Order Number1807240730133243 Can I confirm this order has been placed and will be express posted to me within 6-13 days as I have paid for?

asked by Mark S. on 7/24/18

1 Answer
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Dear Customer,

We are delighted to help. After checking, we are afraid that you might misunderstand the shipping time.

Please kindly note 6-13 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put your item through its strict quality control tests. The processing time of your item is 4-6 business days, which was stated on the product page. We're sorry that you might haven't noticed this information.

Your order is currently in the processing phase and will be shipped out no later than 2018-08-02 using Postal Expedited. The package normally takes 6-13 business days to arrive.

We will try our best to process the order and ship it as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.

We appreciate your understanding and support.

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