, I kept it that way. There are many ways to earn starcoins (the primary currency) aside from purchasing vip so don't fall for that money grab when you can just have a little more patience and save your money.

If you are between the ages of 6-12, I recommend you let you parents know you are playing it. It is for your safety.
If you are between the ages of 13-17, don't reveal your personal info! I know the urge is there, but no good can come from sharing your social media or contact info with strangers!
If you are 18+, you better be a parent or MSP staff member because it's against the guidelines to play this and be an adult otherwise! This game is made for children!

Otherwise, keeping your age a secret is probably the best option overall.
Why does the boy named "lookingforagf" need to know you are 11 years old? Truth is - they don't!

REMINDER: WRITE DOWN YOUR USER AND PASSWORD SO U DONT FORGET! YOU'LL THANK ME LATER!

Thumbnail of user cleetusj
1 review
0 helpful votes
January 27th, 2023

Worst waste of money anyone could ever spend. They censor random words yet still allow words like butthole, buttplay $#*!, etc. you can put all kinds of money into it and be the most positive person fighting bullying and racism and they'll rob everything you bought by banning you all bc you cursed yet wont even tell you why they banned you and robbed you of the things you purchased. They took it out of the browser bc it was flash, yet with the desktop version ITS STILL FLASH AND RUNS EVEN WORSE. The game lags like crazy and theyre gestapos. Go elsewhere this business is no good at all. Oh yea look on discord for cheaper stuff bc t(-.-t) msp

Tip for consumers:
DONT. RUN. SAVE YOURSELF FROM GETTING ROBBED AND CENSORED

Products used:
vip

Service
Value
Shipping
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Thumbnail of user wolfq
1 review
0 helpful votes
November 30th, 2021

Million complaints I have!
1. It would let me create an count
2. It is not a game for children anymore
3. It is only a chatting site
I can go on and on and on!

Tip for consumers:
I DON'T

Products used:
I DON'T

Thumbnail of user graciek8
1 review
3 helpful votes
October 5th, 2020

So I've been playing msp for years, and its honestly amazing! Yes, there is a problem with hackers, but as long as you don't tell anyone your password you should be fine! I would not recommend it to those under 1q as it is an online game, but anyone older should be completely fine! The game is catered to the tweens and teens who play the game, and they make it so that almost every bad word is censored. I would recommend it 100%

Thumbnail of user mandyz3
1 review
5 helpful votes
March 4th, 2019

MSP is really a nice game. Its just that the VIP prices are really high so most players can't get it. Also, I don't think people should be allowed to be online dating. Plus, there aren't that many options to earn starcoins that are efficient.

Thumbnail of user caitling50
1 review
5 helpful votes
October 24th, 2020

This game is atrocious. I invested almost £300 in this game, and they locked my account for no reason. When I emailed asking for them to unlock it or give a refund they refused. Its absolutely terrible. It's such a scam and I recommend you un install this game or just dont install it at all

Thumbnail of user carmenm443
1 review
0 helpful votes
August 22nd, 2021

Ive been playing this since I was 11 (Currently 19) and I just now got back into it because of cove and being bored. Not the point. The point is, whenever I get into a chat and someone gives away coins and I collect them, it adds to my balance and then 5 minutes later, they're taken away. What a scam. Also, why don't they update their systems? The game has had no real changes other than the clothes. Its exactly how I used to play it EIGHT YEARS AGO... kind of pathetic.

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Value
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Thumbnail of user dees599
1 review
3 helpful votes
August 6th, 2021

The reason I am giving this terrible review is because this game isn't fun anymore for multiple reasons. I first started playing this game in about 2015 and it was really fun and I would just make lots of friends and stuff like that. But then it turned out to be such a toxic game with people that were rude and only wanted to start drama and hack. The hacking with this game is ridiculous, the security system is TERRIBLE and the developers have just lost interest and have stopped caring about their players. Recently I decided I would revisit the game and NOBODY was playing I only have 1 friend online out of over 700. The game became boring and dead.

Thumbnail of user useru9
1 review
5 helpful votes
April 24th, 2017

Like all the other reviews that said they steal your money, it's fine if you don't buy VIP. But so far I didn't get bullied, and I've been playing for around a year. And don't give out any personal info and I think you'll be fine. It's not that bad...

Thumbnail of user lilithp
1 review
12 helpful votes
February 4th, 2017

Best game ever. It is such a good game. If you don`t want your account to get hacked don`t give out your password common sense. I have been playing msp for a whole year now and I have vip on 3 accounts. Msp doesn`t scam people

Thumbnail of user breed27
1 review
6 helpful votes
June 10th, 2020

I'll admit, i've been playing this game since 2013 and it's always been my favourite. It's fun, but the customer service is absolutely HORRIBLE. I've spent well over $150 on vip, and recently renewed my vip only to get permanently banned a few days later! I've contacted them plenty of times, but they just send an automated response and stop replying. The only thing i really do on there is make outfits and idly look through chat rooms, so i've got no clue why i got banned? None of what i do is against the rules? To put it simply, they used to have great customer service, but with the release of msp2 it's gone completely down hill.

Thumbnail of user maryh350
1 review
3 helpful votes
August 12th, 2017

There are some people asking for phone numbers, where you live, all sorts of personal information. It depends on who plays it. You could say No, or some kids could just spill their info. People complain on the money they spend and getting hacked afterwards. Again, it depends on who plays it. Some people may be smart and keep their money, or some people could spend their money but be extra careful with not sharing their passwords. Sometimes MSP is not a safe place, but if you play cautiously, it could end up being a very fun game.

Thumbnail of user marissam18
1 review
6 helpful votes
July 12th, 2016

I have read many negative reviews about people blaming Movie Star Planet for their accounts being compromised. I wrote a review back in 2016 when my sons account was hacked. Movie Star Planet resolved my issue. Please be aware that another kid offered him free VIP for a month. They asked for his password, then took over the account. All I had to do was email Movie Star Planet and let them know what occurred. They ask for the user name and the receipt where you paid for the month. After its verified, the person that stole your account is locked out and your account is recovered. Please understand that this can happen on any website these days if you give any of your personal information out. Parents need to know that the actions are all voluntary. You can offer free gifts from one user to another. Also give your earned money to other users and so forth. You have the option to block people and decide who is on your friends list. Once you give stuff away, there is no way to recover what is gifted. Therefore, parents should monitor their online use and speak to their children on the dos and donts. This website is great and my son still uses it to this day. Thanks for an awesome website Movie Star Planet!

Thumbnail of user christinah592
1 review
3 helpful votes
November 13th, 2020

The made unallowed and unauthorized money transfers from my account. And, they are impossible to contact. Really, really bad company. Most probably they have less money and instead steal directly from peoples account and do it until it does not work anymore - and then they will "vanish from earth"... I will make a police report.

Thumbnail of user jessicas1312
1 review
5 helpful votes
July 30th, 2020

I bought a star vip for one week and so did my friend. Then we noticed our coins kept randomly going down. We weren't buying ANYTHING. Customer service was contacted and we didn't get any help. Ridiculous. Never buy anything from this website, all they want is your money.

Thumbnail of user ninas169
1 review
3 helpful votes
November 2nd, 2020

I have been playing this game for years. As a child, my parents didn't let me play many chat games, but they let me play this one as it has a happy sweet cover. But don't be fooled. There are stalkers, hackers, predators, and much more. One such experience I had was I was followed in servers by a boy dressed as Sonic (yes, Sonic) asking me to have hedgehog babies with him. Also the V. I. P thing is ridiculous. It has many items that people envy but it costs a large amount of money. And if they remove it, guess what? No refunds. My friend also says that it lowered her little sister's self esteem, and made her feel like she had to be pretty and popular. There are some good parts, though. It promotes creativity, and there are good messages the NPCs send you, such as telling you to be kind, as well as actual positive people. I recommend checking your child's account daily so you know what they are doing. All in all not very safe, but is very fun. Sorry about the long review.

Tip for consumers:
Monitor your child's actions, and children, don't get tempted to do bad things on here.

Products used:
I have not used any products, but I have heard from a cousin that she bought V.I.P, got banned, and didn't get the money back.

Returns
Quality
Thumbnail of user christinag63
1 review
8 helpful votes
January 12th, 2018

If you love to play a game that is constantly hacked and a huge danger to your privacy and computer go for it! Unfortunately no older person in their right mind would do that. So they prey on younger children. My youngest was bothered by a girl and when my daughter finally got VIP the girl hacked her and stole the account. My father in law could do nothing and neither would customer service. Even after he sent them receipts as proof they wanted a video. Way to go hassling an old man for more proof, rip off!

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About the business

MoviestarPlanet - a social game for kids, teens & tweens. Play dress up, be creative with Artbooks & star in movies. Have fun in a safe online network. Fame, fortune & friends is yours!

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