• L'Oréal Paris

2018 CUSTOMER CHOICE AWARD

L'Oréal Paris

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

L'Oréal Paris has a rating of 3.69 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with L'Oréal Paris most frequently mention hair color, good quality, and long time. L'Oréal Paris ranks 2nd among Anti Aging sites.

  • Service
    59
  • Value
    66
  • Shipping
    54
  • Returns
    50
  • Quality
    68
  • No refund
  • Free shipping > $25
  • Yes
Positive reviews (last 12 months): 60%
Positive
6
Neutral
0
Negative
4
15
See all photos

What reviewers want you to know

Positive highlights

  • I purchased hair color and hair dye from the site.
  • Great Product and Quality, especially like eye shadows and creams. I really love this brand forever...
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate L'Oréal Paris?
Top Positive Review

“Internationally popular”

Adam D.
1/3/24

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Top Critical Review

“Performance Promises”

Brenda W.
3/7/23

Your products are not for everyone. I stop using Olay to try out L'oreal. Your cleansers, moisturizers are too thick and remain on face after washing off. Makes you look pale and ashy. Definitely not for darker skins. Do not like the fragrance in products which does not indicate on packaging. Will go back to Olay. Unfortunately, I can't return product. No need to add image. I don't have my receipts from Walgreens. I bought night cream, day moisturizer and cleanser.

Reviews (319)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair color (16) great product (6) makeup products (3) quality products (4) loreal products (4) loreal cosmetics (3)
Thumbnail of user adamd399
4 reviews
5 helpful votes
January 3rd, 2024

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Quality
Thumbnail of user mariet417
1 review
0 helpful votes
May 10th, 2022
Verified purchase

L'Oreal cosmetics is usually my go to brand. Bought this mascara a few weeks ago. Opened package and used first time to attend Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Thumbnail of user maryg3577
1 review
0 helpful votes
August 27th, 2023

I've used L'Oreal products for 30-plus years, but something has changed since the pandemic. Mascara tubes are so empty, and the eyeliner is not the same, I used the foundation for years but found Covergirl is equally as good if not better. I've switched to Covergirl for everything. Not sure what happened but you've lost me as a customer.

Products used:
cosmetics

Quality
Thumbnail of user angiez10
2 reviews
1 helpful vote
August 12th, 2018

Your shampoo and conditioners make my hair really dry and not completely washed. What I like are your hair colors. I've used some of your makeup I like some of them. Only thing I haven't try are your skin products.

Thumbnail of user kaenj1
1 review
0 helpful votes
November 6th, 2021

I am very disappointed with this product. It costed a lot of money and was absolutely not worth getting. It doesn't work at all, the color transformation advertised on the package is nothing like what you actually get. It also dried out my hair significantly and led to breakage and some hair loss.
I do not recommend this product for any hair type at all, I doubt it'll work for anyone!

Tip for consumers:
Keep proof of reciept of payment. Don't use Loreal Tokyo Intense Violet Hair Color. It's a waste of time and money. Very bad for your hair's texture, will dry you out.

Products used:
Hair color

Thumbnail of user calebd161
2 reviews
0 helpful votes
March 7th, 2024

Loreal is the brand that's most popular. I've been using their cosmetics for the past 6 months and I really love their product quality at a very affordable price. Even their products last well all day long. Some goods are very costly but worth paying for a product of high quality.

Thumbnail of user firaols
2 reviews
1 helpful vote
December 29th, 2020

I love all the products from L'Oreal! They have some of the best drugstore makeup that outweighs the performance of luxury makeup.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dulced19
18 reviews
252 helpful votes
November 28th, 2023

I recently bought Volume Million Lashes mascara. In general, I liked it, although the effect is not as strong as I thought. And for its price it's a good option, although it doesn't quite live up to the hype.

Thumbnail of user manishaj20
1 review
0 helpful votes
March 23rd, 2023

I very recently tried the loreal shampoo and conditioner and it left with soft, silky, smooth hairs. I had tried many products but after two day of hair wash my scalp produce lot of oil but after trying loreal I have got such amazing results. Would like to try some more samples.

Tip for consumers:
Using shampoo properly to the root twice.
Then after rinsing using the conditioner only on ends. Use it twice a week for best results.

Products used:
Shampoo and conditioner

Value
Quality
Thumbnail of user stannisl1
2 reviews
5 helpful votes
January 19th, 2021

Top rate on all L'Oreal goods. Their waterproof mascara is very waterproof and with soap and water they don't slip off. When you cry, laugh or swim, it's healthy. So many different complexions are matched by the foundations and powders. Blushes and eye shadows come in a range of shades that suit them. And it's hypoallergenic for all things.

Thumbnail of user bethc838
1 review
1 helpful vote
January 30th, 2022

I bought 2 age perfect I renewal. No change in my skin after using all I could. One bottle stopped pumping at 1/2 empty and the other stopped pumping at 2/3 empty. Product should be in a little jar so that the entire amount can be reached. Picture shows how much is left in each container that cannot be pumped out.

Tip for consumers:
Expect to only get 1/2 to 2/3 of the product from the container.

Value
Quality
Thumbnail of user laurelw419
4 reviews
25 helpful votes
November 11th, 2023

The layout of the site is intuitive, and I was able to quickly locate what I wanted. THANKS!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karene959
1 review
3 helpful votes
June 28th, 2021

The day only lasts 24 hours and if you look a bit like me, you spend most of your time making the hours work twice as long to be able to do everything. So it is logical that we need a long-lasting makeup base, which in addition to giving us perfect coverage, we can trust that it will withstand everything that can happen to us during the day.

In this post I want to share my personal experience testing the new Infallible 24H base from L'Oréal Paris.

Thumbnail of user nickb1163
1 review
2 helpful votes
August 5th, 2023

I love the pink L'Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105, I can trust it is the same. Picture is from the same week searching for the right color of 105.

Tip for consumers:
I love the pink L’Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105 , I can trust it is the same. Picture is from the same week searching for the right color of 105.

Products used:
Cosmetics

Thumbnail of user teresap905
2 reviews
1 helpful vote
January 25th, 2023

If you didn't know, L'Oreal use animal testing for their products. So the question is:

Do you want to use product who test on animals?
Do you want, that animals live in a cage, because your product?
Do you want that they torture animals and kill them?

It's your choice, but choose precisely.

Products used:
I don't want to use their products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherrig155
2 reviews
0 helpful votes
November 2nd, 2022

The first lipstick in my life is from L'Oreal Paris. It is a bright red lipstick, like a rose, and I like it very much. Impressed with this brand ever since, I'll keep buying until I can't pick up makeup.

Thumbnail of user lesterk.m
1 review
1 helpful vote
January 23rd, 2023

Me and my family in love with each one of their products. I am using 100% of their products for a years.

Tip for consumers:
There was all the product we can find and the price should be here.

Products used:
Shampoo

Thumbnail of user emmie
2 reviews
1 helpful vote
October 15th, 2021

I love all the products from L'Oreal.
A lot of my makeup and haircare is from L'Oreal. They have pretty high standards in terms of product quality and an OK price point.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yasminb32
60 reviews
27 helpful votes
February 1st, 2022

I always go back to buy the L'oreal telescopic mascara. It's the best drugstore mascara I've tried and it's very inexpensive.
I love how L'oreal is accessible through all major pharmacies and makeup stores - so both home delivery and in store options are always easy.

Thumbnail of user lizabethw10
1 review
0 helpful votes
January 20th, 2023

I purchased the Ever Strong Thickening Shampoo for $8.99. When I went to use in in the shower nothing came out the top, but the bottom seam was completely opened and the entire bottle had squeezed out onto the shower floor. I sent a picture of the bottle and the opened seam to L'Oreal and requested a replacement. They said my picture didn't show the lot number (not on the tube anywhere) and they would need more pictures and a copy of the receipt. I had not saved the receipt, or I would have returned it to the store. DON'T WASTE YOUR MONEY ON L'OREAL ANYMORE.

Tip for consumers:
They say it is best if you upload a picture of the receipt if you have it, but then when done a screen pops up saying your review may get bumped if you don't have a receipt. If I had a receipt I would have returned the product to the store. How many people save receipts for everything they purchase. It looks like it is coming to that as manufacturing quality is getting worse.

Products used:
Shampoo

Service
Value
Quality
Thumbnail of user mariaj1334
1 review
0 helpful votes
June 14th, 2023

Wow just wow, I have always had a rough time locating a color match, I'm biracial and could not find the right shade but TRUE MATCH 6.5 is perfect, Thanks L'Oréal

Tip for consumers:
I worked in cosmetics for years and this is just as good if not better than high end foundation .

Products used:
True Match W6.5

Value
Quality
Thumbnail of user lindat2305
1 review
0 helpful votes
April 1st, 2023

The telescopic mascara is junk. The brush is so flimsy. It's hard to get back into the tube. The bristles on the brush are so small. You end up poking yourself in the eye. Very very disappointing. Used it twice. Throw it away.

Thumbnail of user mayap71
2 reviews
3 helpful votes
December 2nd, 2022

Love it! They have pretty high standards in terms of product quality and an OK price point. I would definitely recommend this product to anyone thanks loreal

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodiek45
1 review
0 helpful votes
April 28th, 2022

I took your "Frosting protective creme" out of the box and used it as a "protective cream" on my 8 yr old granddaughter! She has 2nd and 3rd degree burns on her face now! Re-label this damn cream! I am a hairdresser of 20+ years and have used protective cream many times. This is NOT protective cream! RE-LABEL this now! It is an "activation" cream or a "developer" cream but it is not a "PROTECTANT CREAM!"
*******@yahoo.com

Tip for consumers:
Write the company and tell them to label the cream correctly!!!

Products used:
Frosting Protective Cream

Quality
Thumbnail of user alevj
1 review
0 helpful votes
January 25th, 2022

I decided to try noir balm washable mascara. Before I used telescopic and it's really good. This one is also great. Maybe I'ii use it for some time.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Find The Best Makeup, Hair Care, Hairstyling, Hair Coloring, Skincare & Anti-Aging Products On The L'Or̩al Paris Homepage. How-to videos and makeup tutorials.

Business Attributes

  • No refund
  • Free shipping > $25
  • Yes

How do I know I can trust these reviews about L'Oréal Paris?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.7
319 reviews
Have a question about L'Oréal Paris?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products