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on 12/27/18Hi Mar B. We appreciate that you have reached out to us. Regarding your inquiry, incase that you're unsatisfied with the item you received, you may returm the item by filling out the online return form by accessing your Lazada account. However, just to set your expectations, all return items will still undergo evaluation once it reached our warehouse. For more information about Returns, kindly visit this link: https://www.lazada.com.ph/helpcenter/returns. Thank you.