For Business
Write a Review For Business Write a Review

Justfly.com Questions & Answers

6,147 reviews
Ask a question

Here’s what consumers have asked with answers from Justfly.com staff and previous consumers.

56 questions answered
5% answered in 1 day
Question:

Why is it airlines dont recognize confirmation number givin by just fly

Answer:

Westjet clearly stated that the adversory was posted on westjet website. Justfly has to cancel my booking without a fee per westjet. However, justfly is not doing that. Justfly customer reps and supervisor saw the westjet website notice, but still not doing that. May not answer your question, but post it.

By Will W.
Question:

Why haven't i received my confirmation email?????

Answer:

Hi Hilda, Can you please provide us with your 9 digit reference number so we can verify this for you?

By Sarah C.,
Question:

On with customer support for over 20 minutes... are they ever coming back to the phone?

Answer:

Hi Miranda, We're so sorry about this! This week as you can imagine has been incredibly busy due to the hurricanes. Were you able to resolve your issue?

By Sarah C.,
Question:

Answer:

Hi Chilan, Thank you for contacting us on SiteJabber. Could you please send us more information about your inquiry by email at social@justfly.com? We'd be happy to help answer your questions. Kind wishes, JustFly Team

By Sarah C.,
Question:

Thank you for your recent purchase of a basic economy ticket. this new type of fare has some important restrictions, can i get bumped?????

Answer:

Hi Thomas! If you would like to to upgrade your ticket, please call our customer care team at 1-800-717-5015. One of our representatives will be happy to help you. Kind wishes, JustFly Team

By Sarah C.,
Question:

Yeah were are you located ?

Answer:

Hi Mercedes, Thanks for reaching out to us. JustFly is an American travel agency, with several offices in North America and abroad. Let us know if you have any questions, and we'll be happy to help! Kind wishes, JustFly Team

By Sarah C.,
Question:

I have been truing for 8 weeks to get a refund on a reservation that the return trip was detained. i have called and been put on hold for over 2 hr, told a supervisor would call me back in an hour and all to no results. is this a scam company, i have never been treated so poorly. what are my options.

Answer:

I have had the same issue. Still haven't gotten a refund. Long waits on the phone. It's a scam company.

By Jesica T.
Question:

I am reading your review to make sure, i am not dealing with a fraud website.

Answer:

They will make your reservation, they will not however honor a refund or cancellation even though you pay over $500 for it.

By Kristine C.
Question:

Answer:

Hi Glenn, Thank you for contacting us on SiteJabber! Because each airlines has different baggage policies, we are unable to confirm the details for you. We recommend that you contact United directly for the most accurate information for you baggage allowance. Kind wishes, JustFly Team

By Sarah C.,
Question:

I'm looking for a fly to bogota colombia, i will like to know if when i book through justfly can i select the seats?

Answer:

Hi Angie, Thanks for contacting us on SiteJabber! When you are booking your flight, seat selection will be available depending on whether or not the airline has released its seatmap. If your specific seat selection is unavailable, you are free to pick your seats directly with the airline at the a later date. Please remember that seat selection is an optional service. When selecting your seats, the price is indicated right below the interactive seat map. We hope this helps! JustFly Team

By Sarah C.,

Can’t see your question? Ask to get answers from the Justfly.com staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Justfly.com?
Post Review