• L'Oréal Paris

2018 CUSTOMER CHOICE AWARD

L'Oréal Paris

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Overview

L'Oréal Paris has a rating of 3.69 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with L'Oréal Paris most frequently mention hair color, good quality, and long time. L'Oréal Paris ranks 2nd among Anti Aging sites.

  • Service
    59
  • Value
    66
  • Shipping
    54
  • Returns
    50
  • Quality
    68
  • No refund
  • Free shipping > $25
  • Yes
Positive reviews (last 12 months): 60%
Positive
6
Neutral
0
Negative
4
15
See all photos

What reviewers want you to know

Positive highlights

  • I purchased hair color and hair dye from the site.
  • Great Product and Quality, especially like eye shadows and creams. I really love this brand forever...
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate L'Oréal Paris?
Top Positive Review

“Internationally popular”

Adam D.
1/3/24

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Top Critical Review

“Performance Promises”

Brenda W.
3/7/23

Your products are not for everyone. I stop using Olay to try out L'oreal. Your cleansers, moisturizers are too thick and remain on face after washing off. Makes you look pale and ashy. Definitely not for darker skins. Do not like the fragrance in products which does not indicate on packaging. Will go back to Olay. Unfortunately, I can't return product. No need to add image. I don't have my receipts from Walgreens. I bought night cream, day moisturizer and cleanser.

Reviews (319)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair color (16) great product (6) makeup products (3) quality products (4) loreal products (4) loreal cosmetics (3)
Thumbnail of user adamd399
4 reviews
5 helpful votes
January 3rd, 2024

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Quality
Thumbnail of user mariet417
1 review
0 helpful votes
May 10th, 2022
Verified purchase

L'Oreal cosmetics is usually my go to brand. Bought this mascara a few weeks ago. Opened package and used first time to attend Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Thumbnail of user maryg3577
1 review
0 helpful votes
August 27th, 2023

I've used L'Oreal products for 30-plus years, but something has changed since the pandemic. Mascara tubes are so empty, and the eyeliner is not the same, I used the foundation for years but found Covergirl is equally as good if not better. I've switched to Covergirl for everything. Not sure what happened but you've lost me as a customer.

Products used:
cosmetics

Quality
Thumbnail of user laurelw419
4 reviews
25 helpful votes
November 11th, 2023

The layout of the site is intuitive, and I was able to quickly locate what I wanted. THANKS!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaenj1
1 review
0 helpful votes
November 6th, 2021

I am very disappointed with this product. It costed a lot of money and was absolutely not worth getting. It doesn't work at all, the color transformation advertised on the package is nothing like what you actually get. It also dried out my hair significantly and led to breakage and some hair loss.
I do not recommend this product for any hair type at all, I doubt it'll work for anyone!

Tip for consumers:
Keep proof of reciept of payment. Don't use Loreal Tokyo Intense Violet Hair Color. It's a waste of time and money. Very bad for your hair's texture, will dry you out.

Products used:
Hair color

Thumbnail of user karene959
1 review
3 helpful votes
June 28th, 2021

The day only lasts 24 hours and if you look a bit like me, you spend most of your time making the hours work twice as long to be able to do everything. So it is logical that we need a long-lasting makeup base, which in addition to giving us perfect coverage, we can trust that it will withstand everything that can happen to us during the day.

In this post I want to share my personal experience testing the new Infallible 24H base from L'Oréal Paris.

Thumbnail of user bethc838
1 review
1 helpful vote
January 30th, 2022

I bought 2 age perfect I renewal. No change in my skin after using all I could. One bottle stopped pumping at 1/2 empty and the other stopped pumping at 2/3 empty. Product should be in a little jar so that the entire amount can be reached. Picture shows how much is left in each container that cannot be pumped out.

Tip for consumers:
Expect to only get 1/2 to 2/3 of the product from the container.

Value
Quality
Thumbnail of user calebd161
2 reviews
0 helpful votes
March 7th, 2024

Loreal is the brand that's most popular. I've been using their cosmetics for the past 6 months and I really love their product quality at a very affordable price. Even their products last well all day long. Some goods are very costly but worth paying for a product of high quality.

Thumbnail of user lesterk.m
1 review
1 helpful vote
January 23rd, 2023

Me and my family in love with each one of their products. I am using 100% of their products for a years.

Tip for consumers:
There was all the product we can find and the price should be here.

Products used:
Shampoo

Thumbnail of user mariaj1334
1 review
0 helpful votes
June 14th, 2023

Wow just wow, I have always had a rough time locating a color match, I'm biracial and could not find the right shade but TRUE MATCH 6.5 is perfect, Thanks L'Oréal

Tip for consumers:
I worked in cosmetics for years and this is just as good if not better than high end foundation .

Products used:
True Match W6.5

Value
Quality
Thumbnail of user brendaw1744
1 review
0 helpful votes
March 7th, 2023

Your products are not for everyone. I stop using Olay to try out L'oreal. Your cleansers, moisturizers are too thick and remain on face after washing off. Makes you look pale and ashy. Definitely not for darker skins. Do not like the fragrance in products which does not indicate on packaging. Will go back to Olay. Unfortunately, I can't return product. No need to add image. I don't have my receipts from Walgreens. I bought night cream, day moisturizer and cleanser.

Tip for consumers:
Keep receipts in case you have to return. Something I did not do, so is stuck with using products to use up.

Products used:
I bought product from Walgreens. Cleansing solution, night time mask, filler moisturizer

Value
Quality
Thumbnail of user angiez10
2 reviews
1 helpful vote
August 12th, 2018

Your shampoo and conditioners make my hair really dry and not completely washed. What I like are your hair colors. I've used some of your makeup I like some of them. Only thing I haven't try are your skin products.

Thumbnail of user nickb1163
1 review
2 helpful votes
August 5th, 2023

I love the pink L'Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105, I can trust it is the same. Picture is from the same week searching for the right color of 105.

Tip for consumers:
I love the pink L’Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105 , I can trust it is the same. Picture is from the same week searching for the right color of 105.

Products used:
Cosmetics

Thumbnail of user mayap71
2 reviews
3 helpful votes
December 2nd, 2022

Love it! They have pretty high standards in terms of product quality and an OK price point. I would definitely recommend this product to anyone thanks loreal

Service
Value
Shipping
Returns
Quality
Thumbnail of user alevj
1 review
0 helpful votes
January 25th, 2022

I decided to try noir balm washable mascara. Before I used telescopic and it's really good. This one is also great. Maybe I'ii use it for some time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresap905
2 reviews
1 helpful vote
January 25th, 2023

If you didn't know, L'Oreal use animal testing for their products. So the question is:

Do you want to use product who test on animals?
Do you want, that animals live in a cage, because your product?
Do you want that they torture animals and kill them?

It's your choice, but choose precisely.

Products used:
I don't want to use their products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellec3122
2 reviews
0 helpful votes
January 4th, 2023

Their mascaras are really overrated. I don't know why people keep talking about them. I bought Air Volume and Lash Paradise just a few weeks ago and it has already dried out.

Thumbnail of user angelap1556
2 reviews
0 helpful votes
January 6th, 2023

Totally the best! I am in love with each one of their products! I am using 90% of their products, from hair to face. No other brand is similar to them!

Tip for consumers:
The best!

Products used:
Hair, face, make-up

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondab663
1 review
0 helpful votes
September 21st, 2022

I love the colors in this eyeliner unfortunately it's an eyeliner pencil every time you go to sharpen it it just keeps breaking off I waste over half of the pencil just trying to get it sharpened. I have bought two new sharpeners and still the same result I wish this product was not in a pencil but in a mechanical one.

Thumbnail of user bakhtawarabbasi701
3 reviews
0 helpful votes
September 11th, 2023

L'Oreal Paris is the best product.this product's result is so good.i will always use L'Oreal Paris.after using L'Oreal paris,my hairs are so gorgeous.

Shipping
Thumbnail of user amandac1516
3 reviews
0 helpful votes
July 14th, 2021

Horrendous product which has two separate compartments - only one of them works so you can't get half of the ingredients out of the bottle. To make my experience worse, when explaining the situation to L'Oréal, their advisor has responded to offer me a reimbursement of 50% of the purchase price. It seems ridiculous to me that I can only be refunded 50% of the price I paid, presumably because the products is half working…it gives me the white cream but not the orange. To summarise, the product is inadequate and the customer services is worse.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dulced19
18 reviews
258 helpful votes
November 28th, 2023

I recently bought Volume Million Lashes mascara. In general, I liked it, although the effect is not as strong as I thought. And for its price it's a good option, although it doesn't quite live up to the hype.

Thumbnail of user heidic306
1 review
0 helpful votes
September 6th, 2022

The products are great but need to stop animal testing! That is the only down fall just like most company's

Service
Value
Shipping
Returns
Quality
Thumbnail of user maggiel159
2 reviews
1 helpful vote
July 6th, 2022
Verified purchase

I buy only this cosmetics, it is very high quality and at the same time the price is affordable. I think that it is very difficult to find any analogue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizabethw10
1 review
0 helpful votes
January 20th, 2023

I purchased the Ever Strong Thickening Shampoo for $8.99. When I went to use in in the shower nothing came out the top, but the bottom seam was completely opened and the entire bottle had squeezed out onto the shower floor. I sent a picture of the bottle and the opened seam to L'Oreal and requested a replacement. They said my picture didn't show the lot number (not on the tube anywhere) and they would need more pictures and a copy of the receipt. I had not saved the receipt, or I would have returned it to the store. DON'T WASTE YOUR MONEY ON L'OREAL ANYMORE.

Tip for consumers:
They say it is best if you upload a picture of the receipt if you have it, but then when done a screen pops up saying your review may get bumped if you don't have a receipt. If I had a receipt I would have returned the product to the store. How many people save receipts for everything they purchase. It looks like it is coming to that as manufacturing quality is getting worse.

Products used:
Shampoo

Service
Value
Quality

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About the business

Find The Best Makeup, Hair Care, Hairstyling, Hair Coloring, Skincare & Anti-Aging Products On The L'Or̩al Paris Homepage. How-to videos and makeup tutorials.

Business Attributes

  • No refund
  • Free shipping > $25
  • Yes

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