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Lazada Questions & Answers
1,609
reviews
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Here’s what consumers have asked with answers from Lazada staff and previous consumers.
52
questions answered
15%
answered in 1 day
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Question:
Good day! i received a wrong product last sunday november 15. i would like to return the item and refund my payment thru bank deposit.
Question:
May i know why your vouchers are up to some value not the same as before? it is stopping me buying from you... i hope you could return your vouchers like last year wherein the vouchers are not limited up to 1000, etc
Question:
All your product is original?
Question:
Hi lazada, one of your representatives told me that my order: an ipad mini was on hold ( your courier failed to deliver it the day before and it's almost night time now on day 2 which got me worried), and for me to get the said item i should pay 5thousand pesos, which i did not do, which resulted in me cancelling all of my orders via email; in fairness your reply was fast. imagine my surprise when your courier called me up at 7pm because they couldn't find my house. unfortunately i got all weird out and followed your advice that i simply refuse the item (my order was via cod). update: your representative deleted our conversation, unfortunately for that person, i have a screenshot of the whole thing. care to clarify my doubts what happened? i also emailed you guys regarding this, but i haven't received any reply yet. thank you.
Question:
When will i recieve my order #363797862?
Question:
Can i return my replace item because still not working.?
Question:
Do you give free return label for incorrect or damage items?
Question:
Are you sending free return label for the items that is incorrect?
Question:
Sorry. what i mean was i want to replace my i techie 702 with itechie a88 because the item i purchased last week and was just delivered yesterday, 11-12-2015, is defective. my order number is 396578662.
Question:
Hi! pwede po ba ma replace ang item na binili q with another item pero different unit na po and mas mahal siya nang p200. defective po kasi yung nabili ko. i want to return my itechie 701 (order number: 396578662) with itechie a88 8gb.
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