• Kijiji

Kijiji

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Overview

Kijiji has a rating of 1.19 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kijiji most frequently mention customer service, live chat, and post ads problems. Kijiji ranks 219th among Classifieds sites.

  • Service
    69
  • Value
    69
  • Shipping
    39
  • Returns
    44
  • Quality
    55
Positive reviews (last 12 months): 3.7%
Positive
1
Neutral
0
Negative
26
41
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Extremely unprofessional and poor customer service!
  • Their review system is ridiculous and can drag an honest upstanding person to the gutter for all to see!
How would you rate Kijiji?
Top Positive Review

“Selling is EASY”

LARRY D.
3/26/22

I have been a seller on Kijiji for over a year now. I have 29 five star reviews. All of my buyers have given me a 5 star review. My prices are reasonable and putting ads is quite easy. The only complaint I have are potential buyers who ask about something and you never hear from them again. That is not a fault of th4e Kijiji system, just the users. I never pay for any upgrades so the free adds and no comissions is a great way for me to do business.

Top Critical Review

“Kijiji is a dumpster fire”

Katie F.
1/23/24

Horrible, rude customer service. Racist targetting of users. Poorly managed and operated. I just requested that they delete their useless account and delete all my information. Craigslist is so much better than kijiji. And that's saying something. Kijiji is going to crash soon.

Reviews (373)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34) review system (15)
Thumbnail of user katief499
1 review
1 helpful vote
January 23rd, 2024

Horrible, rude customer service. Racist targetting of users. Poorly managed and operated. I just requested that they delete their useless account and delete all my information. Craigslist is so much better than kijiji. And that's saying something. Kijiji is going to crash soon.

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Thumbnail of user totally.unreserved
1 review
2 helpful votes
December 24th, 2023

The errors, problems, worse chat app ever, intentional games they play, lack of support and customer service is completely unacceptable especially when you consider what they charge for ads. There are far better advertising sites for less money, and in many cases free that have way more exposure. Kijiji is on the way out and they deserve it. Site was created by kids.

Thumbnail of user kiaio
1 review
0 helpful votes
December 14th, 2023

Been using Kijiji for 11 years. Suddenly, I get a message that I have been banned from the service for violation of their policies with no details or information of what I am alleged to have done. I have no idea what they are referring to. Messages to their so called "customer service" go unanswered.
So now my household is banned from Kijiji because they are obviously blocking my IP address.
Very angry and disappointed to say the least.

Service
Value
Thumbnail of user larryd585
1 review
0 helpful votes
March 26th, 2022

I have been a seller on Kijiji for over a year now. I have 29 five star reviews. All of my buyers have given me a 5 star review. My prices are reasonable and putting ads is quite easy. The only complaint I have are potential buyers who ask about something and you never hear from them again. That is not a fault of th4e Kijiji system, just the users. I never pay for any upgrades so the free adds and no comissions is a great way for me to do business.

Thumbnail of user robs901
18 reviews
32 helpful votes
February 21st, 2024

See my ad which contains the word, stairlift. Then see my second screen grab with a kijiji search for the same word, stairlift. The search did not list my ad, which has been there for months. In the meantime, the site keeps pestering me to upgrade my ad. Scammer site.

Service
Value
Thumbnail of user carmans10
1 review
0 helpful votes
March 6th, 2024

No amount of flagging or complaining to help desk is going to fix kijiji. Their ads are not cheap & there is little enforcement of competing businesses posting free ads. The help desk is horrible and their lack of experience shows when it comes to member satisfaction. FB marketplace is a more pleasant experience

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Thumbnail of user nicholasp726
1 review
3 helpful votes
November 12th, 2022

As of recent Conveniently the site gets you little views or eyes on your listings or things being sold. Unless you go through a paywall. I add a lot to my description, put in the right category, specify location, add photos. Still no views. Algorithm needs to be fixed. Also lots of WhatsApp scamming going on where people want to buy your listings via WhatsApp but conveniently never answer back they have no intention of buying off you.They just want your money. Its recommended to ignore any WhatsApp message via Kijiji. Most likely scam going on. Pay attention whoever is behind kijjiji.clean your site of this scam plague.

Thumbnail of user hansn44
1 review
2 helpful votes
January 3rd, 2024

Tried to cancel but was stalled and delayed so they could queeze out more payments. Extremely unprofessional outfit. Never again!

Thumbnail of user rony202
1 review
2 helpful votes
November 29th, 2023

Kijiji isn't doing business like what they claim to do. They remove your ads if u don't pay them for long time.

I use now Facebook Marketplace which works much better

Thumbnail of user jayc966
1 review
3 helpful votes
December 24th, 2022

Horrible site, my account was suspended for some unknown reason. I never posted any ads, contacted one person about a trailer. That shouldn't have been it? Can't get an answer from customer service. Time to dump those losers,go to market place on FB Hope they go under No good anyway

Thumbnail of user willyp24
1 review
1 helpful vote
November 11th, 2023

Add's are showing, even tough kijiji mentioned that I have no adds posted
When adds are posted they don't show when I search for them
Top adds dont show in the top!
KIJIJI really sucks!

Tip for consumers:
This is about selling stuff

Products used:
NONE

Service
Value
Quality
Thumbnail of user ivym84
4 reviews
5 helpful votes
May 23rd, 2022
Verified purchase

I have been trying to post ads onto the site. They get listed momentarily and then disappear. This is regardless of whether you have made payment or not. If you are able to reach someone on customer care through chat, they are always unwilling to engage. They dismiss you so quick and ask you to join another platform. Please note I made sure I followed all the guidelines when posting my ads. Kijiji is a online ads place where people are allowed to post their products for sale.

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Thumbnail of user jamese1850
1 review
1 helpful vote
February 21st, 2023

Poor quality pictures, limited description wording, high price, no shipping offered.
I think some sellers think everyone on here is a crook or trying to con them.
You message them for more information or better quality pictures and they just
Won't do it! Then they wonder why their item doesn't sell.One item I was interested in has been on Kijiji for two years! If you try and help them by sending better info. On their item they just ignore it. I remind them that the buyer will pay for shipping and the transaction can be done with an e-transfer.
I get the impression that some sellers don't know what that is. If they are too lazy to take an item to the post office then they are totally relying on local sales, which really limits their chances. Anyways, that is my rant for today but I
Just get tired of some of these people who limit themselves and their selling prospects on here.

Thumbnail of user mananam4
1 review
1 helpful vote
November 29th, 2023

Extremely unprofessional and poor customer service! Useless and rude agents! Your service is just a shame! Agent called Hassan is useless and very unprofessional! Train and teach your staff how to deal with the customers and to listen what they are asking instead of saying lies to them and terminating the chat! I am trying to place an add in my account where i have two adds to reactivate the second free one and it keeps disappearing. I contacted customer service to check the issue and they are telling me i have another account where i have the same adds which is COMPLETE LIE! I have never had any other account on kijiji and never placed any add in other account! When i asked to show me which is the second account or check the details he just said i see it and good buy and terminated the chat! SO DISGUSTING! I WANT TO REACH YOUR MANAGEMENT TEAM AND REPORT ABOUT THIS AGENT! WHO IS SHAME AND YOU MUST CHECK HOW YOUR AGENTS WORK AND WHAT THEY DO! I WILL GO TO EVERY SOCIAL MEDIA TO LET EVERYONE KNOW YOUR DISGUSTING SERVICES! AGENT HASSAN O IS YOUR SHAME TEACH HIM CUSTOMER SERVICE SKILLS!

Service
Value
Shipping
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Thumbnail of user samh1057
1 review
1 helpful vote
June 17th, 2023

I received a fraudulent email from kijiji. Impossible to leave a message or get in contact with people here. Even when written "need more help, contact us", I am sent back to their useless knowledge center. Finally found "If you have any questions, please reach out to our Customer Support team."...and this link sends me again back to the main useless help page...

Service
Value
Thumbnail of user jasonk1694
1 review
2 helpful votes
August 1st, 2023

The update or upgrade of the app is terrible. You can no longer search in a category. If you're in category and you do a search it defaults back to searching the entire group of listings. Also instead of the old way of going to a particular category, you now get everything and are forced to then try and select the category you're after. Much more time consuming and backwards. The notifications now are more difficult to delete…
There are so many problems now they've created with their upgrade it's stupid.

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Thumbnail of user set.file.018
1 review
0 helpful votes
May 28th, 2023

Voulant effacer une de mes annonces je ne suis rendu compte d'un truc bizarre

Une annonce dans ma page personnel qui ne m'appartenait pas qui a été poster pour un autre individu pour louer un bien locatif dans une ville donc je ne me suis jamais rendu

Donc devant une pareil connerie, devant ce site web a la con qui mélange les annonces des annonceurs, j'ai voulu contacter Kijiji et je suis tomber de ma chaise

La section contact était un leurre

Imaginez deux secondes que vous ne voulez pas vous faire déranger par personne? Quelle est votre solution? Ne pas mettre de section contact, c'est tout simple

Mais sans section contact, cela ne fait pas très professionnel voyez-vous

Alors comment éviter de se faire contacter et avoir l'air professionnel tout a la fois? Créer une fausse section contacte. Comme cela aucun idiot ne les déranges et ils gardent "l'allure d'un site entièrement opérationnel et professionnel"

Comment on appel cela déjà? Ah oui vouloir le beurre et l'argent du beurre

Moi je ne veux pas avoir affaire a des charlatans et des imposteurs qui font semblant pour l'image

Et je ne veux pas de ce site web qui mélange les annonces des membres inscrits, c'est douteux, très douteux.

Service
Value
Shipping
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Thumbnail of user fuckk2
1 review
16 helpful votes
January 9th, 2021

Its not an exaggeration to say that I HATE Facebook... its even less of an exaggeration to say that my hatred of Kijiji has grown 1000 fold over the last 3 years. Okay... hyperbole aside, as of Jan 2021, in all honesty, I pains me to have to admit that my ads on FB marketplace now get 20 times more responses then my ads on Kijiji. Kijiji has become the new Craigslist... a dead marketplace where no one goes.

Bottom line... As of Jan 2021... FB Marketplace sells my stuff... Kijiji does not.

Tip for consumers:
phuc Kijiji

Products used:
phuc Kijiji

Service
Value
Shipping
Returns
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Thumbnail of user sorellep
2 reviews
1 helpful vote
September 12th, 2023

It's a fiasco, kijiji used to work well, never crashed, but over the past few years, it's an absolute mess… the pages never load well, the ads desappear, my account gets logged out while am browsing! What in the absolute f*?
I am completely removing this app from my phone! Geeez

Thumbnail of user nancyr156
2 reviews
14 helpful votes
February 19th, 2018

Kijiji is not the issue i love it, but the people that buy need to do learn how it work. Like i sold a womens winter jacket to a man for is wife, i come without is wife to buy the jacket then 2 hours later i call me back to get is money back because it to small for is wife. Now is pis that i wont take it back. It not my responsibility to make sure it the good size for her. When you by use clothes from a privates u better make sure it goin to fit, if it doesn't it not the seller faults and as soon as you live whit what you buy it yours.

Thumbnail of user camalyahyayev
1 review
1 helpful vote
July 29th, 2023

Avoid Kijiji for Paid Ads - Wasted Money!

I'm disappointed with Kijiji's paid ads. I spent money, but my ad got only six views in weeks. It didn't work as promised, and I feel like I wasted my money. Don't use it for paid ads!

Value
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Thumbnail of user pats922
1 review
4 helpful votes
May 11th, 2023

Countless duplicate ads. No indication of listing counts in various categories. Forced to wade through pages of unnecessary repeat information. It reminds me of the Canadian auto trader app. They sold out to the car dealerships and lost the following of the individual selling their cars etc. now spending huge on advertising to try and convince people there's value there. Not. Kijiji now has no respect for my time. It's a complete time waster.
It's forced me to go to Facebook as a last resort. Marketplace is at least the real deal of individuals listing items.
After being with Kijiji from its launch it's adios for me.

Thumbnail of user cc819
1 review
4 helpful votes
July 23rd, 2022

The title kinda says it all. The Kijiji website and app are beyond broken. The IT department of Kijiji clearly doesn't try. That, or they outsourced to some less-than talented contract studio.

Ironically, I own a Software Design Studio and emailed Kijiji asking if they would be interested in procuring our services to turn their services around for them at a discount.

We never heard back. Maybe they will reach out when they realize that they are losing market share to other platforms with quality platforms.

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Value
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Thumbnail of user bartekhecht83
2 reviews
2 helpful votes
March 29th, 2023

Worse service If there is any at all great your account as fraud if you create 2 ads in 24 hours ZERO customer service, and will steal
Your money don't trust These guys best advice I can give u!

Products used:
Cell phones they stole
My money and didn’t send phone and kijji didn’t care

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Returns
Thumbnail of user dant894
1 review
2 helpful votes
April 16th, 2023

Response to concerns is 1 out of 5 times. I cancelled my account dont know if they will respond to that. It might be that its being sabotaged from the inside.
They put a rechapta thing on where I have to go through about 7 piuctures, very anoying and time consuming.
Really I get a lot of views but only lookers, it is when things are dirt cheap anyone response and then they send messages about lowering my price, well how would thye like their paycheck lowered.
Really a wast of time

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About the business

Visit Kijiji Classifieds to buy, sell, or trade almost anything! New and used items, cars, real estate, jobs, services, vacation rentals and more virtually anywhere in Canada.

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