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MobikWik

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Overview

MobikWik has a rating of 1.56 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobikWik most frequently mention customer care, fraud company, and credit card problems. MobikWik ranks 193rd among Payment Processing sites.

  • Service
    34
  • Value
    33
  • Quality
    33
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
0
Negative
15
24
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I used mobiwik for payment through my credit card for online payment.
How would you rate MobikWik?
Top Positive Review

“Mobikwik customer care number-7866-82-4019 call now..”

Rajesh K.
7/27/22

Mobikwik customer care number-7866-82-4019 call now. Mobikwik customer care number-7866-82-4019 call now. Mobikwik customer care number-7866-82-4019 call now. B

Top Critical Review

“Scam app”

Kartik B.
6/14/22

This is a scam app. Do not download this app. Firstly it says you are eligible for an offer of recharge/send money/refer a friend. When you recharged/send money/refer your friend it says you were not eligible for the offer. The customer care representatives pick up calls after 10 minutes and after two or three times try. No proper customer care/help section. I lost a lot of money on this app for misleading offers. Please don't download this app.

Reviews (96)

Rating

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Reviews that mention popular keywords

credit card (3)
Thumbnail of user ansaridrisi14
1 review
0 helpful votes
January 24th, 2024

For 10 rupees charges MobiKwik added 4181/- penalties.
Third class company with pathetic services and customer service is also below average.
Fraud company!

Service
Value
Quality
Thumbnail of user angelonegkp
1 review
0 helpful votes
January 4th, 2024

Mobikwik is involved in fraudulent practices. If you use their pay later service, they will debit it from your pay later credit, transaction would remain pending and they will ask to pay for that with processing charge, if you don't pay they will add penalty to your total bill. Never use their application

Service
Value
Quality
Thumbnail of user praveenp38
1 review
0 helpful votes
March 5th, 2024

You can't just make a repayment of your EMI on the EMI date or before it through any other means. If your NACH mandate is cancelled or you have changed your bank and you want to pay your EMI on its due date or before the due date, you cannot just pay it. You can pay it but you are forced to pay a late payment fees.
Their system is designed in such a way that you cannot just pay the EMI amount.
You are forced to pay the late payment charges, despite knowing the fact that you are not late for the payment.
Worst customer service as they are not trained in customer service but work on behest of their institution.
Still wondering why they not under the radar of RBI.

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Value
Quality
Thumbnail of user jamaluddeen.
1 review
0 helpful votes
December 8th, 2023

This is a very bad company trapping in loan. I had taken a zip loan of Rs. 4000 and got it closed 4 months ago but till now it has not been updated in the CIBIL. My CIBIL went down due to bad services. While i sent him mail lots of time but no response from that side.

Service
Value
Quality
Thumbnail of user siddiqa5
1 review
0 helpful votes
October 10th, 2023

Mobikwik ShutDown. Worst Service. I have sent an email regarding My ForeClosed Loan to you and close my loan account and Refund my money which 3 month EMI Overpaid and i am writing daily emails to concern team and department, No Use of Emails. Mobikwik are Cheating and Looting Money from the Public and i kindly request RBI should take action against this and banned the Mobikwik Company. No customer support for any help. Worst customer service. Please don't use this app. It's a perfect well planned scam.

Thumbnail of user davidsharath11
1 review
0 helpful votes
February 16th, 2024

MobiKwik MobiKwik Kyc MobiKwik This is a day light scam, when you call customer service they say they do have much access to assist, if you ask to transfer the call to supervisor or a manager they say they can't do that. One point they will discontinue the call.
I paid my dues, they said remaining 1RS was there and now the penalty charges is RS4000+, I raised multiple tickets, without resolution they resolve the query.

Okay I didn't paid that RS 1 on time someone should have contacted me right either via call or atleast email. No you guys didn't do that, when I realised there is drop in cibil got to know this bloody MobiKwik is still active when I call and inquired, you people said 2 months due. Okay let me know the 2 months penalty amount I'll close this account once and forever. They say they can't do it. Then what the hell you guys can do? I'm tired of raising multiple tickets and sending email to your team who don't even care to respond and just close them resolved.

Can someone help me out of this $#*!ty app please.

Service
Value
Quality
Thumbnail of user sukleshwarm
1 review
1 helpful vote
June 2nd, 2023

I strongly suggest not to use this as for any transaction. They hold your hard earn money to their account and no guaranteed return when you will receive your money back. Never never do any transaction through these app. They have only 1 answer that it was server issue or bank server issue if it's bank server issue how money got debited instantly. And when it's their turn to refund they come with company policy to refund money after 7 to 10 days which is also not guaranteed.

Service
Value
Quality
Thumbnail of user ravirajk3
1 review
0 helpful votes
August 24th, 2022

Ya I am not even a Teri ek shot y u r right to return the payment paid upi please let me know about the way w to

Products used:
Very good

Service
Value
Quality
Thumbnail of user chandan.neha21
1 review
2 helpful votes
July 26th, 2023

I had a conversation with a girl regarding my payment. You am using the app from 7-8 months and have always made payments on time. This time I forgot to pay and they charged huge amount of late fine. So I was actually waiting for a call from the service so that I can talk about a waiver. When u got the call I could not pick up. The lady name: Natasha Sharma talked without manners and was shouting at me… she made attacks on my personal financial status. She used derogatory language which is not acceptable. Overall not very reliable app in just one month you charge so much late fine n when asked for waiver the customers are treated with disrespect. Very bad and saddening experience.

Thumbnail of user mukherjee.payal14
1 review
1 helpful vote
July 11th, 2023

Worst.I was using their Mobikwik zip facilities last year, Due to my health issues I was unable to repay on time, their recovery agent contacted me for the payment,she gave me offer of Penalty waiver If I made the payment on the same day,I arranged money from someone else and asked her that if the waiver is approved or not,She confirmed and I made the payment of total billing value. But now they are again harrassing me for the balance payment( waived off penalty)+ new penalty. This is ridiculous

Thumbnail of user itrans.period
1 review
1 helpful vote
August 29th, 2023

Even if ur late to pay a week they illegally access your contacts and start calling ur parents,relatives.
Do not install or use its wallet

Goi if u value ur citizen either penalize such companies or ban them in india

Service
Value
Quality
Thumbnail of user rohitk187
1 review
0 helpful votes
April 15th, 2023

Mobikwik Customer Care Toll-free Number 8509.035.964.===Mobikwik Customer Care Toll-free Number 8509.035.964.===Mobikwik Customer Care Toll-free Number 8509.035.964.===Mobikwik Customer Care Toll-free Number 8509.035.964.===

Tip for consumers:
Mobikwik Customer Care Toll-free Number 8509..035..964..===Mobikwik Customer Care Toll-free Number 8509..035..964..===

Products used:
Mobikwik Customer Care Toll-free Number 8509..035..964..===Mobikwik Customer Care Toll-free Number 8509..035..964..===

Service
Value
Quality
Thumbnail of user piyushj601
1 review
1 helpful vote
July 25th, 2023

I am already pay 5 July of my bill date and company will be extra charg 635 rs
Mobikwik agent call me & talk me other lagega gaali & all
Rating 0

Service
Value
Quality
Thumbnail of user charlesj834
1 review
2 helpful votes
January 10th, 2022

No refunds are made from MobiKwik, even if you keep raising complaints. Their customer care just makes fun of it customer. It's high time people stop using it and move to some other app, which serves as it says.

Tip for consumers:
Don't use mobikwik, if you do not want to lose your hard earned money

Products used:
Money transfer

Service
Value
Quality
Thumbnail of user ponmalarp
1 review
0 helpful votes
August 24th, 2022

I paid rent through mobwik from my account. My amount has been deducted but not credited to the account. While trying to contact their customer care they are telling to wait patiently.it has been more than 3 days. Very bad response... and my money has been gone... cheating customers

Thumbnail of user rajashk
1 review
0 helpful votes
August 11th, 2022

Refunds are made from MobiKwik customer care number-7866-82-4019. Even if you keep raising complaints. Their customer care just makes fun of it customer. It's high time people stop using it and move to some other app, which serves as it says

Tip for consumers:
refunds are made from MobiKwik customer care number-7866-82-4019.. even if you keep raising complaints. Their customer care just makes fun of it customer. It's high time people stop using it and move to some other app, which serves as it says

Products used:
refunds are made from MobiKwik customer care number-7866-82-4019.. even if you keep raising complaints. Their customer care just makes fun of it customer. It's high time people stop using it and move to some other app, which serves as it says

Service
Value
Quality
Thumbnail of user mayurik3
1 review
7 helpful votes
December 12th, 2020

They only steal their customers money.
Warning: dont use this app at all if possible.
Requesting GOI to ban this app.
Has done more bad to their customer than good.
They are thief.
I am attaching a photo, where multiple FAKE transactions were made to ZOMATO which i have no knowledge of from MobiKwik wallet.
And also their customer care service will give you another headache.

Thumbnail of user vionfer
1 review
1 helpful vote
May 31st, 2023

I had a highly distressing experience with this company, and I feel compelled to share my story to warn others about their unethical practices. This company not only deceived me but also violated my privacy in a deeply concerning manner.

During the installation of their app, ask for various permissions, including access to my contacts, gallery, and location. Little did I know that these permissions would be used against me in the most alarming way.

Not only did they exploit my contacts to harass my family and friends when I couldn't repay them immediately, but they also took advantage of my personal photos. They edited my pictures without my consent, using them to create defamatory posters, spreading false information about me and labeling me as a fraud.

Such gross misuse of personal information is an absolute violation of privacy and a breach of trust. This company has shown a complete disregard for ethical business practices, exploiting innocent individuals for their own gain.

I urge everyone to be cautious and avoid any interactions. Their actions are not only deceptive but also demonstrate a lack of respect for personal boundaries and privacy.

If you have also fallen victim to the practices, I encourage you to report the incident to the appropriate authorities and take necessary steps to protect your privacy and well-being.

Service
Value
Quality
Thumbnail of user rk9465881
1 review
1 helpful vote
September 23rd, 2023

Cheating me of RS 7700 which I have paid for just 650 rupess. I just booked train ticket for RS.650. No proper customer service to reach. I end up paying because it's affecting my credit score. They made to pay. If not I will end up loose credit score.

Thumbnail of user rajk345
1 review
0 helpful votes
August 20th, 2022

MobiKwik customer care number 629. 659. 51. 30MobiKwik customer care number 629(6595)130. MobiKwik customer care number 629.659.513.0MobiKwik customer care number 629. 659. 51. 30MobiKwik customer care number 62. 96. 595. 130. MobiKwik customer care number 629. 65. 95. 130. MobiKwik customer care number 629. 65. 951. 30

Tip for consumers:
MobiKwik customer care number 62.965-951.30.MobiKwik customer care number *******130)

Products used:
MobiKwik customer care number 62.96.59.51.30.MobiKwik customer care number 62.96.59.51.30

Thumbnail of user ajit.chhariot
1 review
2 helpful votes
May 16th, 2023

Be carefaul while dealing with One Mobiquick Gurgaon. They Cheat people in the name of providing the Job and ask to do the small payment. They hack your password and steals money from your account

Tip for consumers:
Fraud and cheaters

Products used:
Fake Site

Thumbnail of user arunk158
1 review
2 helpful votes
February 4th, 2022

Before starting, I'm just asking is there any way to report such pity Fraudulent company/app. Seeing the offer I downloaded Mobikwik app and registered. With Jio (a looting company) it gives an offer that your wallet balance is ₹500. Just add ₹2499 to get recharge. I was quite happy that because of high amount recharge I'm getting wallet balance ₹500. But very next week got a message that you have to pay ₹599 before due date otherwise pay penalty ₹100. Now customers care not responding. One thing that I didn't get that shall wallet balance signifies loan amount?
Really shameful for such fraud business.

Service
Value
Quality
Thumbnail of user rohitk185
1 review
0 helpful votes
March 23rd, 2023

Customer service all problem solve all///*******233
Customer service all problem solve all///*******233
Customer service all problem solve all///*******233
Customer service all problem solve all///*******233

Tip for consumers:
Customer service

Products used:
Customer service

Service
Value
Quality
Thumbnail of user helplineservice321
1 review
0 helpful votes
April 29th, 2023

Rupee Free Loan Customer Care Helpline Number*******001///*******943Rupee Free Loan Customer Care Helpline Number*******001///*******943

Service
Value
Quality
Thumbnail of user kartikb7
1 review
1 helpful vote
June 14th, 2022

This is a scam app. Do not download this app. Firstly it says you are eligible for an offer of recharge/send money/refer a friend. When you recharged/send money/refer your friend it says you were not eligible for the offer. The customer care representatives pick up calls after 10 minutes and after two or three times try. No proper customer care/help section. I lost a lot of money on this app for misleading offers. Please don't download this app.

Service
Value
Quality

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About the business

Download MobiKwik app from Play Store, Apple Store or Windows Phone store. Or use our website https://www.mobikwik.com

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1.6
96 reviews
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