• Charles & Colvard

Charles & Colvard

Overview

Charles & Colvard has a rating of 2.65 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 15th among Diamond sites.

  • Returns
    10

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Positive reviews (last 12 months): 0%
Positive
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Negative
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What reviewers want you to know

Positive highlights

  • With great customer service like that, why would you go anywhere else.

Critical highlights

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How would you rate Charles & Colvard?
Top Positive Review

“Better than A diamond”

Tam L.
1/7/20

Amazing product, super happy. Looks amazing. Don't waste and spend your money on a diamond when you don't need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC

Top Critical Review

“Diamonds keep falling out”

Dee G.
3/2/24

I purchased a beautiful rose gold band and it has been in their possession more than it has been in mine. The ring arrived missing diamonds & in the last 2 years I have had to return the ring 4 times. Recently it took only 30 days for 1 diamond to fall out & the only thing they are willing to do is keep it for 2 weeks put the diamonds in & send it back to me. I have called numerous times & it's the same process. I never asked for a refund I asked for the ring I purchased to be of good quality.

Reviews (192)

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customer service (29)
Thumbnail of user deeg237
1 review
1 helpful vote
March 2nd, 2024

I purchased a beautiful rose gold band and it has been in their possession more than it has been in mine. The ring arrived missing diamonds & in the last 2 years I have had to return the ring 4 times. Recently it took only 30 days for 1 diamond to fall out & the only thing they are willing to do is keep it for 2 weeks put the diamonds in & send it back to me. I have called numerous times & it's the same process. I never asked for a refund I asked for the ring I purchased to be of good quality.

Thumbnail of user wonderh
1 review
45 helpful votes
September 28th, 2016

I am contacting their customer service before buying a ring from them. Here is the conversation below. I don't mind if they are only providing 1 year warranty but don't fool your customers by a wording game.

Thumbnail of user kn238
1 review
0 helpful votes
March 11th, 2024

As this price point, you'd think at very least this jeweler would have nailed customer service. Nope. I have literally seen more concern over a $7.00 purchase off EBay that shipped from actual China. Rest assured though, your order will take just as long while you beg for information about shipment. I bought a "clearance" bridal set ring on a Sunday for $1,200, available in just two sizes. Website said it would ship in 3-5 days. No shipping notice on Friday, so then begins the challenge of trying to actually reach someone. I could not reach a person by phone at any hour or day. I cancelled via email due to delay and received a reply that it would be sent to the cancellation department and I'd receive notice of the refund processing. It' has been over 10 business days since and my refund has not been processed, so I filed a charge back. Absolute garbage company-if you can't rely on their word over simple things like shipping and communication how can you ensure they are being honest about their product being superior. Exceedingly inferior transaction.

Tip for consumers:
Go somewhere else. Too much money to have to beg for service.

Products used:
I never received my purchase. Then I didn’t receive my refund.

Thumbnail of user lucilles5
1 review
18 helpful votes
December 25th, 2016

As an update to my previous review. I took my rings to a local jeweler. They laser soldered them together, and I have not had a problem. So as I stated in the first review, Moissy stone Yes, but take it somewhere else to have it set. You'll love it!

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Thumbnail of user taml27
1 review
10 helpful votes
January 7th, 2020

Amazing product, super happy. Looks amazing. Don't waste and spend your money on a diamond when you don't need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC

Thumbnail of user amandad1547
1 review
1 helpful vote
January 10th, 2023

My order with C&C recently was a disaster. They mailed me the wrong item. When I reached out they were rude and slow to respond. I've purchased from them for years, but currently just do not recommend. They sent me multiple shipments of the wrong order and then held my item hostage until I fixed their mistake. I'm sure there are way better vendors to work with at this price point.

Products used:
Custom necklace.

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Thumbnail of user lories5
1 review
29 helpful votes
April 5th, 2017

Shopped for 2 years and finally saw the ring of our dreams at Moissanite.com
Bought a 2 carat "estate" ring for my wedding ring. Beautiful. So many people would comment on it and women would stare at it from across the restaurant.
But then the problems started. Within 2 months some of the smaller stones had fallen out. Took weeks and repeated calls before customer service would respond. Some snippy woman immediately said "It's been 30 days, you can't return it."
She finally agreed that it was under a1 year warranty and she would send us the FedEx envelope. It didn't come. Took another 6 weeks of back and forth, ignoring our calls, and more promises that the envelope was on the way before we finally got it.
A couple of weeks later we were contacted by a jeweler in New York. They had sent it to the wrong people, so they were forwarding it to the correct place.
So, it was finally repaired and returned to us. 3 months later more stones fell out and we went through the same runaround with customer service delaying repairs for months.
When I returned it, I also asked them to straighten the setting on the central stone since it was tilting to one side. They didn't.
2 months later another stone fell out. Only because of all their delays, it was out of warranty.
I noticed that they responded to someone saying that it wasn't them because they don't use wax molds. So apparently, they read these comments but still don't care about their quality of customer support.
The Charles and Colvard patent is just about to expire. I suggest buying from their competitors.

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Thumbnail of user wandac501
1 review
1 helpful vote
June 7th, 2023

I bought a beautiful ring after investigating this company. My ring has lost the side stone 2 time for a total of 9 stones. They do not back up repairing or replacing their merchandise! Please be cautious and you can go to a jeweller and have a lab grown diamond done for about the same price and have someone local take care of you.

Tip for consumers:
Do not buy from Charles and Colvard or The Bay!!!!

Products used:
Emerald cut moissanite Halo

Thumbnail of user judim2
1 review
11 helpful votes
June 19th, 2015
Verified purchase

Ordered ct studs. Earrings are dull and lifeless no fire no color. I have other moissanite purchased years ago that is Much better. Mountings cheesy. Stones cloudy
Customer Service was difficult to talk to. I tried to get info about additional pieces and would have spent $5000. Phone customer service person was not able to help beyond what was printed in the online description. Which I can read for myself. They were unable to answer questions about design details or whether one of the rings could be sized or if the silver w platinum overlay could be sized. They were unable to provide details about a mounting that did not have back side pic.

Thumbnail of user jn188
1 review
2 helpful votes
February 4th, 2020

I bought a ring for an engagement however my fiance did not like the ring style that I picked on the website.
The customer service team were really understanding and helped issue a refund even though it was out of the international return policy by a couple of days.
I would recommend them based on the good customer service I received and the ring quality.

Thumbnail of user dorothyb15
1 review
2 helpful votes
June 21st, 2015
Verified purchase

I ordered an eternity band and a three stone ring. I have enjoyed the set very much. It is very sparkly and I get compliments on my beautiful "diamonds." It's nice to have the "show" without the huge expense. Moissanite is not inexpensive, but certainly not as costly as diamonds in a comparative size.
I do wish you offered "huggie" earrings.

Thumbnail of user barte15
1 review
19 helpful votes
June 20th, 2015
Verified purchase

My wife asked for some diamond stud earrings. I did some research and shopping and was very disappointed at the department store's supposed 50% off sales. The quality of diamonds was abysmal. I was pleased to see I could purchase a quality moissanite set for less than half of a poor quality diamond set at the department stores. The online experience was simple and delivery was fast. The selection was awesome. moissanite.com is my site for future "diamond" purchases.

Thumbnail of user robertk100
1 review
12 helpful votes
June 19th, 2015
Verified purchase

This is an incredible product. I remarried 8 months ago in Kauai and presented by beautiful 1.5 cart moissanite gem stone that I had placed in keep sake ring. My new bride loves the ring and the incredible brilliance of moissanite gem stone. I would have purchased a diamond but after looking at the quality and price difference between gems the decision to go with Moissanite made sense. We love the product and I are very happy with our decision. We'll always chose Moissanite over diamond. Thanks you for great service and products.

Thumbnail of user kevinm3251
1 review
1 helpful vote
June 1st, 2022

Do yourself a favor and find a different jeweler.
30 days after ordering I started to wonder what was going on.
After being told 3 times that my order "would be shipped tomorrow" they ask me to call them again and let me know that it will take an additional 4 months for development since they have a "design delay".
When speaking with customer service, they hang up on you, blind transfer you and have no info on what really is occurring.
Ended up requesting a refund (which has yet to come through) having not received any product and wasted a month.
Go elsewhere. No product to show as they take your money and don't deliver.

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Thumbnail of user lolab98
1 review
5 helpful votes
January 28th, 2022

Before you purchase a Moissanite, ask the company to explain in detail about the "oil stain" film that will develope on the stone over a short time. It is just about impossible to get off and when you do, it comes back quickly. Your ring ends up looking like you are wearing auroa borealis crystals. This does not happen to real diamonds or CZ. Moissanite may sparkle and look pretty at first, but in the long run (a matter of months) you will be embarrassed to wear it. There is a reason there are so many for sale on ebay

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Thumbnail of user jamesc226
1 review
14 helpful votes
June 28th, 2015
Verified purchase

Loved the ease of ordering, and how quickly my purchase arrived. Fiancee gets plenty of compliments on how beautiful her ring looks. Customer service was great. Ring arrived much sooner than expected. Explained to Customer Service Rep that the ring was not going to be given for another 2.5 weeks. CSR extended the guarantee 30 days beyond the day I intended on giving the ring. I am very happy with my purchase.

Thumbnail of user aliciad365
1 review
0 helpful votes
August 3rd, 2023

Purchased my engagement ring September 2017. The main stone became loose in August 2020. Customer support sent me a new ring. Now, August 2023, the main stone fell out of my ring. Seems like they don't secure their stones well. I don't work a job that is tough on my hands. I am mostly a stay at home mom. When I asked Charles and Colvard how I can trust that the repair will be done well the 3rd time, I was told I need to ask them to secure the main stone well. Why don't they secure their stones on every ring they sell? Why does the customer need to specify that they perform quality work on their products?

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Thumbnail of user susano26
1 review
16 helpful votes
August 23rd, 2015
Verified purchase

I ordered a ring on clearance. My order came quickly, but it was not what I ordered, it was a more expensive ring. I called customer service and spoke with a young woman who told me that occasionally they send out something similar but a higher value when the item ordered is unavailable. She told me she would verify that was the situation and call me back, which she did, too tell me that was what had happened and the ring was mine. Definitely exceeded my expectations. I love my ring.

Thumbnail of user elizabethb74
1 review
12 helpful votes
June 19th, 2015
Verified purchase

Was far better than expected. Have small and long fingers, so not overpowering, but not small to say the least. Getting tons of compliments. Brilliance and fire match and, i will even say, exceed my wedding set. Cannot go wrong with moissanite. A great value. Why spend thousands for diamonds, when moissanite is available.

Thumbnail of user alisons108
1 review
9 helpful votes
May 20th, 2019

Rubbish yellow looking stones that getter duller as you wear it. Cost £300 and even sent it back as a complaint at my own cost to Moissonite UK and they said there was nothing wrong with and offered me an up grade! And to pay a load more money to them! Laughable absolute rip off and i sincerely hope they go out of business.

Thumbnail of user joela24
1 review
27 helpful votes
April 8th, 2016

Bought a 800+ ring that was damaged due to normal use for an active person. Ring was sent back to moissonite.com and they at first promised it would be taken care of free of charge, and that there was no problem. Months later, they decide the ring is too damage to be fixed and slap me with a 300$ bill to fix it. Stuck between my wife and the bill, you know I chose to pay it. Besides the double cross on the warranty, the company consistently failed to call me when they said they would. Double fail. One star is warranted for this kind of service.

I'm very unimpressed.

Thumbnail of user pata63
1 review
14 helpful votes
March 18th, 2018

DO NOT BUY FROM CC MOISSANITE. They will NOT fulfill warranty. Total joke. If you buy from a "walk in store" rather than someone like Ebay, get it in WRITING. Stones will fall out rather quickly and they WILL NOT UPHOLD warranty. RUN... My humble opine only. Do your due diligence!

Thumbnail of user laurag56
1 review
10 helpful votes
August 19th, 2015
Verified purchase

My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn't facing out. I don't know what to do about that and now wish I'd gotten a different setting that hangs properly.

Thumbnail of user dannyj21
1 review
10 helpful votes
January 21st, 2017

Bought a stone from them and it was fake. Within 24 hrs then send another stone, by regular mail, and it too was fake. Do not buy from these people. Scam artists all the way!

Thumbnail of user ruthh22
Ruth H. – Charles & Colvard Rep

Hi Danny,
We are sorry to hear about your experience. We have an extensive process for quality control and would like to hear more about why you believe you got a fake moissanite stone. Please feel free to reach out to me personally, khenry@charlesandcolvard.com. Thanks so much, looking forward to hearing from you!

Thumbnail of user rosettet
1 review
8 helpful votes
June 19th, 2015
Verified purchase

I made a few purchases of forever brilliant stones and they are yellowish especially during the day. And at night they have many colors in them. I payed more because you advertising how white is the color in forever brilliant and how it is better looking than a real diamond. Well it is not the case. I bought small and big stones and it is the same problem with the color.

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Ruth H.
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