Lazada Questions & Answers

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Here’s what consumers have asked with answers from Lazada staff and previous consumers.

52 questions answered
15% answered in 1 day
Question:

Bakit po di nmin macancel order nmin please answer.....kainis im so disappointed nung dumating yung ibang order nmin

Answer:

Hi Sara A. We understand your frustration about the previous purchased you have made in Lazada. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

By Lazada P.,
Question:

Nakaka gago n kau lazada dami nyo ng reklamo 10 items order mo nung 11.11 dumating 7 lan iisa pang kulay pa depekto pa mga manloloko kau gago kau

Answer:

Hi Alice d., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

By Lazada P.,
Question:

Why do you charge delivery?

Answer:

Hi Jun P. We understand your concern with the changes in our Shipping Rates. You can get free shipping once meet minimum spend required by the seller. It is based on item's weight, origin and your location. To know more about Shipping fee, please visit; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

By Lazada P.,
Question:

I just received my item and half of it was missing. your website goes around in circles teling me someone is manning live chat.

Answer:

Hi Boyd J., we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+.

By Lazada P.,
Question:

What are payment options? can i order a corticosteroid that requires a script in us?

Answer:

Hi Lea T., you may visit this link https://tinyurl.com/ybw4qb7g for the list of our available payments method. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

By Lazada P.,
Question:

How come may shipping fee na ang more than 1,000 na order sa lazada?

Answer:

Hi ronalyn d., we understand how you fee about our new shipping fee policy. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

By Lazada P.,
Question:

I just paid a p14k cnc machine 4days ago from seller in china. now i'm worried. what is the chance of success when you order at lazada? is it 50/50?

Answer:

I ordered mine for 20k, no item received, no refund received. Lazada is a total scammer

By Just S.
Question:

I have received your response to my review. the order number in question is 333881573. please tell me how you propose to rectify this situation?????

Answer:

You can send full refund for both defective damaged fans. Total cost with shipping cash on delivery was 1570 php This not include 4 extra trips to LBC to return and 3 attempts to pick up only 1/2 of total balance paid. My email: rossettig@ymail.com

By Giovanni R.
Question:

Good day! i am planning to buy a platform high heel leather cost 1,799 but i'm afraid na baka hindi dumating order ko or else hindi ganun kalalabasan ng order ko just like the picture says. it is my first time wala kasi sa mall ang hinahanap ko.. how can i be sure na yung sa picture mismo ang idedeliver sakin and if it's not fake??

Answer:

Trial and error... cross your finger. If u really like the item. U try but if u doubt and afraid... u have an option that is to order/buy or not. Picture can be edited. And to see is to believe. Got my point. The decision is still yours and its up to you to try the risk.

By Whilmz A.
Question:

Can i purchase less than p400 using credit card?

Answer:

Yes

By Neil V.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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