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Lazada Questions & Answers

1,609 reviews
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Here’s what consumers have asked with answers from Lazada staff and previous consumers.

52 questions answered
15% answered in 1 day
Question:

Yes we do have a question. do lazada will remove all adds if lazada is not authorized to sell certain products due to existing exclusive distributor. thanks

Answer:

They will not delete that. They have some costumer who never had bad experienced with them.

By
Question:

Answer:

Palpak ang lazada. Nag order ako ng two pieces shake 'n take. Walang bottole yung isa. Motor base lng. Alang replacement na nangyari. Di rin nag ring ang phone nila. No reply sa emails ko.

By ronell b.
Question:

On a site designed to offer constructive criticism, why can lazada do no better than roll out robotised replies to any complaint or positive feedback.

Question:

What if lazmall item got cancelled because of seller? what will lazada do if buyer wants to buy the exact same price when he bought the item?

Question:

Can i refund my money because the seller refuse to send my order and do ask again for another payment,! it's really frustrating,!! 13k worth of item,

Question:

Ordered an item n paid w/ credit card. it's already 1week past d delivery time. iwant to cancel order bt unavailable anymre. what can i do to cancel?

Question:

Good day! i just wanted to ask that why, when i print my shipping label the price for cod don't appear? will you please help me? thank you very much

Question:

What can i do to cancel my order and its already shipped?

Question:

Yung enorder ko sa hindi tugma sa enorder ko na item, may kulang pa. ngayon nag message ako sa customer service hindi naman nag re reply.

Question:

How can i chat with a live lazada agent?

Can’t see your question? Ask to get answers from the Lazada staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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