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ARE THESE CHAIRS USED??? ALL THE REVIEWS ARE BAD AND OUR ORDER WAS NOT SHIPPED UNTIL 2 WEEKS AFTER PAYMENT. I DON'T BELIEVE I WILL ACCEPT IT. HOW DO I GET MY MONEY BACK?????????? Alice Miner alminer2@att.net
asked by Alice M. on 6/2/15
2 Answers
Hi Alice. Thank you for your inquiry! Our records indicate that you placed an order with our company on 5/19/15. At that time, you were told the delivery time frame would be around 10-14 business days. Your chair is scheduled to be delivered tomorrow which is right within the time frame we estimated. The chair you purchased was part of our clearance sale section and the prices are reduced considerably so that yourr savings will be several hundred dollars. Due to the tremendous response on our clearance sale items, the delivery time gets estimated at 10-14 business days. Our customer's are willing to wait the extra few days on the shipping since our prices and services cannot be beat. Your purchase includes a 30 day satisfaction guarantee and 10 year warranty with Madisonseating.com. Feel free to contact our customer service department directly for more information relating specifically to your order. Enjoy your new chair!
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My chair appears to be refurbished from 2007! I bought it "brand new" in 2012, turns out it was not new. Read my review about Human Scale chairs (dated 10/18/2016).
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