• MakeMyTrip

MakeMyTrip

Overview

MakeMyTrip has a rating of 1.52 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 233rd among Travel Search Engine sites.

  • Service
    173
  • Value
    165
  • Shipping
    120
  • Returns
    134
  • Quality
    158

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 23.9%
Positive
27
Neutral
1
Negative
85
57
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am shocked, truly a worst customer service and very bad company.
  • Everyone is a scammer, a liar beginning with the customer care to airline team named renuka to your travel consultant!
How would you rate MakeMyTrip?
Top Positive Review

“My personal experience with MakeMyTrip.”

vivek v.
10/7/23

I had a fantastic experience using MakeMyTrip for my recent travel plans. The website user-friendly interface made it easy to search for flights and hotels, and the wide range of options gave me flexibility in choosing the best deals. The booking process was smooth, and I appreciated the timely notifications and updates about my trip. Overall very good experience with MakeMyTrip.

Top Critical Review

“The worst service!”

Balu N.
1/25/24

MakeMy Trip is the worst site as they list hotels which are dangerous to health of the customers as these hotels are infested with mould and very dirty. The bathrooms are unuseable. Made a complaint to the customer service and they came back with an insult offer of Rs. 200 for next booking. Told them will never use them.

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) customer care (57)
Thumbnail of user balun1
1 review
0 helpful votes
January 25th, 2024

MakeMy Trip is the worst site as they list hotels which are dangerous to health of the customers as these hotels are infested with mould and very dirty. The bathrooms are unuseable. Made a complaint to the customer service and they came back with an insult offer of Rs. 200 for next booking.
Told them will never use them.

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Value
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret for your unpleasant experience. Your safety is our priority, and we understand your concerns. We escalate this issue for a thorough investigation and review. Kindly provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks

Thumbnail of user mdevsaha
1 review
0 helpful votes
February 8th, 2024

It was totally fake about refund policy. What they written on website. I booked hotel in some reason I cancelled booking. They are wasting the time of duration after that they said that they will not cancel my booking & also not to refund any amount. They are showing all fake ad in website & social sites. They are done cancellation refund policy I mmt..

Products used:
Hotel room cancel

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Value
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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

Kindly share your booking details on "Head-CS@go-mmt.com" for investigation. We strive for clarity and will address your concerns. Your feedback is vital for improvement. Thank you for your patience. Thanks

Thumbnail of user cthakur080
1 review
0 helpful votes
November 29th, 2023

Make my trip one of the worst app to choose for booking a flight. I would never recommend this to anyone. Staff is very unprofessional have no sense of what they're doing. Have told me my experience to customer service and other team members but haven't taken any action to satisfy this matter. Very frustrating that I had to tell them same store 10-15 times still no solution in the end. I would rather prefer different app for next time. ***not worth your time and money****

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely apologize for the frustration you've experienced. This does not align with our service standards. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thank you for your patience. Thanks

Thumbnail of user krystelm7
1 review
1 helpful vote
November 26th, 2023

I had an extremely unprofessional experience with this company. Emails go unanswered, and in the event of an issue, they neither respond nor provide a resolution. I strongly recommend considering an alternative provider to avoid potential financial loss. Particularly noteworthy is Mr. Abhinash from customer service, who displayed significant unprofessionalism throughout the interaction.

Tip for consumers:
I initially booked a ticket with them, but there was an error in the booking. When given the option for a refund or an alternative booking, I chose the latter, yet there has been no progress—no responses whatsoever. Interestingly, my sister encountered a similar issue with another provider (trip.com), and they efficiently resolved her matter within just two hours. The disparity in professionalism is quite evident.

Products used:
Ticket

Service
Value
Shipping
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Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We deeply regret any inconvenience caused. Your feedback is concerning, and we apologize for the lapse in service. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thank you for your patience. Thanks

Thumbnail of user joervinzubia
1 review
1 helpful vote
October 25th, 2023

My recent experience with you was incredibly frustrating. I paid for a booking that was never confirmed, and when I sought assistance, their customer service proved unhelpful in processing a refund. This ordeal has left me dissatisfied and disappointed with the company's lack of support and responsibility.

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Value
Shipping
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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We apologize for the inconvenience you faced. Please provide your booking details on "Head-CS@go-mmt.com", and we will investigate and address this issue promptly, ensuring a resolution that meets your expectations. Your feedback is valuable to us. Thanks

Thumbnail of user naveenr38
2 reviews
1 helpful vote
February 3rd, 2024

Dont do the booking from make my trip at the of cancellation they will deduct many charges which were not agreed at the time of booking. The Staff is also unprofessional in talk.

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret for any inconvenience. Please share your booking details on "Head-CS@go-mmt.com", and we'll investigate the issue. We strive for customer satisfaction and appreciate your feedback for improvement. Thanks

Thumbnail of user abadtypingajman11
1 review
1 helpful vote
February 24th, 2024

Worst experience once you book the tickets they won't reply even the don't care about customers reply so i request to every one that please don't waste your money there are many good options instead of make my trip. Once I booked ticket from Sharjah to New Delhi the booked from Abu Dhabi and told me that its from your side so I contact with airline told me that problem is from make mytrip.com so discuss with them I shared the proof from airline but unfortunately they reject to check it, when I asked mytip.com to show me the proof that I booked ticket from Abu Dhabi not Sharjah they told me it's our privacy we cannot share anything with you. You can check the attachment that I received from makemytrip.com you will laugh…. Hahhahahahahha.

Tip for consumers:
worst experience once you book the tickets they won’t reply even the don’t care about customers reply so i request to every one that please don’t waste your money there are many good options instead of make my trip. Once I booked ticket from Sharjah to New Delhi the booked from Abu Dhabi and told me that its from your side so I contact with airline told me that problem is from make mytrip.com so discuss with them I shared the proof from airline but unfortunately they reject to check it, when I a

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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely apologize for the inconvenience you've encountered. We take your feedback seriously and are committed to investigating and resolving the issue promptly. Kindly share your booking details on "Head-CS@go-mmt.com" for investigation. Thanks

Thumbnail of user johna5570
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Made a booking at Annes Garden home stay and they send me an invoice today.They already charged me 680 for tax when I paid for my entire stay.Today invoice came with additional 400 Rs for tax

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret for the inconvenience. Let us get this checked for you. Your satisfaction is our priority. Thanks

Thumbnail of user azharflydream
1 review
1 helpful vote
December 16th, 2023

When you cancel a flight reservation it gives you two options, either you get your money back in your card or in the App
However after choosing card, Make my trip will do Thier best on their part that you don't get your money back in your card. Very Very disappointing

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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We apologize for the delay and inconvenience you faced. This is not the service standard we aim for. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks

Thumbnail of user ankita.dhawan05
1 review
0 helpful votes
March 3rd, 2024

Horrible horrible customer service. I am still waiting for my refund to get initiated for an airline cancelation booking and it's been over a month. They really know how to rip off their customers

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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

I regret for the inconvenience caused by the delay in processing your refund. Please provide your booking details on "Head-CS@go-mmt.com", and we will expedite the process for you immediately. Thanks

Thumbnail of user venkatk10
14 reviews
30 helpful votes
January 4th, 2024

Hi There,
Order nummber: NH*******4414
I booked delux room from Makemytrip in Peace residency, pondicherry for my family, they charged ******* for four members but they gave us single bed room budget room, even it is not cost of 2000 INR
They did not provide beds for 4 members.

Products used:
Jio Fiber

Service
Value
Shipping
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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret the inconvenience faced during your stay. We're investigating the discrepancy and will ensure a swift resolution. Your satisfaction is our priority, and we appreciate your patience. Kindly provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks

Thumbnail of user rakeshtripathy
1 review
1 helpful vote
December 2nd, 2023

Fraud company with horrible customer service. Should be banned as a international ticketing agent. Agents are worthless here and good luck if you have to call them to solve anything

Tip for consumers:
Fraud company with horrible customer service. Should be banned as a international ticketing agent. Agents are worthless here and good luck if you have to call them to solve anything

Products used:
flight tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We apologize for your negative experience. This is not reflective of our standards. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thank you for bringing this to our attention. Thanks

Thumbnail of user naliniathish29
1 review
0 helpful votes
January 1st, 2024

I am writing to express my dissatisfaction with the cancellation and refund process for my recent flight booking. I have been charged despite opting for free cancellation, and the refund has not been initiated. The lack of proper customer service, including non-responsive chat support, increased my frustration.
And also the absence of proper customer service channels like online chat or a support email ID has made it difficult to seek assistance.I am writing to express my dissatisfaction with the cancellation and refund process for my recent flight booking. Despite opting for free cancellation, I have been charged, and the refund has not been initiated yet. Moreover, the lack of proper customer service, including non-responsive chat support, has increased my frustration. Additionally, the absence of proper customer service channels like online chat or a support email ID has made it difficult for me to seek assistance.

Products used:
Flight Ticket

Service
Value
Returns
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely apologize for the inconvenience you've faced with the cancellation and refund process. We're actively looking into this matter and will expedite the resolution. Kindly provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks

Thumbnail of user sheraz
1 review
0 helpful votes
December 17th, 2023

I purchased 1 Emirates Airline tickets from MakeMyTrip and 2 from Directly Emirates website. Due to a reason my flight got missed and I asked for refund from Emirates as well as from MakeMyTrip a fraudster company and Its been more than 2 months they didn't issue the refund neither they contacted airline for refund and whenever I called them they create new ticket and say our experts are working on your refund. When I contact Emirates they said sorry we didn't receive any request regarding this ticket and nobody contacted us for refund but these idiotz are fraudsters giving my excuses that the delay is from airline end. I am attaching the evidence where timeline is clearly mentioned and till now I didn't received from refund yet. Avoid from MakeMyTrip Fraud Company and never use these fraudsters if you dont want to be scammed.

Products used:
Airline Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret the inconvenince caused. This is not the service standard we aim for, we'll investigate and work to resolve it. Thanks

Thumbnail of user islamm17
1 review
1 helpful vote
July 23rd, 2023

The worst company I have ever booked with. They are elusive and don't care about customers. They are thieves. I should have received a refund from Jordanian airlines which confirmed me that they processed the refund but 3 months now and I haven't received my refund. But I will not leave them. I raised complaints against them to consumer rights authority in Dubai and I will follow up with them till I get my money. Be careful don't book with this company even if they give the cheapest price.

Tip for consumers:
Don’t book tickets with “makemytrip” even if they are the cheapest because if you have to get a refund, you won’t get it easily.

Products used:
Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

Hi,

We regret to hear about the difficulties you've encountered with your refund. We have received your email & reverted you with the refund status. We believe your query has been answered.

If you have any additional questions or require further assistance, please do not hesitate to contact us at "Head-CS@go-mmt.com".We are here to help and will do our utmost to resolve this matter to your satisfaction. Thanks

Thumbnail of user kirabester
2 reviews
0 helpful votes
November 14th, 2023

UPDATE: You might see that they have responded to my review here, I emailed and they never responded! So it's a false message, they're just trying to look like they care and are working on it.

Do not use MakeMyTrip! I've had just the absolute worst experience with them. I booked some flights through them over the summer, one of which was made in-operational causing me to miss an entire international trip. At the time and for months after they reassured and guaranteed me that I would receive a full refund for the flights that were cancelled and that I then missed as a result--after which I was also forced to purchase brand new tickets. For three months they kept reassuring me of the refund and saying they needed more time to hear back from the airlines. I just started applying more pressure and have just found out that I won't actually receive the promised refund, but that I will receive the same trip's tickets with now less than a year to use them as MakeMyTrip took so long to make anything happen. This is a trip I won't be able to make, so it's all wasted. DO NOT USE THEM.

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We apologize for the inconvenience you've faced. We understand your frustration and sincerely regret the disruption to your travel plans. Please provide your booking details via email "Head-CS@go-mmt.com", and we'll investigate this matter urgently to find a resolution that meets your expectations. Thanks

Thumbnail of user daliamoh.1911
1 review
0 helpful votes
November 25th, 2023

Worth service ever
You are cheating your customers
I need someone in charge to be in touch with me immediately to sort out my issue otherwise I will keep complaining everywhere even court till getting my money back and also compensation

Dalia
**************

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely regret for any dissatisfaction. Our team is committed to resolving your concerns promptly. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Your feedback is important to us. Thanks

Thumbnail of user redrose48500
1 review
0 helpful votes
December 3rd, 2023

After make Payment to Makemytrip, and booked a flight ticket, some issues happened to change flight dates, and I kept whatsApp them but they ignored to respond, I call there toll Number, and its out of service, and I emailed them multi times but they never respond. I felt like I am dealing with scammers because no respond at all, and I paid money to Airlines themselves to change flight date.
I REGRET THAT I DEALT WITH THEM.
DON'T DEAL WITH THEM IF YOU WANT TO SAVE YOUR MONEY

Tip for consumers:
MakeMyTrip make trap for people by offering cheapest prices flight tickets, but if you will contact them regarding changing flight date, or Airlines will change flights time or date due to changing schedules of flights by Airlines own decisions, MakeMyTrip won't even bother themselves to inform you

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely apologize for the inconvenience you faced. This falls below our service standards, and we deeply regret your experience. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. We appreciate your patience and value your feedback. Thanks

Thumbnail of user maheejm
1 review
0 helpful votes
November 26th, 2023

I have booked 1 cab from kannur to cochin airport. I have done partial payment and received message cab driver details and number provided by 30 minutes prior of dep.bedore 30 minutes received otp. We went with family and awaiting the cab... After departure time received message cab cancelled... No further info... I have mised my flight and ashamed Infront of all... So never book through make my trip. Please stay away

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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely regret the inconvenience you experienced. This falls short of our service standards. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Your feedback is crucial, and we apologize for any distress caused. Thanks

Thumbnail of user frederickcounsellor
1 review
0 helpful votes
October 28th, 2023

One of the agents of makemytrip.com, Mr. Sajin, cancelled my family ticket on my request (worth AED 4901) offering me the refundable amount of AED1920,
Trusting him I agreed and he.sent me confirmation email as we.
After 20days they did refund me just AED253/.
Remaining AED 1967/ do not pay me back.
When I approach them over the email or phone same old replay we need 48to 72 hours to sort it out ticket asked cancel on 26 July 2023.( more than 3 months)
No action has been taken place just message me same stating 47to 72 cut copy message.
This is really cheating nothing else.

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We apologize for the inconvenience you've faced with your refund. Please share your booking details on "Head-CS@go-mmt.com", and we will investigate and expedite the resolution, ensuring you receive the remaining refund promptly. Your feedback is valuable, and we aim to make it right.Thanks

Thumbnail of user smash.fire2009
1 review
0 helpful votes
September 13th, 2023

Worse experience with MMT. A agent named Naziya Tarranum is worse customer service provider.she planned a trip without looking into the customer requirements detail. Later she refused to cooperate and didn't received our calls, when we required her help in between the trip. Initially she was rude and unprofessional during the call. I'll give 1 out of 10 in rating. This will be my last booking from MMT.

Service
Value
Quality
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We sincerely apologize for your recent experience with MMT and the service provided by Agent Naziya Tarranum. This does not align with our commitment to excellent customer service. Please share your trip details at Head-CS@go-mmt.com so we can investigate and take appropriate actions. Your feedback is invaluable to us. Thanks

Thumbnail of user ghanshyams7
1 review
0 helpful votes
November 30th, 2023

Pls don't book tickets from mmt as taking lots of convenience charges around 100 dhs means 2300 Rupees and when you cancel then you will not get full refund.So you can book directly by airlines so you will get full refund.and mmt is giving your refund around 1 month and above

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We apologize for any inconvenience caused. We strive for transparency and value your feedback.Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks

Thumbnail of user mail4megha18
1 review
0 helpful votes
February 22nd, 2024

One of the bad coustomer service. I bought extra luggage of 3kg (₹1350) from the app which didn't reflect in the airline account and I got to know this in airport, so I had to again pay for extra luggage in the airport.Funny part airport people gave me 6 kg in ₹1300. The ground staff asked me to reach out the customer service which had some technical issue at that point and I was unable to reach them for next 3 days. Finally after a week when I was able to reach them over a chat a lady name Rebanta asked me to send the pdf of the amount I paid in the airport and I did that immediately (dated 14th feb'24). For last 9 days they are giving me timeline of 48hrs and still the process is going on.

I have attached the screenshot of the message I received from MakeMyTrip after purchase and the image that I had to again pay in the airport. Repeatedly I told them please give me a exact timeline which they have failed.

I would request please purchase the extra luggage from the respective airlines websites and this I was even warned by the airport ground staff people.

Products used:
Purchasing extra luggage

Service
Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret for the inconvenience you've faced with our customer service. We understand the urgency and are actively working to resolve the issue. Kindly share your booking details on "Head-CS@go-mmt.com" for investigation. Thanks

Thumbnail of user prithpalsinghp
1 review
0 helpful votes
September 7th, 2022

Make my Trip - India
When you Log In, (My Profile Information) you fill out your personal details and also the details of Passengers. Strongly suggested is that you miss out the details as below.
1) The Address of the Account Holder (Permanent/Residence and Office)
2) The Aadhar Card or PAN No of the Account Holder
3) The Emergency contact No. And the Emergency Email of the Same.
4) The Payment information
5) And the same for all the Passenger Added (for 1-3)

This will help us to Auto Fill the data, during booking of Domestic and International Flights.

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Thumbnail of user cheftb2
1 review
0 helpful votes
December 21st, 2023

I emphasize with people who have suffered at the hands of MMT and i am too a Victim. After booking return train tickets and paying extra for "Zero Cancellation" MMT Still charged additional 150/- as Cancellation charges (paid Rs. 572 just for cancellation wherein IRCTC charges Rs. 65 for the same). Both refunds have still not been received and MMT Junior Executive keep asking for your bank statement and pretend that our 20–25 mail sent has not being received by them. DO NOT EVER USE MMT AT ALL AND ESPECIALLY FOR TRAIN TICKET BOOKINGS. YOU WILL AND UP LOSING ALL YOUR MONEY.

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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We regret any inconvenience caused. We're actively looking into your concerns regarding the additional cancellation charge and delayed refunds. Please share your bank statement on "Head-CS@go-mmt.com" for a thorough investigation. We apologize for any misunderstanding and appreciate your patience. Thanks

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MakeMyTrip C.
Typically responds within 12 days

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1.5
497 reviews
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