KitchenNiche.ca Questions & Answers

143 reviews

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Here’s what consumers have asked with answers from KitchenNiche.ca staff and previous consumers.

6 questions answered

33% answered in 1 day

Question:

Will they please respond to me phone calls? i got a flax seed grinder with no documentation and it doesn't work. i need help working or returning it. Will they please respond to me phone calls? i got a flax seed grinder with no documentation and it doesn't work. i need help working or returning it.

Answer:

Hi Robert, Please email me at roman@kitchenniche.ca. I will taje care of you. Kind regards Roman

By Roman K., over a year old

Question:

Why can't i get an update on my delivery date? Why can't i get an update on my delivery date?

Answer:

Please send me an email to roman@kitchenniche.ca with your order information and I will make sure to get back to you ASAP. Thank you!

By Roman K., over a year old

Question:

Can i buy some things in your store in calgary ? Can i buy some things in your store in calgary ?

Answer:

Hello, Unfortunately, we are an online store only and currently do not have a retail location where customers can stop by. You are more than welcome to order from our website at www.kitchenniche.ca Kind regards, Sandra www.kitchenniche.ca

By Roman K., over a year old

Question:

Why does kitchenniche.ca not reply to any of my emails regarding my order which is way overdue? Why does kitchenniche.ca not reply to any of my emails regarding my order which is way overdue?

Answer:

Hello Roger, Please check your spam/junk folder. We have sent you 2 emails within the last week to answer all your questions. Kind regards, Roman www.kitchenniche.ca

By Roman K., over a year old

Question:

Why are so many reviews bad? a few are very satisfied but most are not.... so many people said they did not receive their orders. is there a difference if you are ordering from canada or the us? i'm from canada and would like to order 2 items for christmas, but these reviews make me hesitate. kitchenniche - can you explain why the huge difference in reviews here:

Answer:

We are aware that some of the reviews aren't very flattering. While we do Make mistakes, I can assure you that many of those reviews are made up. Many of them we do not even recognize. We're not sure who's doing it but we assume it's a competitor. I can Assure you that you would be more than satisfied if you order with us. Please see our near-perfect rating with Amazon here: https://www.amazon.ca/gp/aag/details/ref=aag_m_fb?ie=UTF8&asin=B000638D32&isAmazonFulfilled=1&isCBA=&marketplaceID=A2EUQ1WTGCTBG2&seller=A2DRB13QITTSF1 Please do let me know if you have any questions. Roman Koller www.kitchenniche.ca

By Roman K., over a year old

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Question:

How do you return something? we have been trying since dec 28th to contact someone to return something and no one responds to email or messages left on the phone. it's jan 28th and the returns thing says jan 31st and we have been unable to get a response on how to return things.

Question:

What is your return policy What is your return policy

Answer:

Hello, Our return policy can be found at http://www.kitchenniche.ca/shipping.php. What you are looking for might be this part: "INSURANCE: We always use appropriate packaging materials and boxes for all shipments to make sure you receive your items in perfect condition. However, if you should receive a damaged item, please contact us by email or by phone. We will either replace the damaged item/s or issue a full refund, whatever you prefer. Damaged items must be reported within 3 business days of receipt. All shipments are fully insured. RETURNS: If you are not happy with your purchase, please contact us within 30 days of receipt of your merchandise. For Christmas gifts, you may return them until January 31st. You will be given instructions on how to return your item/s. The returned products have to be in their original condition and packaging. The customer is responsible for the shipping cost on returns. If you had free shipping with your order and return any items you will be charged the exact shipping amount we paid to ship your order." Kind regards, www.kitchenniche.ca

By Roman K., over a year old

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Typical questions asked:

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What is the return policy?
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KitchenNiche.ca Questions & Answers

Will they please respond to me phone calls? i got a flax seed grinder with no documentation and it doesn't work. i need help working or returning it. Will they please respond to me phone calls? i got a flax seed grinder with no documentation and it doesn't work. i need help working or returning it.

Why can't i get an update on my delivery date? Why can't i get an update on my delivery date?

Can i buy some things in your store in calgary ? Can i buy some things in your store in calgary ?

Why does kitchenniche.ca not reply to any of my emails regarding my order which is way overdue? Why does kitchenniche.ca not reply to any of my emails regarding my order which is way overdue?

How do you return something? we have been trying since dec 28th to contact someone to return something and no one responds to email or messages left on the phone. it's jan 28th and the returns thing says jan 31st and we have been unable to get a response on how to return things.

What is your return policy What is your return policy

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