Madame Bridal

ALTHOUGH THE DRESS WAS LABELED THE SIZE ORDERED IT DIDN'T FIT MY WIFE AS OTHER SIMILAR SIZES DID AND COULD NOT BE ALTERED. MADAME BRIDAL WOULD NOT RESPOND TO OUR REQUEST FOR RETURNING IT AND THEN MADE FALSE AND DEMEANING ACCUSATIONS TO DISCOVER CARD WHEN WE DISPUTED THE CHARGE WITH THEM. NUMEROUS CALLS AND EMAILS TO THEM HAVE BEEN IGNORED AND NOW WE HAVE FILED A COMPLAINT WITH THE FLORIDA ATTORNEY GENERAL AND ANY OTHER ENTITY WE CAN THINK OF FOR THE $597 DRESS

Wedding dress is the first impression of your wedding. It's the right place to do everything right.Madame Bridal Wedding Dresses is a professional bridal and evening wear store carrying all types of extravagant dresses made with the best materials, according to your taste.

The customer service here was nothing short of excellence. Before coming to Madame Bridal, I had been to four other store's searching for the perfect prom dress. I was upset that I could not find what I wanted for my special night. A store associate assisted me and asked me if there was a dress I was looking for in particular so I gave her an idea of what I needed. She helped me find multiple options from Rachel Allen to Sherri Hill all for under $300! Because of Madame Bridal, I looked stunning for my prom night.

Do not purchase from this online retailer! I was not satisfied with my dress (spent $729) and they only offered an exchange from the dresses THEY had in stock (144 dresses, only 26 of which were in my size!) AND THEY DOCKED ME 20% for a restocking fee ($145!) so I ended up having $583.20 to spend. My new dress I felt like I was forced to choose that I don't even love was $105 short of the $583.20 and they just kept the difference! So they stole $250 from me! Absolutely despicable thieves. Do not purchase from here! I will putting this EVERYWHERE.

I have to admit that I wasn't sold immediately on the Dessy 57 Grand when I first saw it, but as a bridesmaid I didn't have much choice because that's what my sister-in-law to be wanted. Once I had it taken in slightly however, I have to say that it looked amazing! In fact, I got compliment the whole night from people at the reception that said I wore it best. (Yay!) The color was a perfect match for my skin tone and I got to show off my legs, which I think are my best feature, so in the end I was very happy. By the way, everyone at Madame Bridal was a joy to work with, especially Simon, and they had everything ready on time too. Thank you to everyone and you can bet that I will recommend you to all my girls in the future.

This is the worst customer service I've ever experienced. A 3-day return policy is absurd, and they won't take phone calls. They only reply to emails with automated responses - if they reply at all. They are crooks and should be closed down. I've read nearly a hundred negative reviews about this company (a little too late for me, unfortunately) and now I own a $1000 dress that I cannot wear - the same story over and over. They are stealing money from innocent consumers that have become accustomed to online purchases and fair return policies. My next call is to the Better Business Bureau.

Beautiful well made dress. Colour true to the photo on website. Very comfortable fabric. Well made and the material is rich and flows as I walk. Many compliments. Fast shipping. Help given from assistant was much appreciated. Jj House is my preferred online store for formal dresses and accessories.

I ordered a dress on line that was too small, but was able to swap for a different style. I do not like the new dress at all. When I asked to return for a refund they refused. Now it appears they have blocked all of my means of communication. I can't access their site and they never answer their phone. Mailbox is always full so cannot leave a message. $550 lost. BTW the new dress came with no receipt.

I recently bought a Soulmates gown from Madame Bridal. It's a lovely gown, but just a bit on the snug side. I e mailed them twice and asked if I could exchange it for a larger size. When I didn't hear back from them I called their office. The gentlemen that I spoke to said they could not exchange it, as it was on sale, which it wasn't according to Madame Bridals website. The gentlemen said the only he could do was sell me another gown in a larger size for 10% off.
He said it had shipped directly from Soulmates so there was nothing he could do, even though I had paid Madame Bridal directly for the gown.
I called Soulmates and they said the did not have it in a larger size, even though their website said they did.
So now I have a dress that doesn't fit and I'm out $370 dollars with nothing to wear to my daughters wedding.
My advice - don't buy either of these companies. I'm sorry I did

Madame Bridal is a bridal brick and mortar as well as online retailer. They are located in Boynto Beach, Florida. They have been in the Bridal and Prom business for 3 generations. They have an award winning customer service team. Among the products they offer is Wedding Gowns, Bridesmaids Dresses, Prom Dresses, Mother Of Bride And Groom Dresses, Cocktail and Evening Dresses.

Ordered a Bat Mitzvah dress on line for my granddaughter. Owner could not have been more helpful with my plethora of questions. Yes, there was a no return policy for this beaded dress and I don't blame them- it could have been destroyed if not packed properly.
My granddaughter was nervous before receiving it, even though, I had been practically assured it would fit her size.
And fit it did! Gorgeous dress and one over the top ecstatic teen. Many many compliments, but, most of all, she was totally in love with it!

GOT THE DRESS ON TIME BUT TOO BIG-NO PACKING SLIP - NO ORDER NUMBER -THEY SAY JUST SEND AN EMAIL -VERY UNCOMFORTABLE BECAUSE NO EXPLAINATION ON WHAT HAPPENS NEXT -i WOULD NEVER USE THEM IF ANY POSSIBILITY OF RETURN -CANT TALK TO ANYONE ON A $600 DRESS

I bought my Homecoming dress from here a few weeks ago and I was absolutely in LOVE with it. The theme was Arabian Nights and I ordered the dress extremely last minute, but they still managed to ship it out to me on time. My dress was Alyce Paris 4679 size 00 and it fit me perfectly. I'm was overjoyed with my dress.

I bought a $400 dress, opened the box to discovered the dress was damaged. Hole in it, missing rhinestones, detail strips actively curling up and falling off. I called, left a phne message, sent 2 emails, sent 2 text essages, and inbox nessaged on instagram. They have absolutly ignored me. No response at all.

Very accommodating and helpful! Much better than other online shops! They found the dress quickly and were going to make sure it got shipped right away!

I am in the entertainment field. I had tried to find a dress in multiple sizes for up coming events in my field. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes. I usually buy several of one style if I like it, but he did not have them. I had mentioned the debacles the Manufacturer I had experienced but instead of listening he disconnected me. Obviously he did not wish to court me as a prospective customer in the future. That being said he had no idea whom he was speaking with, nor how much money I could possibly spend with him. To me the dress not even $1000. 00 was nothing compared to what I normally spend. But he has lost a potential buyer for life without knowing or caring. From reading some reviews online about others experiences, I am not alone in my opinions.

I carefully took all the measurements on their size chart which indicated I should order a size 16. Normally I wear a 12-14. The dress arrived and it is huge. No where during the purchasing process did the website say this was a "special order". That notice came after they excepted my order and charged my credit card. Now they are claiming it is a special order and will not give me a refund. I have never been so upset. I cant afford to just throw $315.00 out the window. Buyers beware!

I had my eye set on a dress for my daughter's prom. The color we had chosen (teal) wasn't going to be available from the manufacture. I called Simon and he made this transaction go smoothly and eased a worried mom. He suggested the color pictured and I could have not been more pleased. Delivery was quick! Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. Any apprehension about this dress, don't dare worry it's perfect.

Al from Madame Bridal is absolutely the best! I was very stressed to find a dress for my son's Bar Mitzvah. I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. He accommodated me even though I forgot to make an appointment and stayed later to help me. They have such a beautiful selection of dresses, fair prices and the alternation was done when promised. I will definitely be back!
Paula

Amazing experience! Overall trusted him with the shipping and my dress that was going to take long but came in much quicker than expected! Tracking and shipping was an easy process and keeping in touch with the owner helped a lot! Best dresses!

I found a beautiful mother of the bride dress online. I could not find it at any salon in Michigan. A local bridal shop told me that I could not get my #1 choice mother of the bride dress. They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. I called Madame Bridal. They found my number one choice dress and promised I could get it in four weeks. The dress arrived in Michigan within six days. The dress is stunning and fits perfectly!

I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. Advise the merchant he stated he will contact the designer below is his

His answer ****
I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully. They all work the same way. Another zipper will not work. This is the professional opinion of 2 seamstresses working for us.

My dress was not what I expected but they were very helpful at offering me a refund for my return. They offer very beautiful dresses.