• Milanoo

Milanoo

Overview

Milanoo has a rating of 2.53 stars from 888 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Milanoo most frequently mention customer service, wedding dress, and return policy problems. Milanoo ranks 83rd among Women's Clothing sites.

  • Service
    109
  • Value
    108
  • Shipping
    111
  • Returns
    80
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
0
Negative
8
65
See all photos

What reviewers want you to know

Positive highlights

  • Great website, good prices and excellent customer service.
  • I found an amazing wedding dress on this site, and was worried since it was so cheap.

Critical highlights

  • I measured myself and ordered according to their size chart, which is wrong.
  • In addition to the fact that their customer service is very bad and their return policy does not convince me at all.
How would you rate Milanoo?
Top Positive Review

“Impressed by Customer Care!”

Conner B.
11/13/23

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Top Critical Review

“NEVER AGAIN!”

Pamina B.
2/19/24

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Reviews (888)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) size chart (28) return policy (31) wedding dress (43) restocking fee (17)
Thumbnail of user connerb42
1 review
1 helpful vote
November 13th, 2023

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Thumbnail of user betha126
2 reviews
3 helpful votes
April 28th, 2022
Verified purchase

This company is in China, so keep that in mind when you order. There is no "fast shipping" from China.
When I pay $29 for a dress, I am not expecting something more than what I am paying for. With that in mind, I just received 8 dresses (for going out to clubs) and am very happy with all 8! Yes, I waited 3 weeks for shipping but I expected that. Check the photos and the fabric content before you purchase and you won't have any surprises. Returning to China is too expensive so shop wisely. I am happy with my purchase and will purchase again.

Tip for consumers:
Be patient, shipping is very slow.

Products used:
Dresses

Value
Shipping
Quality
Thumbnail of user panini.becker
1 review
0 helpful votes
February 19th, 2024

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user broganw4
1 review
1 helpful vote
November 9th, 2023

The evening gowns selection is gorgeous! I found a dress that made me stand out at the event. The quality and style are unmatched.

Thumbnail of user kelisah
1 review
0 helpful votes
December 12th, 2023

They just a horrible company to be so known.
I been emailing them about my refund for a few days an no reply!
I even ups tracking their Item/Shirt back to them so I know they received because ups said they sign for it it an still nothing.
I will never purchase from them again

Tip for consumers:
I sent back there product never worn an they still haven’t issue my refund

Products used:
Shirt

Thumbnail of user ediliam3
1 review
0 helpful votes
March 13th, 2024

I spent $300.00 on 2 trench coats.They sent me a wrong tracking number.At the end they sent my mechandise to Germany and my address is in Queens NY. I lost my money 😡How could they get away with this?They need to be stopped 😡😡😡

Thumbnail of user osvaldos31
1 review
0 helpful votes
November 17th, 2023

Delivery was incredibly fast and secure! I received my order in record time, and the delivery service was reliable.

Thumbnail of user 248562016
1 review
0 helpful votes
August 28th, 2023

Des Tailles Précises, Un Ajustement Parfait! J'ai été agréablement surpris de constater que les tailles étaient précises. Les articles que j'ai commandés me vont parfaitement, et j'apprécie la cohérence dans les tailles pour différents produits. Ce souci du détail garantit que les clients peuvent commander leur taille réelle en toute confiance, sans aucune préoccupation quant à l'ajustement à la réception.

Thumbnail of user cintiac9
1 review
3 helpful votes
May 28th, 2022
Verified purchase

I had a nice experience buying for the first time throw this website and my wedding dress. I paid the extra to have the dress with my measurements but when arrived was still a bit big for me as I looses weight. The material and shape was really nice and shipping super fast. I had to paid customs clearance when order arrived to my country but they refund after the amount. All the guest where asking where I bought such a nice dress:-). A secret... Thanks a lot and I will for sure order again.

Products used:
Wedding dress, jacket, shoes, accessories for head

Service
Value
Shipping
Quality
Thumbnail of user judithb897
1 review
0 helpful votes
June 16th, 2022

Is a perfect dress for a elegant event.
I loved this webside
Dress arrived a little later than expected, but they already told me in advance so that's perfect. The size fits perfectly, at least in my case. I had to contact them for a size change and they didn't give me any trouble, on the contrary, they gave me facilities so that I could choose the correct size. I am very happy with the purchase, I would definitely buy there again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abigailb30
1 review
1 helpful vote
May 6th, 2018

Everything about this dress was better than expected even with the positive reviews. The dress arrived before I expected, which was fortunate for me. It fit nicely, was high quality in terms of fabric and was well received by family, friends and most importantly my partner (now husband)!

Thumbnail of user 232132016
1 review
0 helpful votes
September 7th, 2023

Schnelle Lieferung, Pünktlich Angekommen! Ich bin beeindruckt von der schnellen Lieferung und der pünktlichen Ankunft. Die Artikel kamen wie versprochen pünktlich an und ermöglichten mir eine mühelose Planung meiner Outfits. Ihr Engagement für pünktliche Lieferungen hat mein Einkaufserlebnis stressfrei und bequem gemacht.

Thumbnail of user 231122016
1 review
2 helpful votes
September 12th, 2023

I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable. This level of consistency makes it easy for me to confidently select my size and order online without any worries about the fit when the items arrive. This attention to detail is greatly appreciated.

Tip for consumers:
The attention to detail is greatly appreciated.

Thumbnail of user spelat
1 review
3 helpful votes
March 19th, 2017

I ordered from milanoo about 3 times now. I alawys received my items about a month later. Once I, among other things, ordered some nail polish and did not come, and another time the leggings were out of stock, both times they refounded imediatly. There was no problem comunicating with them.
And the products I have received, mostly I was happy with. Compared with the low prices the quality is good.

Thumbnail of user ethang258
1 review
2 helpful votes
June 24th, 2023

Tres satisfaite. Super robe j avais peur d etre dessus et j ai ete suprise par la qualite,la taille 36 est parfaite juste un peut longue mais comme je veut la modifier un peut sa ne pose pas de probleme le site a repondu tres rapidement a mes questions alors vous pouvez avoir confiance a ce site ma robe est arrivee en 3 semaines. Tres satisfaite

Thumbnail of user jackies869
1 review
0 helpful votes
May 26th, 2023

I had a terrible experience ordering from Milanoo, and will never order from them again. The dress that arrived at my house was way small and had two snags in it. They made it an absolute nightmare to return, and communications with customer service were awful. I was not refunded back my entire amount. Shipping the dress back to China was super frustrating... they would not have refunded me unless I contacted them several times asking where my money was. HORRIBLE EXPERIENCE.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenb3096
1 review
4 helpful votes
June 19th, 2023

My wedding was last week and finally worn the beautiful dress I ordered from Milanoo. The sizing was accurate to the measurements I sent. The details are beautiful, the quality was amazing! And the time to make the dress and ship it was beyond amazing. Aside from how beautiful the dress was, the customer service was top notch. Even after receiving my dress and made my full payment, I messaged Milanoo wedding dress I stilling got a response in a timely manna! Definitely a well trusted company and deserves to be a huge brand. I just wanted to say Thank You!

Thumbnail of user meepb
1 review
7 helpful votes
March 31st, 2021

This is a SKETCHY site! They have bad return/refund policies, take a LONG time to reply, and their product reviews EXCLUDE bad reviews. Other people I know who have used the site, as well as myself, wrote reviews of products and if it's not a 5 star review, they don't post it.

They basically want t pull you in, give you badly made products, make it so you can't return or get refunded, then make a profit.

Save yourself the trouble and don't buy anything from here! HORRIBLE SITE.

Tip for consumers:
Bad return policy, fake reviews, poor quality products

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user federicad14
1 review
1 helpful vote
April 29th, 2022

Avevo molta preoccupazione nell' acquistare un abito da sposa online, ma quando ho visto la possibilità di confezionare l'abito su misura e la disponibilità delle taglie comode ho subito capito che con Milanoo mi sarei trovata bene, ottimo prodotto, bellissimo il tessuto, la lavorazione i ricami e i dettagli

Tip for consumers:
My dress is very Amazimg and price is really short

Products used:
Abito da sposa , Bridal dress

Thumbnail of user taliyahmarmstead97
1 review
1 helpful vote
October 27th, 2023

This site is a scam! Do not purchase anything from this site, on the 9th of October I ordered Pu black Toe heel booties with expedited shipping. The shipping said it's take 3-5 business days, after the 5th day I reach out to them requiring an update, a tracking number regarding my item, they Message me back within 24hrs stating that I have to provide bank statements showing confirmation of my purchase. That was a red flag! I then told them that no clothing company ask for no form of bank statements. So I then called my bank about this transaction to get a refund of $120.41, the teller then told me that this transaction is on auto pay and this company is processing an additional $120.41 out my account. I had to cancel my card and order a new one DO NOT ORDER FROM THIS SITE!

Service
Value
Shipping
Quality
Thumbnail of user judithb898
1 review
0 helpful votes
June 16th, 2022

El vestido llegó bien un poco más tarde de lo establecido, pero ya me avisaron por adelantado así que perfecto.
La talla concuerda perfectamente, al menos en mi caso.
Tube que ponerme en contacto con ellos por un cambio de talla y no me pusieron ninguna pega, es más todo lo contrario me dieron facilidades para que pudiera elegir la talla correcta.
Estoy muy contenta con la compra, sin duda volvería a comprar allí.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessical2023
1 review
1 helpful vote
June 6th, 2022

Mi experiencia con milanoo ha sido 100x100 recomendable, compre un vestido de novia precioso, de una calidad suprema por el precio, no tiene nada que envidiar a un vestido caro. Además compre varios accesorios para mi boda y todo tal cual se describe, de buena calidad, y fieles a los plazos de entrega. La comunicación con atención al cliente es rápida y eficaz. Recomiendo Milanoo totalmente.

Products used:
Vestido de novia, velo, peineta

Service
Value
Shipping
Quality
Thumbnail of user lowellw29
2 reviews
1 helpful vote
May 1st, 2023

I ordere I ordered some shoes from this company without following the space cardinal rule. Always read the reviews first! I waited almost 2 weeks before the order shipped. They only shipped because I tried to cancel the order. The package was left on my porch. I took it to UPS and told them I was declining the package. I received two phone calls from them asking what I wanted to do with the package. I explained that I declined once again. Milano inform them that I wanted the package. That was the reason for the second call. I realize that they were playing dirty after a lot of back and forth with Citibank they said they were unable to resolve the issue with Milano. Never have I ever heard of a company as big as Citibank not being able to reverse a charge. I don't have the package it is still at ups. Finally Citibank decided to issue me a credit for the full amount. Do not ever order from Milano! It is a fraud and a scam. I am still mad. The rating is actually zero Stars. Lowell W.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user isabellel114
1 review
0 helpful votes
July 6th, 2023

Merci, j'ai demandé quelques modifications sur le texte et Prorédaction. Com a répondu favorablement et rapidement à ma demande. Je recommande.

Thumbnail of user davidl3914
2 reviews
1 helpful vote
July 12th, 2022
Verified purchase

Bought sandals looked totally different when arrived. Asked for refund but had to pay shipping cost both ways and restocking fee. They make it very difficult to return even though they w show"easy return". Do not buy from this site.

Tip for consumers:
Don't buy from them because actual item doesn't look as advertised

Products used:
Returning sandals

Service
Value
Shipping
Returns
Quality

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From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.

Business History

Founded in 2008, Milanoo.com is a leading online retail store based in Chengdu, China specializing in selling men’s and women’s clothing, wedding and special events items, shoes and a wide variety of other products. We always strive to provide our customers with high quality products at a competitive price and cater to customer's explicit needs.

Company Representative

Thumbnail of user customers8
Milanoo C.
Typically does not respond to reviews

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2.5
888 reviews
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