Mailboxnationwide

Mailbox picked up ******* leaflets to advertise my optical practice. Despite MANY unreturned calls to them, mailbox never delivered them. Only when I got Trading Standards involved did I get my money returned. I never got my leaflets back and received no compensation for their loss.
Although they were very happy to take payment by credit card, they would only refund by ( very delayed) cheque.
I found them to be unhelpful, evasive and arrogant.
Do not trust them!

Have use Mailbox recently to deliver some flyers. I was pleasantly surprised with the service they provided.

I work with a charity and sometimes find it extremely difficult to work with some companies trying to arrange the VAT exemption, but they had it all sorted and understood.

They helped us out with maps of the areas and something they called 'Mosaic', which is a demographic targeting system. It allowed us to select the people who we thought would be best and it then showed us the best postcodes to deliver to. It was really interesting to see how each area broke down and I was really impressed with it.

From there it was simply a case of filling out their booking form with the areas for delivery; they then sent us over an invoice and arranged with the printers to get the stock collect free. This was a real bonus for us, as a charity saving money on small things is very important (as you can imagine!). The printer quoted £100 to deliver it to them, so that saving is more money being spent on good causes.
On the first day of distribution that I requested, I gave them a quick call, just to check everything was going to plan, they confirmed that the distribution teams had their stock and were getting started on it. They also said that the distribution would take five days.

After four days I asked my staff who lived in the area if they had got one and three out of five of them had, the other two got theirs the day after. This had pretty much confirmed the delivery for me, but I mailed them to check and they sent the distribution reports over when they came in.

So all in all they were efficient in dealing with my enquiries and delivered the leaflets in the timeframe requested. I would certainly recommend them to everybody.

Mailbox Nationwide Ltd in my experiance is a very good company to work with, my only complaint would be that they sometimes offer me a delivery slot really quickly, before I've even got my leaflets printed! This can sometime cause me some issues.

I know it's not really a complaint more an observation, but I suppose lots of people have to work to tight schedules and this must be an advantage to them.

I have always found them to be reliable and well priced.

"Delivered" 3,000 money-off leaflets in the Cambridge News and Crier, this is organised by Mailbox Distribution. Not got a single one back, no customers polled from the target area received them, Mailbox refused to give any street addresses delivered to apart from a short list of addresses all from one area which their independent auditor checks. Disgusted

Tell delivered my leaflets well, I got a great response from them, I'll be using them again in the near future.

Thanks for your efforts.

Do not use this company under any circumstances
The reviews posted below are clearly fabricated reviews from the organisers themselves.
They do not communicate. They are extrememly unprofessional
I did not have evidence of a single communication being printed or delivered.
Ultimately, the fault is my mine for having contracted MailboxNationwide
Do not make the same mistake
Use the RoyalMail Door2Door service. More expensive but infinitely more reliable

We would definitely recommend for door to door distribution. They were extremely efficient and helped us plan our campaign by providing us with postcode maps of the area, with the number of properties on them.

They gave us feedback at the end of the leaflet drop with a list of roads that had been checked. I was happy with the service.

We have contracted this company to deliver 33,000 brochures for a local Arts Festival. We specified the postcode areas which should have given a concentrated coverage. 3 weeks after after the due delivery date we have yet to find one household in receipt of our brochure even though the company insist that all brochures have been delivered! I would be very pleased to hear from anyone who has made high level complaints and/or have commenced legal action so we may plan our course of action.

Great company to work with!

We had seven thousand delivered to my local town and we had lots of people through our door with the vouchers. I've placed my second order for next month and I would recommend them.

Andrew Slawek

Do not use this company. We did, they did not deliver any leaflets and we subsequently took them to the small claims court and won. Getting the money, thats another matter! Caroline is a very slippery customer and lies easily. I visted her yesterday and was told that the company is in liquidation (Caroline herself told me that) but when I phoned offering work "Jamie" was very quick to prusue the enquiry. Basically a bunch of crooks. If you want to know more I think you can contact me via this site.

We used this company to distribute over 13,000 flyers and yet we are confident that they haven''t delivered any. They still haven't given any reports of areas covered despite numerous requests. This seems to mirror the problems other users on this site have had, apart from a number of questionably positive ones. It would seem we have lost not only the money we paid them, but also the sizeable printing costs of the leaflets. Has anyone had any luck complaining, or have any advice about legal action?

I would recommend them for the distribution they did for us.

This is the second time we used them in a month. We are online retailer, we had a sale in July, they helped us, did a last minute distribution for 15,000 copies leaflets around Manchester. The response was great, we had more visitors compared to last year's event. With another sale coming up, we used them again for a distribution of 15,000 leaflets last week. We are impressed by their efficiency, and truly appreciated their efforts.

We would give 10 out of 5 for the work if possible, and certainly will use them again in the near future.

Amazing... How to manipulate a website!

I was asked by a friend to check into this company as she's about to take them to court.
Looking over all the reviews of this company, just take a look at how many of the 5 * positive reviews are from people who've only commented on one company- check it out.
Someone more cynical than myself could possibly think that this company were setting up these reviews themselves... surely not, what sort of company would do such a thing?

A really helpful company, they sorted us out with a demographic report, so we could see where was best to put the leaflets. Then collected the stock and got them delivered. The whole process was quick and easy.

Got my leaflets out quickly, I had an offer on them for Christmas and they managed to get them all out in time.

I didn't really help them because I started organising it really late, I had them printed and forgot to get anyone to deliver them!

I called them up after getting a few quotes and they came to collect the leaflet two days later and had them out over the following five.

Yeah they have some negative reviews, but there are lots more positive, and you are more likely to complain off your own back rather than praise.

My experience of them has been completely positive.

M

We used Mailbox Nationwide because they allowed us to specify rural villages within a given postcode. We asked them to distribute 39,000 of two separate leaflets together. We were initially concerned when no one we knew in the distribution area had received a leaflet. We contacted them and they asked us for specific postcodes so we gave them 5 x 6 digit postcodes. That weekend, a full week after the distribution should have been completed, these 5 very specific postcodes received one or other of the fliers - not both. But surrounding addresses still did not receive the fliers. Our understanding is that there are at least 9 outstanding and unpaid county court judgements against them. Also there are very many complaints on gumtree and other websites from leaflet distributors who have not been paid. Basically, if you do the sums they don't add up. They can't pay what they claim they pay distributors and charge what they charge clients... the sums don't work... certainly in a rural area. We have been asking them to tell us how many distributors they had and how long they were distributing... they have not. Caroline Pocock's daughter, Katie Gray acts for the company as a 'paralegal'. She is a final year student at the University of the West of England and on her blog and cv she boasts that she enjoys appearing in court on their behalf to defend the many court cases that are brought against them. They have an in-house solicitor advocate, Gareth Rosser-Davies, who we were promised would deal with our case but when we asked for evidence that they had deployed sufficient leaflet distributors for sufficient time to distribute 39,000 leaflets for us, he did not do this and opted to pass the case back to his 'colleagues' We have assumed this means Katie Gray. We have reported Gareth Rosser-Davies to the SRA as we do not believe he is acting within their guidelines as a solicitor if he is working for a company who do not pay when county court judgements are found against them.

Very very bad experience. And YES, go to page 2 and 3 to read about the reality of this company of thieves and dishonnest cowboys.
I used them twice in London and I know now that no leaflets were distributed. I spoke to a number of people who live in the area.
When I first contacted Mailboxnationwide, Caroline herself answered. She always answers. I thought that was a bit strange as a busy Director would have a number of Office workers to handle distributions nationwide. She was very prompt at sending the invoice and very clear when pointing out that payment had to be done upfront.
When I later rang back to ask for a report, it took weeks to arrive and it was fake. I checked with the locals.
I wasted £3000 in printing and distribution costs. We are a small company and I am livid that MAilboxnationwide completely ruined the opportunity of a good advertising campaign.

Mailbox Nationwide is a Devon, UK based leaflet distribution company. They undertook to distribute ove 23,000 leaflets from 12-16 September 2011. I did not get one person interested in my service. Royal Mail distributed about 75,000 leaflets earlier this year & I had a great response. I back checked & found that not one leaflet was delivered in the post codes I asked for. Executive Director Caroline Pocock agreed to give me information about the distribution but only reluctantly supplied a list of only 16 roads in which they had distributed leaflets. She then stopped responding to emails. So I am in the process of taking this company to court. Very very bad experience & very costly so far.

Delivered my leaflets, no problems, I would consider using them again

We had an awful experience will these people - 17,000 leaflets were to be distributed and the FAILED to deliever them.
All of our 'phone calls to Caroline Pocock have been met with a curt and arrogant reply. We are fobbed off each time and she NEVER returns calls once she has your money.
AVOID AT ALL COSTS!

These people are crooks, I don't believe one of the earlier reviews - I think they are written by the company in different names - note how not one of the reviewers has written more than this one review? I am in the process of taking them to court for the non delivery of leaflets. Check other sites out including Trading Standards in Devon who are investigating them - you'll soon see how dreadful their service is. And for the record - they have 5 CCJ's against them that I know of! (all public information so check it out for yourselves)

We contracted this organisation (not sure of its' legal status so maybe check) to send out ******* flyers in London paying £420 for solus. Once paid, they didn't respond to complaints until we contacted their local trading standards. I went to about 10-15 properties* to which I have access (we are a property managing agent in the area) and talked to the tenants and not one had been received. This picture is starting to look as if it is replicated elsewhere. Subsequent to a posting in March we were threatened with legal action to remove our posting, which has prompted us to act on our original threat to begin legal action for breach of contract. We don't do this lightly but we allege that they have completely failed to distribute any leaflets and we are confident we can prove it. Exeter trading standards & watchdog have also apparently received a number of complaints about this organisation.

* we are now trying to talk to 100 local people, so far not one person has seen our leaflet before.

NB Looking at other websites it also appears they only pay their distributors if pushed hard and always in considerable arrears. It now seems they are using clever techniques to suppress any successful searches for complaints & reviews. They say they have ISO9001 but if you examine the website of the company that accredited it there is an overriding emphasis on consistency – whether consistently good or bad – as against quality. Also be careful of receiving their 'contract' without realising it – it is attached to their booking form but is not noticeable & doesn't print out; it would fail UCTA for consumers every day of the week but the test will be a little higher for B2B.