• LogMeIn

LogMeIn

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

LogMeIn has a rating of 1.57 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LogMeIn most frequently mention credit card, customer service, and auto renewal problems. LogMeIn ranks 9th among Remote Desktop sites.

  • Service
    20
  • Value
    21
  • Shipping
    10
  • Returns
    14
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They refuse to cancel the contract and keep on withdrawing money on credit cards.
How would you rate LogMeIn?
Top Positive Review

“Wow. Tech support helped me in 5 minutes.”

BART W.
12/15/20

It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion. In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least. Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad. Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating. Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.

Top Critical Review

“It would be easier to quit the mob”

Joseph G.
5/23/22

I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.

Reviews (186)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (24)
Thumbnail of user josephg1699
1 review
0 helpful votes
May 23rd, 2022
Verified purchase

I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.

Tip for consumers:
Avoid this company like the plague

Products used:
I have a logmein account

Service
Value
Returns
Quality
Thumbnail of user jane
1 review
1 helpful vote
May 16th, 2023
Verified purchase

Log Me In Pro worked well for us but ---when I had the chance to go with SplashTop and save $250...I jumped at it. However, we were on Auto Renew with Log Me In...we were maybe a month into the renewal period...i they wont give me back ONE penny of my $350 renewal.
SplashTop is working just FINE for us...!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisan1032
1 review
1 helpful vote
January 18th, 2022

We cancelled and paid off our account balance a few months ago, and we are STILL getting bills from the company, along with now threats of being sent to collections. Every time I email, I am told it's being taken care of, but yet another bill shows up, even though I show that they cashed the check that was sent. Horrible company with horrible customer service. Don't waste your time or money on them.

Service
Value
Quality
Thumbnail of user curtm83
1 review
1 helpful vote
January 25th, 2022

I've been a loyal customer for years. We recently went through a merger situation and no longer needed service from LogMeIn. It is impossible to cancel your account; they send you from department to department until you drop off of the call, or promise to call back and never do. Based upon this experience alone, I would never do business with this firm again and advise all to be weary of their lack-of-customer service.

Service
Value
Quality
Thumbnail of user mikea2538
1 review
0 helpful votes
August 22nd, 2023

Gotocom*logmein auto renewed my account without my authorization, charged my credit card and refuses to refund the charge even though the account is no longer used and wasn't for the last 8 months of the prior term. Customer service rep Mauricio stated the policy was NO REFUND for any reason. This is criminal.

Tip for consumers:
removed your credit card from the system to avoid auto charge at renewal if you intent to cancel the service

Products used:
Logmein Pro

Thumbnail of user annec855
3 reviews
1 helpful vote
January 26th, 2023

I was using LogMeIn for one of my employees. She was semi-retired and rarely used it. Now that she is fully retired, I tried to cancel our subscription. It is not possible to cancel online. Instructions say to request a ticket number and call a number they provide after you get the ticket number. I called the number and spoke with someone who was likely in India with a strong accent. She informed me that my subscription had auto-renewed in October and she would stop the auto renewal. She would not issue a partial refund for the remaining nine months left in the year. She indicated the contract so states. So buyer beware of this policy. As most software subscriptions allow prorated cancellations, you should be able to find a better company to work with. And please note that LogMeIn is now GoTo.

Service
Value
Returns
Quality
Thumbnail of user kaylah346
1 review
0 helpful votes
February 28th, 2022

Hilari Escudero is absolutely terrible. VERY rude and the next "customer care" representative was kind but hardly any help. Spend your money elsewhere!

Tip for consumers:
They will scam you into another year of service!!

Products used:
GoTo Webinar

Service
Value
Returns
Quality
Thumbnail of user camilleh123
1 review
0 helpful votes
April 5th, 2022

They refuse to cancel the contract and keep on withdrawing money on credit cards.
Unfortunetly there is nothing you can do since customer service doesn't exist

Service
Value
Shipping
Returns
Quality
Thumbnail of user bevb76
1 review
2 helpful votes
August 11th, 2021

Nearly impossible to receive support. NEVER sign up auto renewal, they make it extremely difficult to cancel. Support is outside of US and communication is extremely difficult. After trying to deal with their 'support', I will never have anything to do with this company again. I have been using their service since they were 'free'. Has gotten so expensive, it's no longer affordable for a small company like mine.

Thumbnail of user iditen
1 review
0 helpful votes
January 8th, 2021

I and my colleagues should use LogMeIn in our work. LogMien is a program that lags every time. When I just open a desktop application I have to wait for 2-3 minutes (I'm not joking. Wait for 3 minutes just to see PCs search line). Sometimes it lags and the program is not responding so need to kill it via task manager. Sometimes you connect to an online PC and LMI says you that this PC is offline. Sometimes LogMeIn is installed on the PC but it is not seen in our system - this is another LogMeIn bug.

By the way. I've sent several tickets to LogMeIn support and they never responded me. All I got is an automatic reply from them like "Your ticket number is *******". And we pay money to LogMeIn? For what? For such service and such a product? I'm very disappointed and never ever recommend you to use LOGMEIN

Service
Value
Shipping
Returns
Quality
Thumbnail of user joes1237
1 review
3 helpful votes
January 5th, 2020

Had to re-image XP systems and found out Logmein cannot be reloaded. Paid the yearly fee of $1600 6 months ago for the access and now halfway through the year it is unusable. Their customer service just said they're sorry but no refund can be provided and there's no one to talk to beyond the person who answered the cust service phone. Super disappointed to be treated so poorly after being a customer for many years.

Thumbnail of user nicholass866
1 review
0 helpful votes
September 2nd, 2022

This program is constantly frustrating, despite ensuring that the target computer is switched on it is frequently impossible to log in. The online suggestions are useless. Do not use this program. Find something beter

Products used:
Logmein

Quality
Thumbnail of user markw2059
2 reviews
3 helpful votes
April 30th, 2021

Their subscription practices are underhand to say the least. Sign up for a year. No cancelation. Fine. However, at the end of the year, they do not alert you to the roll over new period. Cancel second year. Good luck! They will try to force you to continue paying for an entire year even though you are not using their service. A business like this will not thrive. AVOID AT ALL COSTS. LITTERALLY!

Thumbnail of user chuckg172
1 review
0 helpful votes
September 17th, 2023

It seemed harmless at first. It worked. But then I stopped using it. It still opened on launch even tho I set the setting to not open at launch. I didn't think too much of it since a couple other apps had the same problem. It's not like other apps tho. It got worse. It now opens at launch and reopens itself when you close it. It also SITS IN FRONT OF ALL OTHER APPS. You cannot minimize it. You can put it in the corner, put in on another page, but that's the best you can do. It refuses to close, OR LET YOU UNINSTALL IT. This is the tell tale sign of malware. I will have to take it in or purchase a program online to get rid of it. Save yourself the trouble and never install it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user okand3
1 review
1 helpful vote
June 1st, 2021

I bought Hamachi Standart Licence in 2020 from Logmein company. My licence expired in 2021, but there isnt a cancel section about auto renewal, so I couldn't stop renewing Hamachi Standard subscription. Then they renewed my subscription without my confirmation. Before renewing subscription, I closed my credit card's all shopping permissions, but I saw they received 56 euros from my credit card due to this. I offer you, don't buy any product from this company, because this company only thinks about your money, they are scammer and thief.

Tip for consumers:
Dont buy a product from this site . You can use Radmin VPN, instead of Logmein Hamachi.

Products used:
Program

Thumbnail of user adrianac145
1 review
2 helpful votes
August 25th, 2021

I just try to creat a account today and I choice basic plan that 24.00 a month but in my cart shows over 30 and this is not right I submit a dispute for my money back right after on my credit card

Service
Value
Shipping
Returns
Quality
Thumbnail of user rch7
1 review
1 helpful vote
August 30th, 2020

I've used LogMeIn for years. I got it first to help manage my elderly mother's computer, and for the first 10 years or so, it was pretty good. Reasonably priced for a 2-seat setup, and generally reliable.

About 3-4 years ago, however, just as the price shot into the stratosphere, the reliability went into the tank. At this point, my LogMeIn logins (mostly to my own computer, now) are about 50/50. Half the time it works fine. The other half, it stalls after login, leaving the target computer inaccessible until I can go an personally reset.

Notably, the decline in usability closely paralleled rapid price increases.

I also hate the company involved. They auto-renew with NO notice, with big price increases, year after year.

What crooks!

Thumbnail of user bph1
1 review
0 helpful votes
March 15th, 2021

The "Free" version has been downgraded to force people to pay for upgrades. A slight discount was offered. However, the discount disappeared on the final day before it should have. I wanted to bring this to their attention, and expected them to at least honor the pricing they had sent me twice this week.

The contact page has no contact information except for press, "security", and investors.

The FAQ "how do I contact customer support" states that there is a "team" who is "here to help", but that appears to be false. It says there should be a "contact support" link of some sort either on this page or the support page. There is no such link.

The "my cases" page says that one can "reach a support agent", which is false, and that I will "have the option to create a case" which is false, or to "contact support", which is also false.

Oh, and although it is no surprise, the "AI" bot couldn't even parse the question, let alone provide an answer.

Tip for consumers:
Company using extortion tactics and should not be rewarded.

Service
Value
Quality
Thumbnail of user annettec189
1 review
0 helpful votes
September 15th, 2020

I cancelled subscription three months in and was not able to get a prorated amount since they decide they want to collect a year in advance. I don't think I should have to pay for their pay structure. Not satisfied. I have been a customer for 7 years, but won't be back.

Thumbnail of user kennym70
1 review
5 helpful votes
April 19th, 2019

I think the title says it all, but I was happy where I was a few years back when I paid $500 for 200 seats. Every year they've jacked it up and now they are eliminating our level of service and forcing us to move to a plan that costs almost $3500. The worst part is they gave us a month's notice which isn't enough time to move so I have to stay for at least a year while I figure out our next step. I called them and they didn't apologize or empathize. They just don't seem to care.

Thumbnail of user scottg694
1 review
3 helpful votes
April 21st, 2020

Good product that is way over priced. But just try to cancel! They F you over. I got the nicest lady on the phone, of course we'll cancel and provide you with a prorated refund. I actually got the refund, but then they charged me a month later the same amount they refunded. What a bunch of a__holes. I'm back on the phone with them right now and missing an important meeting. Hate, hate, hate.

Thumbnail of user brandonh260
1 review
2 helpful votes
April 1st, 2020

Had Log Me In as a last resort option to work from house the past 4 years, but now with making a permanent shift to house during COVID-19 Epidemic there is no way for me to put up with the delay. In the course of 4 years the yearly price went up 10 times the original amount and the speed and response time never increased and may have even got slower. Far to many other options are available these days to overpay for a slow connection.

Thumbnail of user jayd590
1 review
0 helpful votes
August 11th, 2021

Great salesman sold me the product. I clearly outlined what was needed and I was guaranteed it was manageable. I just required the ability to have an out of hours diversion.
I began in December 2020. In March 2021, we were still having issues.
Being an Australia based company, it was difficult talking to anyone due to different time zones. When I finally got someone they were all talk and little action.
I constantly was reaching out explaining my concerns and was promised it would be fixed.
After my many emails to this group, I gave up and moved to another company 3 months ago. They have finally contacted me after continuing to send me bills asking how they can help... Help by closing my account..

Thumbnail of user justinb862
1 review
0 helpful votes
June 7th, 2021
Verified purchase

Logmein is a giant scam that will take advantage of its clients and charges extortionate prices for simple basic remote desktop services. They will continuously increase their subscriptions fees without notice year on year with the hopes you do not notice. There are much better value software companies and programs that can be used. Save your money! Do not use this company!

Example of how they have been increasing prices without any consent! Over the years. You can get alot cheaper, better, and reliable companies for your IT needs. Search up the freeware programs currently available on the market. Do not fall into this scam!

2/4/2021 $391.99 Pro for individuals yearly subscription
2/4/2020 $391.99 Pro for individuals yearly subscription
2/4/2019 $391.99 Pro for individuals yearly subscription
2/4/2018 $349.99 Pro for individuals yearly subscription
2/4/2017 $249.99 Pro for individuals yearly subscription
2/10/2016 $149.00 Pro for individuals yearly subscription
2/10/2015 $99.00 Pro for individuals yearly subscription
2/5/2014 $49.00 Pro for individuals yearly subscription

Tip for consumers:
DON'T use this company.

Products used:
Individual Subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user jocelynh39
2 reviews
1 helpful vote
April 23rd, 2020

As a remote access service provider, I cannot stop the auto-renew without speaking to someone - they won't answer the phone.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Enjoy the freedom to work remotely with the #1 most reliable remote desktop tool. Access your Mac or PC remotely from any device.

How do I know I can trust these reviews about LogMeIn?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LogMeIn?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business