Kiwi.com
Questions & Answers

What happen when we are travelling for holiday in remote areas? How will we print? The apps dont show anything despite keying in PNR no. And there is no confirmation on luggage check in...

Sorry to hear about that. Please report fraud https://reportfraud.ftc.gov

Don't book with Kiwi, under any circumstances. Misleading, deceptive scammers with customer service people who deliberately stuff you around and waste your time until you give up.

Hello there, Sympathies from a fellow sufferer. I was personally put through to a presumed Customer Guarantee Manager who offered me a full refund after an hour long negotiation. He was even kind enough to waive the refund charge for me (you know they CHARGE you to procure a PARTIAL REFUND with no guarantees otherwise, right?). He was so softly spoken that I was even convined. And yet, 6 months down the line, I have only been reimbursed for the Premium Service Package fee (a laughable GBP18), I sent him an e-mail and got back an automated message saying that this address is no longer being used, directing me to the website, and texted them through there to ask about the status of my refund. These guys are THUGS! My advice to you, if you are still chasing this up 2 years after the fact that is, is to call and call and call, speak to agent upon agent upon agent upon agent irrevocably DEMANDING to speak to the Manager - you could also allude to a lawsuit in no uncertain terms (I did that!), and you might be given a talking head to speak to. But as you can surmise from my story ( I will update you should they reply to my text, although I am not getting my hopes up about it), this will have little to no efficacy on the probability of ever getting your money back.

You can reach this horrible company under these emails: Complaints *at* kiwi *.* com Complaints *@* kiwi *.* mypurecloud *.* ie

At least u have a number to call. Did you manage to get thru to them? If yes, please share Kiwi.com tel no to my email - slt.personal3008@gmail.com...thanx a million