• Miagal

Overview

Miagal has a rating of 4.17 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Miagal most frequently mention prom dress. Miagal ranks 30th among Wedding Dresses sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
40
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not only was the dress delivered in wrong color and size, the smell of the dress was nauseating!
  • Customer service does not help you and they only said theyccould refund me 5% of what ai paid.
How would you rate Miagal?
Top Positive Review

“Great dress!”

Jully P.
11/6/21

Ordering formal wear online is always a gamble but in this case we won! The seller has excellent communication and made the dress exactly as per my daughter's measurements and she absolutely loves it. It looks to be sturdy and well made!

Top Critical Review

“Horrific!”

Sharon S.
1/11/19

Horrible quality of clothes! Horrific customer service! I am making sure my reviews on all applicable sites including formal complaint has been filed with Consumer Affairs! Ordered dress- cheap material, didn't fit, color wrong and your customer service completely ignored concerns on email sent to them and will not send label for full refund so until we get label and refund - we will be sure to spread the word! Already have your company listed on sites that list scams!

Reviews (64)

Rating

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Reviews that mention popular keywords

dress (53) customer service (3)
Thumbnail of user sharons530
1 review
10 helpful votes
January 11th, 2019

Horrible quality of clothes! Horrific customer service! I am making sure my reviews on all applicable sites including formal complaint has been filed with Consumer Affairs! Ordered dress- cheap material, didn't fit, color wrong and your customer service completely ignored concerns on email sent to them and will not send label for full refund so until we get label and refund - we will be sure to spread the word! Already have your company listed on sites that list scams!

Thumbnail of user jullyp1
2 reviews
0 helpful votes
November 6th, 2021

Ordering formal wear online is always a gamble but in this case we won! The seller has excellent communication and made the dress exactly as per my daughter's measurements and she absolutely loves it. It looks to be sturdy and well made!

Thumbnail of user laquviag
1 review
2 helpful votes
January 31st, 2020

Do not purchase from this website. Product is cheap and pictures are deceiving. For there asking price you can go to the mall and get a dress better. I ordered 2 dresses and both are horrible. Not as pictured and the company has not return my email or refunded me my money
DO BUY!

Thumbnail of user brookep68
1 review
0 helpful votes
October 12th, 2020

I purchased a homecoming dress from miagal.com. They falsely advertised the dress. The dress on the left is what I ordered and the dress on the right is what I received. As you can see, there is no silver beading on the dress they sent me. I have emailed them and they will not refund me or compensate in any way. I have reported them to the better business bureau. Shop elsewhere!

Thumbnail of user kp212
2 reviews
2 helpful votes
October 9th, 2021

I was a little nervous because of ordering on line and because the price is so low, but this dress is absolutely amazing! It fits perfect, just a little too long but not bad! The quality is amazing! No complaints! (I cut off the cleavage covering, I didn't like how it looked, but I had no trouble in cutting it) :)

Thumbnail of user cheryld224
1 review
1 helpful vote
December 8th, 2019

Do not buy from here! I ordered 2 dresses and only 1 arrived. After waiting another week I reached out and they want to see pictures of my package. There was no tampering with the package, they just didn't mail the dress! Will have to make a claim through my credit card company. The other dress is complete garbage.

Thumbnail of user lindaf823
1 review
0 helpful votes
April 10th, 2020

This company has zero integrity. I had multiple issues with this company. The difference between the website pictures and the gown they sent, is astronomical! The dress they sent looks like Grandma's dollie! Not a beautiful wedding gown. The fabric is completely different. The communications are abhorrent. I have sent over 20 emails. 1st trying to get the gown on time (which I paid extra for), then trying to get the actual gown ordered or a return. The most they offer is 10%. I spent almost $400 for 2 gowns. 1 was passible (even though not the same material), the other is garbage. You can buy it at JC Penny for $35.

Thumbnail of user elisab174
2 reviews
0 helpful votes
October 9th, 2021

This dress is amazing for the price. I wore it as my wedding dress and it was perfect. It shipped prime and was here on time, and I just went by my measurements and it fit perfectly. I would recommend for anyone on a budget.

Thumbnail of user noshajad
1 review
3 helpful votes
April 22nd, 2019

My dress is the wrong size, color and the plastic trim is sticking out in 6 different spots. The representative responding has offered me 10% refund for a useless dress!
This seamstress from Nordstrom's said all she could do is add straps

Thumbnail of user candicen7
1 review
1 helpful vote
October 9th, 2021

Love this dress. I got it for an event for my Sorority and I got compliments all night. Definitely something I want to wear again.

Products used:
dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelap434
Pam
2 reviews
0 helpful votes
April 30th, 2020

Poor customer service... biggest scam out there, does not provide return label with purchase, and when you request one they come back with needing pictures of item, and when you provide pictures they still refuse returning! With if the color wasn't what you were expecting! SCAM! STAY WAY

Thumbnail of user preciousw4
1 review
0 helpful votes
April 22nd, 2019

This dress is amazing! It fit perfectly and the detail was gorgeous. We ordered for my daughters prom and her friends were giving her a hard time about the low price and ordering online. This is far better than anything we have seen in the stores (even at $100's more). Actually, this dress would be perfect in white or cream for a wedding dress. The material was a thick Satin very similar to a wedding gown. It does come with a hoop which we won't be using. We already owned several Hoop-less crinolines which are shown in the picture.

Thumbnail of user celinec8
1 review
2 helpful votes
March 29th, 2019

I ordered a custom sized dress for my extremely petite daughter's prom. They sent me updates on their progress, and when the dress arrived early, I couldn't have been happier. The dress fits perfectly. It looks absolutely beautiful... exactly like the photo, and it is made to perfection. We could not possibly have been happier - especially since it was less than half the price of virtually the same dress in Nordstrom's.

Thumbnail of user mimij93
1 review
4 helpful votes
April 9th, 2019

You can clearly see which dress is the incorrect. No slit, wrong color, shaped like a window curtain instead of an evening gown with a train. The sequins look like fish scales. They started falling off as soon as it was removed from the plastic bag in which it was shipped. Just horrible. This is supposed to be my daughter's senior prom dress which caused her to cry with disappointment. The company has been telling us no to refund for a month now. They want to send us %10 of what we paid which was$179.00 US dollars. This is wrong and it feels like we have been scammed and fraud is also involved. All we want is a refund or the correct item.

Thumbnail of user nadyap1
1 review
2 helpful votes
March 9th, 2019

Thank you so much for my daughter's dress. She looked stunning at prom. The dress was beautifully made.

Thumbnail of user brittanyc105
1 review
5 helpful votes
April 9th, 2019

Sent in my measurements and the dress I ordered was too big. They got my measurements wrong. When I contacted them about a refund, they wanted pics of me in the dress for proof. I would not send them pics, I took pictures of the measurements while the dress was on floor laid out. Then they asked me to get it tailored. At my own expense. They said they would give me a 10% refund. I am not getting anywhere with them so I am spreading the word. They aren't very responsive and are an incredibly terrible business. I do NOT recommend them at all.

Thumbnail of user zoeyv2
5 reviews
7 helpful votes
September 24th, 2020

I ordered a dress and when it arrived it was very nice, however it was the wrong color an slightly off on size. Maybe a few inches to tight. Their return policy states it can only be returned if it's their error basically an within 7days. I emailed literally 15 min after opening. I then re measured myself and checked it against their site, I had the size right, also they say the color in the "as shown" photo can be slightly askew per our computer screen, so I found the dress it is clearly black not blue an when you click on the color options an click on the navy the photo changes yet when I click on black the photo stayed the same. Again their error. It arrived so fast an it is nice that I figured no big deal just exchange it an I'll still have it in time for the party. I was then greeted with an extremely curt email saying they don't exchange anything because everything is custom made, an that IF I qualify for the return I'd have to pay shipping and a 30% restock fee. What? You make the wrong color dress an I'm supposed to give you 30% to fix your mistake? Terrible business practices. I won't give them any more money - I'd rather pay the local seamstress to adjust it an then live with the color. Thankful it's dark navy not some bright blue. But I also won't battle with a company like this over a hundred dollars - I'm sure that's exactly what they bank in but we have enough stress with covid in our world than to deal with them. The dress is nice, also if you leave a negative review on their website it deletes it immediately.

Thumbnail of user julieb762
2 reviews
0 helpful votes
June 21st, 2019

I'm actually happy with what I got :) It's great quality and very much alike with the picture! The first picture is what it looks like before any tailoring. I suggest to use sticky bra with this type of dress because it's very revealing on the front. Nonetheless, I felt happy with the results.

If you have any question you can *******@kiimaaye on ig :)

Thumbnail of user paolap27
1 review
0 helpful votes
March 19th, 2020

Where do I start? I ordered a dress from myagal.com as a trial for my bridesmaid dresses. The dress was pink with silver beading in the pictire, when the dress arrived it was a horrible cheap fabric, the size was bigger than requested (even though we did custom sizing) and the beading ws GOLD, a horrible cheap lookokg gold beading all over the bodice of the dress.

Customer service does not help you and they only said theyccould refund me 5% of what ai paid. Horrible website, customer service and cheap looking gowns. The pictires they use on their webside are stolen and they just recreate the dress the best way they know how.

Do NOT BUY unless you want to throw your money away at a dress that will look like a middle achool project.

Thumbnail of user chrisitnec
1 review
10 helpful votes
February 28th, 2019

Not only was the dress delivered in wrong color and size, the smell of the dress was nauseating! They have responded to all my emails, however will not accept a return or issue me refund. They want me to accept a 20% credit. This only one of many sites that I am commenting. Also have reported to Google, BBB, and ftc.gov.

Thumbnail of user mitrar2
1 review
1 helpful vote
June 12th, 2019

I orderd a dress for my daughter graduation I paid $27.00 for fast shipping. I recived dress it was cheap fabric and nothing like picture and false describtion. Since I did n't recive her dress I tried to contact them through email. "NO RESPOND ". When i recived dress i try to place review on their company. The " REVIEW STAR " not accepting revews.

Thumbnail of user editha28
1 review
0 helpful votes
July 20th, 2019

I ORDER A DRESS I PAID $178.00 IT WAS HORRIBLE I CONTACT THE SELLER.
TO REFUND MY MONEY, BUT SHE ASK MY SO MANY QUESTIONS. I SENT ALL SHE ASKED ME BUT STILL DIDN'T REFUND ME NOTHING. SO I HAD TO THROW IT AWAY. I LOST ALL MY MONEY. PAYPAL DIDN'T DO ANYTHING BECAUSE THIS COMPANY IS NOT COVER UNDER PAYPAL PROTECTION. IF I COULD GIVE IT A ZERO, I WOULD DO IT. THESE CHINESE PEOPLE DON'T WANT TO LOOSE MONY, BUT SO WE WOULD. SO BECAREFUL DON'T LOOSE YOUR MONEY.

Thumbnail of user leanned22
1 review
2 helpful votes
March 6th, 2019

Thank you so much for my daughter's beautiful prom dress. Everyone complimented her and asked where it was from. Thank you again!

Thumbnail of user amym669
1 review
3 helpful votes
April 30th, 2019

Ordered a dress for my daughter for prom. Picture looked red. Dress is orange. Quality is poor. Company will not allow return.

Thumbnail of user ramonaf11
1 review
2 helpful votes
May 9th, 2019

This has to be a consistent consumer process for their challenges as a company. They are able to survive due to no return policy and dissatisfied customers and people keep buying. Sites like Facebook ads are there... I will be hitting those sites heavy to detour people from spending and being misled... these companies should be ashamed of themselves. BUT THERE IS A WAY AND I WILL GET TO IT!

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Search for the latest Miagal dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.

Company Representative

Thumbnail of user miag34
Mia G.

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