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So after reading all these reviews im really nervous!
I made a purchase today aug 22 , im moving out of state on september 20th!
Will my item arrive before then??? Thats almost a whole month! I wouldnt mind a wait other then i will no longer be living at the address i have put and dont have an exact address to switch over. I paid an extra fee for a faster delivery. Hope that helps.
asked by Rachael F. on 8/22/16
49 Answers
Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping.
If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service:http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
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Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service:http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

We're really sorry that you might feel nervous for the negative review you saw. However, please trust us that there might be some misunderstanding between us and those customers who left the negative comments. We'll do everything to satisfy our customers. Our company might not be a perfect company but we will always take responsibility if we make mistake. Also, we have a lot of positive review, so we hope you could just give us the chance to enjoy our service and to prove our service quality by your own judgement . Your kindly understanding and cooperation are highly appreciated.
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I had loads of problems with them. Took me 3 months to resolve and the only reasons it did was as I publicly complained onot social media for weeks. I won't be using them again. Good luck!!
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I guess it is in the hands of the Gods...some folks have no problems, for myself and many others it was extremely difficult and a lengthy process.
My 24hr shipment was more like a month or 2...
I agree with the poster that said to contact them early and often...
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Delivery was always fast just they don't send ya what u ordered half the time
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I'll pray for a good outcome in your favor. You'll need it.
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You can go to the post office & fill out a form to forward mail to your new address once you know it...
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It wont matter, it will come when it comes. Most likely a month. Or more. Sorry.
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no it will not ! you will get your item after 1 month lol there delivery is really slow but if you cant wait they will refund your money
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Ithink you o}dont have problem if you pay for fast delivey
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They usually quick in delivery
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Although the shipping time can be prohibitive if you use the regular method, I have ordered some items express and they arrived in a week. I think you will be okay. Fingers crossed.
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I had order a while back...u might get itvon time..i also paid extra for faster shipping but thats a lie..i got my order almost a month..
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There products they deliver fast and others that took too long. Somes arrives in 2 weeks others in 3 months if the product does a stop in "Customs", them it took a loooootttt of time. Try to buy and don't think about it, when it arrives it arrives. Faster? go shop in the street or mall.
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I have had all items I've ordered delivered timely. You should be fine.
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You should feel confident that your order will arrive on time. I wS sure that mine would not and that was my own fault for waiting so long to order. My order arrived well ahead of time, all items were pacaged perfectly and fit perfectly. I feel very confident that you will be more than happy when your order arrives well ahead of time!! Good luck on your new move!!
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I have made three orders with the company and it usually takes 25 business days but I live in Australia, hope that helps.
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I've never had any major issues. Depends on what was purchased they offer DHL tracking details. Once it arrives in Australia, you can contact DHL and they can redirect your parcel to another address.
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After a 3 month wait and no replies to emails I sent and email threatening to sue them if my money wasn't returned within 7 days funny...money was back in my account 3 days later with no reply or answer do not buy from this company my credit card was also hacked 3 months later coincidence??I think not!!
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Wishful thinking. You might. But no guarantee you'll get what you ordered! Wife just received her latest order, it was the wrong color. Plus it took three weeks WITH 'fast' shipping. Forget standard shipping, you'll be dead before it arrives. Good luck. This company (I doubt they're even a company, probably some fat Chinese guy in his mother's closet) is terrible, customer service is horrendous. Contact them? Impossible!
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I would assume that you would get it before you leave, all my items were always delivered well on time before the promised date. All the best.
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I have been odering several items from this website for my up coming wedding and everything has came back in less than two weeks .but yes u should be great.
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I bought from this compy. The item i paid for got the faster shipping. It took 4 mos to get to my home.
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Hi Maria All I can do is wish you luck and hope they do right by you? Unfortunately I had a very bad experience with Light in the Box, and will never purchase from them again. Regards Sally.
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I would bet that you will get your item in time. It has never taken the full tim they say for me to receive items I have ordered.
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Yea that's what they say 22 days
No worries mine arrived in 22
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I live in uk I got my things within month, but it depends on the seller as there are many, similar to Amazon.
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I wouldn't worry, i've got all my orders in a resonable time. they have always been good to me. good luck
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Hi Rachel,
I wouldn't count on getting your items. I also paid for express delivery and my flowers are for my wedding. According to their website I was guaranteed that the items would ship in 24 hours from the day I ordered. That was completely inaccurate. When I tried to contact them I was not able to find a phone number or email. I ended up starting a new order that I was not going to complete so I could use the contact customer servives button. That was the only way I got resolution. I never got my flowers but I did get my money back but I also used PayPal. I read reviews from people who paid without PayPal and they never got their money back. I strongly suggest you cancel the order and try for a refund and buy your items elsewhere. I wish you the best of luck!
Terri
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Yes, your item should arrive just on time but like most people have said the sizes are a lot smaller than you would expect and my item looked nothing like it did on the picture! Also I couldn't get in touch with anyone to be able to return it so now it's just laying round. Good luck
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I paid extra for my order too, and it still took a month. The quality of their clothing is very bad. I couldn't wear any of them and have given them away or to the trash. Needless to say, I won't order from them again.
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Yes it arrive. The normally are very quick with shopping. I order a lot for my wedding.. Every thing came pretty fast.
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I have bought several items from them. If you are new, check sizing. Their sizes are multiple sizes smaller. As for speed of shipping, believe what they tell you..it is generally toward the outside of the range of days given. Sometimes it will be sooner (like Amazon).. You should be ok with the dates you show.
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It seems most people are satisfied with them. I will never order from them again, however. In your case, I'd hold an expectation for a good outcome. My experience was probably a fluke. Good luck!
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Hi. I live in Canada and opt for the free shipping and everything I ordered was rec'd about 27 days after ordering. Since you paid extra I don't see a problem, but best of luck.
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I've been ordering from them for a few consecutive months now. I have had 0 issues. I usually order the first weekend of every month using the standard or expedited standard shipping & I receive my packages by the 25th of the same month. It will take approximately 7 days for processing. Customs will hold 3-5 days then the package will be enroute. This month I ordered on the 10th. Customs received it 8/21 & released it this morning @ 6am. Its in Nassau, NY. I should have it by Monday 8/29. Soon as you receive a tracking # email from Light in the Box, MAKE SURE YOU SIGN UP FOR USPS EMAIL AND/OR TEXTS so you can see every stop your package will make w/dates & times! Bottom line- you should be fine. Its has never taken 4 weeks for my packages to arrive.
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They told me mine would take 3 weeks and it did so if you paied for faster shipping, I'd imagine it would come in time.
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I had no problem with the item arriving but the sizing is ridiculous.It is very difficult to return items .
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Yes contact'em they gonna help ya. . Hope you receive it before you move out
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Me fue muy mal con la compra que hice. Los cuadros que ofrecen como pintados a mano, solo son impresiones con algunos detalles en acrílico. Me enviaron un cuadro más pequeño y no me devolvieron la diferencia del que pagué. Me tocó aceptarlo porque de lo contrario tendría que asumir los gastos de envío. El valor que apareció al momento de hacer la compra lo incrementaron cuando lo cargaron a mi tarjeta de crédito. Muy mala experiencia, no volveré a comprar nada con ellos.
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Quiet... the system works and is reliable. I already made several purchases and has become everything correctly. Sure that my problem will be solved soon. So far I have not disappointed. Greetings and luck!
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I have ordered from Light in the Box several times every order I get usually is here within two weeks
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Hello!
Contact LightInTheBox-Service. They are very nice and competent! I`m sure they will help you!!
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Good luck Rachel. Be preparedd to pay the massive import charges they don't tell you about though.
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Hi, I can't speak for anyone else but the issue with my order was that it couldn't get through customs for some reason (head torches) I eventually received a full refund. I would just keep checking the tracking number to make sure it isn't held up anywhere.
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Write to Lightinthebox... They respond and do their best... I was in a similar situation and I got my dress real quick!!
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I had no problem with them
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Si, ci vuole circa un mese per arrivare la merce acquistata.
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Till now, i bought alot of stuff, and i must say, that the shipment is always in the period of time mentioned. I never had any delay. Exp if you paid for a faster shipment, it surely wil arive within the time you're leaving ;) So drink and toast on all of it
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