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on 6/11/18Hello there, we feel sorry for this issue. Please tell us your order number so that we can check your case and assist. Thank you
Or, you may log in your account and submit a ticket to contact our customer service dept. We will help you resolve all the problems in the ticket. Here is how you can contact customer service:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html