• Lazada

Lazada

Overview

Lazada has a rating of 1.9 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 993rd among Electronics sites.

  • Service
    193
  • Value
    175
  • Shipping
    183
  • Returns
    160
  • Quality
    171

This company responds to reviews on average within 22 hours

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
261
See all photos

What reviewers want you to know

Positive highlights

  • I contacted their customer service various times before my purchase, and they always replied quickly and efficiently.

Critical highlights

  • This site is awful, there authorizing thieves to order with stolen credit card.
  • Pls cancel order number 312573792 Strontium class 10 32 gb with OTG cost is 598.95
How would you rate Lazada?
Top Positive Review

“Be carfeful where you buy something!”

Jonathan v.
1/24/24

Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada

Top Critical Review

“Unreliable, worst service.”

Judith L.
1/27/24

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Reviews (1,610)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (77) order number (120) delivery date (41) customer care (36) delivery service (16) customer service (287)
Thumbnail of user judithl733
1 review
1 helpful vote
January 27th, 2024

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Judith L.! We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user cameronq17
1 review
0 helpful votes
November 27th, 2023

A Lenova laptop was bought for a new employee. It died before he could even use it. The seller is not responding and through Lazada system, it says no return warranted... and there is no human to help through Lazada. This is a laptop! Should at least come with a year warranty. What is going on with your scammer website? Need to now see if it can be repaired... order number Order **************

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Cameron Q, we're sorry to hear that. Please be advised that you may return the item to us within 7 days (counting starts once order status is Delivered). Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach return label. For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user allen
1 review
0 helpful votes
January 7th, 2024

The manager of LEX Bacolor Pampanga does not have the skills required to manage an e-commerce delivery depot. He has multiple delivery drivers covering the same areas, rather than reducing area sizes. This is resulting in failed and delayed deliveries.

Products used:
I buy multiple items each day from Lazada, and everything works fine until the goods arrive at their local delivery depot

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Allen L. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user cc667
9 reviews
6 helpful votes
June 6th, 2021

At this point I have exercised most of Lazada, including a return and a customer service query re. My wallet balance, and I have difficulty find anything much to complain about, just a few quibbles. Quibbles:
* I would expect to get a discount for shopping online relative to a (for instance) supermarket purchase, but this is usually not the case
* the app works pretty reliably, but sometimes does dumb things, or lacks obvious features, that add a lot of extra clicks to getting something done

Products used:
Just about everything that a household uses

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi C c., we would like to thank you for providing us your feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

Thumbnail of user craigg511
1 review
0 helpful votes
January 2nd, 2024

The product was not delivered. The product was actually probably not ever sent. It was discontinued soon after I ordered it. But Lazada continued to support the seller and deny me a refund. Still they refuse to give me a refund. I will use Shopee next time. Lazada is a scam

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Craig G. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user frenk.osbakk
1 review
2 helpful votes
May 24th, 2023

You get what you order or the money back. Unfortunately, this assertion tends to be a sales tactic only. It appears increasingly challenging to get refunds for fraudulent activities. Protecting scammers interests is the deplorable choice made by Lazada, rather than ensuring customer satisfaction.
This scenario is intolerable, and I implore all individuals to weigh the costs and benefits of conducting business on Lazada's platform. It is wholly unacceptable, as a legal and ethical business operation, to encourage illicit practices and illegal behaviour.

Tip for consumers:
Have often experience that big problem get refund for expensive items. Somtimes no refund at all. Once has to use a lawyer cause expensive.

Products used:
Mechanical, welding, diving,home.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Frenk O, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user cheg7
1 review
0 helpful votes
November 28th, 2023

It was my first time trying FREE SHIPPING however, the courier did not deliver my items.
I tried the second time FREE SHIPPING again, and this time AGAIN, I did not receive any items, nor a call or text from the rider. All of the items were canceled. So disappointing. FREE SHIPPING is useless

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Che G. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user galestarling5
1 review
0 helpful votes
January 9th, 2024

When I scroll down to sponsored products, sometimes I find really INAPPROPRIATE products! Like sex toys and gels with sexual or pornographic photos that are either censored or not,please remove these kind of products! I don't wanna see them!

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Gale S. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user jonathanv430
1 review
0 helpful votes
January 24th, 2024

Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada

Products used:
Phone Oppo A16k

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Jonathan v. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user matthewp1183
1 review
3 helpful votes
January 28th, 2023
Verified purchase

This company is the absolute worst. What a total trainwreck of an organization. None of the employees have a clue about what's going on. I don't know where they find these people but you can't help but feel deeply embarressed for them. One thing is for sure, Lazada does not give a rat's behind about you as a customer. And most of the products they are selling are total junk. Good luck getting a refund!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Matthew P, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user gabrielm696
1 review
0 helpful votes
February 23rd, 2024

I seldom had problems with lazada's delivery service before. However, in the past few months I have noticed more and more of my orders are being tagged as failed delivery for reasons that are simply untrue. Usual cited reasons are either customer (me) requested to cancel order or that I am unreachable of that I am not at home to receive delivery. These should never have been issues as #1 I've never refused deliveries before and I haven't even received a single call/message from a delivery courier. Let alone, my presence in the apartment was never necessary for a delivery to be completed as the apartment's reception/staff have always received packages on my behalf.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, gabriel M. We understand your disappointments and we are sorry for what you've experienced.
No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https :// ***/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user elsiea22
2 reviews
0 helpful votes
October 20th, 2021

Lazada is a big help for me. Effortless shopping specially now that my husband is disabled due to accident and im working abroad.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hello Elsie, thank you so much for the support as well as for sharing your feedback with us. Lazada takes pride in giving priority to its customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.

If there is anything that we can do for you, please don't hesitate to communicate with us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

Thumbnail of user jemard
1 review
2 helpful votes
March 9th, 2023
Verified purchase

My experience with the app was decent, delivery service were also at the start was okay; but now it's purely awful and no longer reliable to an extent.

I've been a long time buyer from Lazada but their delivery service has went down the toilet.

Delivery statues has many times updated claim I have decline to receive my order when I didn't, despite my order having an awful waiting time.

I used to be an active Lazada user but their services has gone down the toilet.

Constant incompetents.

Tip for consumers:
Most of the cheap products are fake or inferior imitations of existing ones, their are many legit products in lazmall but their still full of scammers even in that section of the site.

The delivery service is awful.

Products used:
Phones, can foods, daily hygiene products, cheap tools, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Jemar D. We understand your disappointments and we are sorry for what you've experienced.

No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at https://lzd.co/Other_Topics.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user lazadas2
1 review
2 helpful votes
August 5th, 2020

It is very difficult to reach out to lazada support. Once you have order a product and you have an issue, lazada will not help you. Do not order to this platform.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user aeraz
1 review
2 helpful votes
January 17th, 2023
Verified purchase

I used to be a satisfied customer of Lazada overall, I only had minimal problems. Upon transferring to Lapu Lapu Cebu thats when it all began - False Delivery Attempts happens all of the time with LEX PH. They dont contact you and just tag your parcel as Failed Delivery. They dont care how important to me those parcels are.

Products used:
Furniture, health supplies, clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Ma'am Aera Z., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user simont164
1 review
2 helpful votes
May 14th, 2022
Verified purchase

Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!

Tip for consumers:
If you expect to have aftersale service, never buy in Lazada. Shopee is easier to handle. Waste of time!

Products used:
I purchased it in the market place after that.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Simon T, we understand your disappointments and we appreciate that you reached out to us. As we checked on the provided order number this was already coordinated to concerned department, rest assured that we will give you an update once we receive a feedback, in the meantime kindly keep you lines open and kindly check your emails for further notifications.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user hazela64
1 review
2 helpful votes
February 21st, 2023
Verified purchase

Delayed refund process

I have tried contacting Lazada and spoke with few representative but nothings happened. Even a promised call from a supervisor I never heard back.

Tip for consumers:
Very poor quality customer service
Very poor product quality

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Hazel A. We understand your disappointments and we are sorry for what you've experienced.

No worries, we will document this matter. We are continuously working on making our services better. Thus, we won稚 tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user tingtina
1 review
0 helpful votes
November 7th, 2023

I have ordered maybe 500 items from LAZADA, especially during the pandemic. Some items I got were from SCAMMERS, and some I ordered from LEGIT, authorized sellers, or from "official" laz mall, brands, but have poor quality. They were shoes, bags and dresses that did NOT pass the QA test maybe? Some dresses I bought for 1,500 but the cut was odd, the stitching was bad, or it looked very cheap- something you can buy from DIVI for 200. The shoes I bought for 700, broke after 4-5 uses, when I go to church. The bags I ordered, were sent in a plastic bag, FOLDED! And stuff for my daughter were from scammers! That cost me- 500 each, about 3 of those orders, for my child- were different from the ones they advertised online. AND LAZADA management does NOT care.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Tina T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user wasimk6
1 review
0 helpful votes
January 21st, 2020

Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Wasim K., thank you for reaching out to us. For us to better assist you, kindly provide us further details of your concern including the order number that is associated to your concern.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user roberto767
1 review
0 helpful votes
September 9th, 2020

Be careful. If you have trouble with an order, it is very hard to have things corrected because customer service has little authority and you cannot get to management. Here is what happened to me:

I ordered 25 kg of rice. Rice picked up within a week from seller and sent to logistic center. My order seems to disappear because I chat with customer service about 5 times with many empty promises about finding out what happened. Original notification said delivery handled by Ximex with a tracking number. After my 5th chat with customer service, delivery handled by LBC with a different tracking number. I got delivery within a week of change of courier but i got 5 kg of rice flour instead of 25 kg of rice. I chat with seller and they inform me they ask Lazada about status of delivery also since they cannot get paid. Someone stole the rice but now I have to chase my money. If I got the delivery on time with the wrong product, I would blame the seller. But when my product disappears for 30 days, then I blame the transport company but Lazada wants to blame the seller.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Robert O., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user hieud7
1 review
2 helpful votes
March 30th, 2023

If you return and choose the store credit, they will split your total refund amount into many many small amount vouchers, you can only use once for each voucher or you will lose you money, they don't let you combine vouchers. It's a painful experience trying to mix& match items for you order to use vouchers trying not to lose money, it will cost you a lot of time, more and more money in order to use your all your money vouchers. Worst experience ever! Bull$#*! Lazada!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Hieu D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user williama141
1 review
4 helpful votes
March 20th, 2018
• Updated review

Well after almost 5 months of waiting they decided to cancel my order and gave me a refund I am happy that they have resolved it but I hope they could reduce the time we have to wait that's all thank you lazada support team marlon.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

We would like to thank you for providing us feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience for our valued customers like you. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Thank you.

Still on Shipping Since Oct. 2017
March 20th, 2018
• Previous review

Please check order#******* still on shipping I kept on following up pero puro re-escalation lng. I have been a fan of lazada but this is really bad service parang na scam lng ako dito

Thumbnail of user geraldj208
1 review
0 helpful votes
March 26th, 2022
Verified purchase

Lazada has great selection. However, they fail to escalate issues. I have used my credit card there for 5 years buying large items and then all of sudden it stopped working and it has been 5 months and they have not been able to locate the problem. It took reopen and reopen of the case **************) and it still does not work. After 5 years of big ticket purchases, you would think that they would look into the problem but it is like pulling teeth to get any help. So its great at Lazada to have such a selection but they fail to care if there is a problem even if you are good customer. I wrote a letter to the CEO and received no response at all. They just dont seem to care about their customers if they have a problem. Clearly an managment issue that demonstrates that customer service is very low on the priority list.

Tip for consumers:
Dont get too used to your credit card working. It can stop at any time and will take months and months to fix

Products used:
Many different Items as they have thousands.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Gerald J., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the latest order number in your purchase history so we can check your account?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user bob.tuner888
1 review
1 helpful vote
March 29th, 2023
Verified purchase

Lazada has kept disappointing me with items that always end up being fake, with seller home pages that always remain blank and void of any descriptions to who they are and what they prepare to sell. Item descriptions on the very name are not to be believed for most could mislead potential buyers. My personal experience had concluded me having to purchase a fake item, though it was branded to be an original. I will never use this app ever again and at this very moment I am waiting for this horrid item to be picked up by their courier and have me refunded of my hard-earned cash.

Tip for consumers:
Just don't trust me.

Products used:
Action Figure.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Bob T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user sharons875
1 review
0 helpful votes
January 24th, 2020

NO Delivery attempt has been done at all; I was never contacted in my registered number. I did not receive any message or call.
I tried to get in touch with Ximex but all in vain. I have entrusted someone to receive the item on my behalf and I provided authorization letter and IDs. I wanted to provide this information to Ximex before they deliver but none of the contact numbers from their website are working / unreachable. Until I saw the delivery failed message.

Ximex do not deserve to get PHP 784.00 shipping fee.

The question now is where is the sofa bed that I paid for? Ira Home Furniture claims the item is still with the shipper. It could be in their warehouse somewhere - they did not return the item to the seller.

The item has been paid for using my credit card. I hate the thought that Ximex stole the item that I paid for. PHP 9,283.00 is a significant amount to be taken. Someone must be accountable for this. Lazada, please do your part. Track the item and update me please. I really need the item to be delivered to the address I provided.

I called Lazada on the customer service number last 13th January 2020 hoping to speak to a customer service agent BUT ALL IN VAIN I was on hold for more than 1 hour and that was an overseas call.

I made the purchase on Dec. 21,2019 it's been more than a month and this issue is still not resolved.

I urge Lazada to google "Ximex Delivery Express Inc." and please take the time to read the reviews.

Please listen to your customers, have the items delivered to us properly and do not deal with this courier service anymore. It reduces your credibility.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sharon S., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!

Company Representative

Thumbnail of user lazadap
Lazada P.
Typically responds within 22 hours

How do I know I can trust these reviews about Lazada?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.9
1,610 reviews
Have a question about Lazada?