• Life360

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Overview

Life360 has a rating of 2.03 stars from 514 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 107th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
15
32
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What reviewers want you to know

Positive highlights

  • Life 360 takes us straight to my son as long as he has his phone on him, and it's up and running.

Critical highlights

  • Called customer service since I cannot now turn off the crime dots.
How would you rate Life360?
Top Positive Review

“Kudos”

Joan M.
2/27/23

I have come across a lot of tracking apps but I can say this is the best of all I have used. And am really grateful to Prohakks he works anonymously and helped out with all what I wanted to get from my partner's phone remotely without any traceable sign. He's really perfect and reliable. You can send a contact via Email - prohakks at Gmailcom he's readily available for anything that has to do with hacking. Don't hesitate to contact him if you have any issues

Top Critical Review

“Product ok, support horrible”

steven r.
10/12/23

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst. Beside giving you answers that are very rude and useless, they truly have no clue what to do. I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic. Too bad because the app and accuracy are pretty ok (not great)

Reviews (514)

Rating

Timeframe

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Reviews that mention popular keywords

life 360 (58) customer service (23)
Thumbnail of user stevenr2022
1 review
0 helpful votes
October 12th, 2023

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst.
Beside giving you answers that are very rude and useless, they truly have no clue what to do.
I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic.
Too bad because the app and accuracy are pretty ok (not great)

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Thumbnail of user russm21
36 reviews
77 helpful votes
February 3rd, 2024

This app is useful when it works but it is not reliable and you should not rely on it to track the location of your kids.
Make sure you have a backup tracking option, such as family link.
We tried a few other similar apps. But they all seem to have reliability issues.

It will randomly stop working when you actually need it, it will report wrong locations, it will alert you that your kids have left the house in the middle of the night when they are sleeping and all kinds of other issues.

This is not a 1 off either, these issues have occurred on every single one of my kids phones at some point over the years we have been using the app.

The customer service and support is completely useless and they are clueless and don't give a damb, not even if your child has gone missing and you cannot track them.

The only solution they give you to these issues is that the user with issues has to keep resetting their password, reinstalling the app and even completely deleting their life 360 account and create a new one.

I have explained to them several times that having to keep doing this defeats the point in the app. If your child has gone missing or is lost or needs your help and you need to know where they are then you obviously don't have access to their phone to perform all this troubleshooting nor can you ask them to, especially if you cannot even contact them.

They can't seem to grasp this and just don't care.

We had a serious issue in the past where one of kids was being chased by a gang who were going to hurt him or worse and called me for help, but life 360 had stopped working.

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Thumbnail of user cherylr1199
1 review
0 helpful votes
November 7th, 2023

Used my gold membership for the first time ever. Locked out of vehicle. They said about an hour for help (I'm in the middle of town) but ok no problem. Then when the time arrived for my "help" to be there I got a follow up message that they would be there in ANOTHER hour. Again, in the middle of a busy town with lots of other services. I feel they are not sending anyone and simply waiting me out. Also, when I contacted them and said I was female, in a now closed business, and it would be dark, they suggested I call 911. Thanks f######

Service
Value
Thumbnail of user peterm3044
1 review
1 helpful vote
September 15th, 2023

Avoid this app. Have screenshots of previously visited locations updating throughout the day to say different locations. Hours can go missing with no records of locations. Customer service were useless and blamed the phone however same issues on multiple phones. Also location was reading perfect for every other app.

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Thumbnail of user angelan1019
1 review
0 helpful votes
January 19th, 2023

Not dependable
I feel it will get a lot of children in trouble and adults with it's unreliable gps system They need to shut down this app. It caused me to almost have a heart attack when it sent a update saying my mother was going 85! I called straight away and thought something was wrong for her to be going that fast. And she said no way was she going that fast. My mom works five minutes from home said it took her 20 minutes going 85 mph. Really? Shows she is still driving when she is home. My Waze app works way better than this. Only if they did location tracking for family members then it would be on point

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Thumbnail of user miak105
1 review
0 helpful votes
September 30th, 2023

This app drained my battery so fast that it's unbelievable. Even as a parent, this is just an intrusive and unnecessary app. It's also inaccurate and mostly shows the wrong locations. If you want to see where your children are, just give them a call or text. You don't need this horrible app. Trust me.

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Thumbnail of user kellyr866
1 review
8 helpful votes
February 19th, 2022

The accuracy with Life 360 is usually pretty good when it's working - but that's not often - they changed the format of the app that show dimensional objects, instead of aerial shots like it used to show. I am a gold member - doesn't notify you upon impact, like it states.

Also, I needed to change my billing and Apple ID, which they're not able to help me - which I find very hard to believe. So in order to continue to see my service as I am unable to sign in to my old account - I guess my only choice is to cancel my credit card, which is an inconvenience. Very disappointed in their customer service.

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Thumbnail of user joanm1251
2 reviews
0 helpful votes
February 27th, 2023

I have come across a lot of tracking apps but I can say this is the best of all I have used. And am really grateful to Prohakks he works anonymously and helped out with all what I wanted to get from my partner's phone remotely without any traceable sign. He's really perfect and reliable. You can send a contact via Email - prohakks at Gmailcom he's readily available for anything that has to do with hacking. Don't hesitate to contact him if you have any issues

Thumbnail of user johnny9love
1 review
1 helpful vote
March 12th, 2024

I had been use Life360 for many years. It is working OK, sometimes bad. Get less functions than before, so Life360 want to force free user to pay. I don't mind to help pay... BUT $14.99 per month is way too much...!... If $14.99 / year many people don't mind to pay and Life360 will make a lot money... But ther're not that smart. So, may be Life360 think we can't live without... I bet some similar App. Will show up soon...!

Products used:
Life360

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Thumbnail of user scottc1989
1 review
2 helpful votes
August 16th, 2022

What kind of business will not offer a partial refund even if you cancel one day after the annual renewal fee hits your credit card? Do not pay for any memberships to this app. Life360 gave no warning that a subscription renewal was imminent and charged my card as "Apple. Pay". It took the better part of the day deciphering and searching the internet for what this charge was pending to and after I found out and Life360 responded to me, the payment went through before I can go in and cancel my subscription. Not very forthright of them, so 'buyer's beware'.

Tip for consumers:
Don't use this app. It will drive you nuts.

Products used:
Life360 GPS app

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Value
Quality
Thumbnail of user curtisb280
1 review
11 helpful votes
July 20th, 2021

App will notify me that a family member "just arrived" at a location, but when I look, they're still at home. Emailed tech support, only to be told that it was likely a phone problem. I told them it wasn't possible for 9 phones (9 family members) to have the same issue. After several obnoxious emails from them, I blocked their tech support. Highly advise this app NOT be used... not worth the money.

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Thumbnail of user juliel1151
1 review
6 helpful votes
April 21st, 2022

Both my children who I have on this app were in a car accident where airbags deployed… (sane event) neither registered as being in a crash and yes crash detection was on. Another accident where no crash notified also. Contacted customer service, minimal response and is being escalated. BS. There original response not all incidences may register. Ummm this was a crash where the car was totaled and airbags deployed. Short of dropping off a cliff what type of accident would register. I should get my upgraded expense refunded. Horrible. And customer service equally horrible.

Products used:
The tracking app upgraded with crash detection

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Thumbnail of user richt116
1 review
4 helpful votes
February 5th, 2023

Lifer360 shows my gf was driving around her house for 20 mins. Making stops at some places and back home. When i called her, she insist she is at home. Shall i trust her? Anyone have similar experience? I called life360 support team who told me location bouncing is common but not showing the user is driving (with speed shown). Anyone can help?

Thumbnail of user erinc769
2 reviews
2 helpful votes
October 30th, 2022

I definitely don't recommend this service they charged my card for a monthly service plan 4 times then when I tried to email them about it and sent my receipt in I got no response the number on the website is wrong so you can't reach them in today's world I refuse to have a company who can't even be trusted with my credit card and you can't reach know the location of my family it's creepy do better

Tip for consumers:
Please don’t use them and trust them with your families location they charged me 4 times in a month for a month plan I emailed the receipt and complained 3 times and I got no response from them so I tried calling the phone number on the website and it was wrong so I’m not trusting them with my sons protection

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Thumbnail of user ericap398
1 review
0 helpful votes
June 12th, 2023

I paid for platinum upgraded took my money refunded it and canceled my membership another yahoo company that wants to argue that they didn't take your money and you canceled your subscription so I suggest finding a better app I saw life360 is not what they say...

Products used:
None they canceled membership without permission

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Thumbnail of user janetb2054
1 review
2 helpful votes
March 11th, 2023

I've had this for years. It worked great but in the last year it's spotty. I posted a negative review before and it started working again. Now it doesn't. They made some changes and they were not an improvement.

Products used:
Tracking app

Service
Value
Quality
Thumbnail of user stellavillalon3
1 review
2 helpful votes
April 13th, 2023

Sometimes it says I'm on places in the middle of the night which I'm not.
I think my cell is making connections with other wifi. It'll also say I went across a freeway which obviously you can't do hummm
Calls them short trip

Thumbnail of user jessicat1441
1 review
1 helpful vote
September 10th, 2022

Everytime I go in and out of service it bings me at locations that are 20 minutes away. And of course that caused big problem with my bf.
Thanks guys smh. I walked to my van which was about 15 yards away and it said I made a 5 mile trip in 2 minutes which would have made me going 80 to 90 down a road that is curvy and marked for 40mph.

Tip for consumers:
Don't use

Products used:
Not 360

Thumbnail of user oliviah614
1 review
1 helpful vote
September 16th, 2023

Every day my bf comes home asking a million questions because life 360 shows that I'm all over the place, running through bushes even. The other night it showed I had left in the middle of the night for a couple hours. Yet on my end his looks fine. I don't get it. Sometimes it is just zig zags all over the place. I'm looking into a different app. It was reliable for a while with this kind of thing happening a couple times a year, but every day is getting ridiculous.

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Thumbnail of user reesee11
1 review
2 helpful votes
April 14th, 2020

This app is way to micro managing and will ruin trust with your child. Your child won't trust you and vise versa.

Thumbnail of user wiktoriab
1 review
1 helpful vote
March 15th, 2020

Doesnt give kids privacy or anything. I hate it and my kids do too. Also teens and kids deserve some time on their own. It doesnt work, wrong location and time and stuff

Thumbnail of user sandys106
1 review
1 helpful vote
January 20th, 2017

May have to search other options as I see this one seems to be geared more for the cheating husband or wife :(

Thumbnail of user marshae41
1 review
2 helpful votes
November 15th, 2020

I really like the app. It helps me keep up with where my husband and daughter are, and helps them keep up with me. It's not always completely accurate. Sometimes it will ping off another tower or something and show you've went somewhere when you didn't. That's rare, but it happens. Usually when it does happen, it will show a straight line instead of the road you supposedly took. Using the app is better than having to call to say, "Where are you?" all the time. They can tell when I leave work, since it's never at exactly the same time, and that way they aren't interrupting me in the middle of finishing up or talking with a patient. If you are using it to keep track because you don't trust someone, you have bigger issues than this app can fix, but to keep up with each other for safety and convenience reasons, it's a great app.

Thumbnail of user andreaw1018
1 review
0 helpful votes
August 25th, 2023

Life 360 has been saying I have been out and about in the middle of the middle at various places around where I live. I get up for work at 3am but now my ole man thinks I'm fooling around and when you go to customer support it will not let you send a ticket through. This app is janky.

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Thumbnail of user lilithb7
1 review
9 helpful votes
July 9th, 2021

Anything the app is supposed to do, it doesn't do. It's just an extra trash app. It's supposed to track your family until each other where you are but the GPS always stops working always. My phone won't even track me. It says I've been home for like 3 months no matter what I do with the app. Then they want you to pay ridiculous fee just so that app can keep not working.

Tip for consumers:
Find a different site that will work

Products used:
It's an application not a material item

Service
Value
Quality

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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