Madisonseating Questions & Answers

Here’s what consumers have asked with answers from Madisonseating staff and previous consumers.

16 questions answered

0% answered in 1 day

Question:

Hello, madison s. of madison seating. is your name a coincidence, or are you its namesake? :>) i'll continue on another form..... Hello, madison s. of madison seating. is your name a coincidence, or are you its namesake? :>) i'll continue on another form.....

Answer:

Hi Joyce, Our company name is Madisonseating.com.

By madison s., over a year old

Question:

Should tell customers that you are out of a color when they order and not just send another color very bad service! Should tell customers that you are out of a color when they order and not just send another color very bad service!

Answer:

Patricia. We understand there was an error in the color chair you received. We offered to pick up the chair at our expense and issue a full refund as we are now sold out of the blue Aeron chair. We did not intentionally ship you an incorrect color chair. Mistakes happen. This was an honest mistake done by a packer, probably due to the holiday rush. The color black and blue are hard to discern on a mesh chair. Please return the chair at this point as your reaction to the error has been a tad excessive.

By madison s., over a year old

Question:

Wrong. i placed an order and was told it was cancelled. rude customer service. bought another elsewhere then you sent chair! idiots!

Answer:

Hi Lonnie. We do not simply cancel orders without there being a good reason. Your placed (2) separate orders with us and it appears you are confused by your purchases. The first order was processed successfully with the payment you provided and shipped in a timely manner. You were emailed a confirmation of this order along with an order number assigned for that transaction. On the second order you attempted to place you provided a new email address and an invalid credit card number. The order was flagged as a potentially fraudulent transaction and subsequently canceled. Again, an email confirmation with a DIFFERENT order number was emailed to you along with a notification indicating there was an issue with the payment provided. It appears you may have gotten confused by your own purchases. We are always available if you need further clarification on these 2 separate purchases.

By madison s., over a year old

Question:

What is covered under the 10 year warranty exclusively with madison seating What is covered under the 10 year warranty exclusively with madison seating

Answer:

The warranty we offer covers any mechanical issues that may arise during normal use of the product

By madison s., over a year old

Question:

I ordered a s size herman miller aeron chair. it came in with a s size of seat but m size of backing. how can i get replacement? I ordered a s size herman miller aeron chair. it came in with a s size of seat but m size of backing. how can i get replacement?

Answer:

Hi Fong, Our records indicate that you were sent an email apologizing for the error in sending you a the Size B chair and not the Size A chair as requested. We offered you a generous compensation to keep the incorrect size chair or the option of picking up the chair for full refund or exchange. In fact, a fedex pre-paid label was already sent to you. Please contact our customer service department if you did not receive this information. The Team at Madisonseating.com

By madison s., over a year old

Question:

Are the steelcase chairs on your site new or refurbished? Are the steelcase chairs on your site new or refurbished?

Answer:

My chair appears to be refurbished from 2007! I bought it "brand new" in 2012, turns out it was not. Read my review about Human Scale chairs (dated 10/18/2016).

By Sheila L. over a year old

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