asked by
on 3/20/17Hello Srijana!
Could you please specify when did you call us?
Our managers are not available 24/7, because customers can easily chat with the writers directly. This is why the working hours for our managers are from Mon - Fri: 12:00 PM - 7:00 PM (Eastern Daylight Time). Also, they are not available at the weekends.
You can always write us and get an answer via email support@masterra.com
If you still have any questions, you can write me via email too. Sorry if there were any inconveniences!
More info is here at https://masterra.com/contacts.html