JustFab CA

Bought shoes and this company continues to try and take money for those shooes saying it is vip membership every month my cc is being charged 67.66 lucky i lock my card bad

Love how there thigh high boot selection and booties and just boots are always changing and I've built such a collection

Worst customer service, their supervisor did not solve my issue. Very rude! He kept laughing as I was explaining the whole situation which was not receiving my order and it went back to them and them telling me my order is out of atock at the same time LOL
Honestly a big headache conpany, I do not recommend themm they will rip you off and try to convince you to stay with $10 LOL

I have ordered over 10 items from JustFab in the last few years, and I can definitely vouch that they're a trustworthy business!:)

I would like to note, from my experience, that I preferred ordering shoes over handbags as they were of higher quality. Over time (a few months), the inner linings of one bag ripped so easily, by the end it had rips in every pocket, and I'm one who takes great care of my belongings. The outside remained gorgeous and sturdy, while the inside fabric was just deteriorating I couldn't use it anymore. Another bag, which I'd gotten for a friend, had a jammed zipper from when I even initially received it. So my friend, although she loved the bag, always had part of her bag open. Which is kinda like ehh. The shoes however, AMAZING!

On another note, I was always extremely happy with their 2-3 business day shipping. I'd order on a Monday and received it by Wednesday or Thursday that same week. AMAZING! Also, their sizings were always perfect; I never had to return/exchange a pair! (I'm a size 6) I always received compliments, that I built a lot of trust with this company!

However, as I'm a Canadian resident, I stopped ordering ever since they began to charge in USD currency, which obv costed a lot more for us. With the additional tax and shipping, it wasn't worth the higher price as I found better deals in other retail stores in Canada.

All in all, I love JustFab! And I would definitely recommend to try it out for yourselves! :)

BEWARE! Justfab is just horrible for exchanges/returns! They put you on hold for lengthy periods hoping you'll give up. Agents need authorization to send return TAGS! Pathetic they cant do it without approval from supervisor. I was trying to exchange for correct size but after 4 calls I'm returning items instead! I would never recommend or shop here again. Why advertise easy exchange/return? Tell the truth and say exchange/return with HASSLE? I I have never seen such incompetence. Dealing with justfab is just frustrating. They also did not give refering person any credit as falsely advertised!

The boots I bought fit well and with the discount I felt I got my money's worth. However they do sign you up automatically for a monthly VIP membership which charged my credit card $55 dollars ($40US)

I am positive I "skipped the month" however it showed up on my credit card statement but hasn't showed up in my account on their website.

I have tried contacting them and nothing yet so far all the chat options just give you a robot response.

I recently just bought a pair of boots but realized I purchased the wrong size ( prior to fulfillment) and so I chatted in as fast as I could and my issue was resolved within minutes. I don't normally write reviews but this experience was worth it... Now to stare out my window, ever day to see if the mailman has my boots.

Do not work with this company. First the boot arrived and the right shoe was stained and used. Then when I called the customer service rep the first time she said I would be refunded the full amount. When I received the refund, it was not the full amount promised. When I called the customer service the second time to speak to someone I was transferred to a "manager" who hung up on me. Never called me back. I guess the prices match the quality of the product and the quality of professionalism. DO NOT fall for the promises they make. It's a lie.

I've been trying to order the items in my cart for weeks and the order won't process. Tried to change payment info, won't accept it. Live chat= robot response. Signed up for the convenience, will probably cancel vip, I don't have time for this.

I had a couple issues with my item not being in stock after paying for it. They had no issue crediting back my card and paid for delivery on my next items. If you call in and be kind to them, they're more than willing to work with you.

And this thing about them scamming you?! Don't you read something when you're setting it up? It tells you as you go along how the site works. It also sends reminder emails at the beginning of the month to skip or buy.

Also, it says right on the website that you must CALL to cancel your membership, not email or chat. It says CALL and it provides the toll free number.

Started a return with this company due to bad sizing on my shoes, seemed easy enough, got a label, sent package. However this package was rejected by JustFab themselves and now I've been talking to someone for over an hour to get this figured out and I'm just getting the run around. What a waste of time and my money. Will NEVER use this company again.

Like most of the comments, I was signed up for VIP without knowing. They have been taking the money off my card. When I try and use this "banked" money I have no option too. I can't even find something to buy because everything I click on won't let me choose a size. I am extremely unhappy with the customer service, the live chat doesn't work. If anyone was successful at getting their money back please tell me how you did it.

Perfection. My orders arrived super fast, and all are just as amazing as they looked on screen. I've only ordered two pairs of shoes and pair of jeans so far but definitely will be buying more! Both pairs of shoes are super comfortable and fit me as if they were custom-made for my feet, and don't even get me started on the jeans! A few words of advice for anyone thinking of using JustFab, (or any online shopping site for that matter) ALWAYS measure yourself! Never guess what size you are! They have a very helpful sizing chart that will help you get the perfect fit. Another thing, read the fine print! A few reviews on here call JustFab fraudulent because they deduct $40 from your credit card every month to be used in-store, but if you read the initial emails after signing up they make it clear that you can cancel at any time! They provide a phone number for you to call to cancel your VIP subscription, OR, if you don't want to give up your VIP status you can "Skip the Month" so the $40 credit isn't deducted. Read the emails people! Overall, this site is awesome and I would definitely reccomend it.

I ordered boots, the boots end up falling apart so I returned them and this whole time I was talking to there workers, I ask to purchase another pair, they sent me a letter stating it will be in the mail and shipped to be. Two weeks later no boots, so had to contact them again, they don't have those boots so now I try to order another pair, well they now say they do t sell them in the size I need, so I said well then I'll order one of your bags for the same price, oh they don't have that bag, so I said I wanted my money back, two weeks ago. Today I contacted them because my refund was no in my bank by now, and now there excuse is the labeling said that it was for a refund of a product not of the money, this site is pathetic, the company should be shut down, they are screwing people out of money and products! I'm not happy and I will not ever buy from them again! And stupid me because it was a company I never took a photo of the boots that the soles were coming off of, I sent sent them to justfab hoping I could get another pair!

I have been a VIP member for years with no problems. Today I tried ordering 2 items with my "member credit". This is because I forgot to log on and cancel for 2 months so I was charged $100 CAD. So i found 2 things I liked and tried to purchase with my credit. AFter explaining to the girl and ordering with her I get off the phone to see my credit card has been charged the full price for the 2 items. After 2 hours of TRYING to explain to 4 different "consultants". I ended up with no clothing sent to me and $160.00 charged to me. I repeatedly asked to speak to a manager or someone that could understand what I was saying but kept being put on hold for long intervals. I am beyond frustrated and when I finally see my money returned in 5 to 7 business days... I am CANCELLING and never looking back. I have bought so much from them and have never had trouble but this experience has definitely turned me away. I will NEVER buy anything else or refer anyone else! Uuuuuggggh

I had gained weight from having a baby and was really looking forward to feeling great in new clothes. I used the size chart on the website to make sure I got the right fit. Usually I'm a large maybe extra large on some things. The site was telling me to buy XXL which I was shocked but wanted to find a comfortable wear. The clothes were so big on me. I'm so disappointed and everything looks so baggy. I heard exchanging is difficult with this site so not even sure I'm gonna bother with it. Just won't order again.

Unfortunately having been a customer for over a year and also becoming a VIP member I still would not recommend this company to anyone. I have ordered every type and style of footwear. I can say I have always received the correct order BUT the quality is awful and the sizing is definitely off. I would recommend that you go down a half size when you order. Now when they say that you can skip the month and not be billed this is true, but you have to do it between the 1st and 5th of the month. If you forget your billed too bad so sad. Then you are stuck with these member credits that are useless because when you go to use them you are still charged tax and shipping. Which if you are like me and live in Canada the conversion rate already sucks. I rate this company an overall 1 star because even when you complain the customer service is essentially useless. Their goal is to maintain you as a member so they can continue to rip you off.

I used to use just fab all the time a few years ago with no issue. The price was what is was $39.99 or less depending on the item. I have bought about 10 pairs of shoes collectively through the site and 5 bags. I ended up canceling my account years ago and getting a new one recently. I purchased a pair of shoes through my new membership and I was shocked to see that I was charged almost $70 instead of $39.99 that it said on the site... come to find out that just fab Canada charges you in American dollars instead of Canadian dollars which makes absolutely NO SENSE at all. Why have a Canadian site if your going to charge in American dollars. Well I decided to cancel my membership, I spoke to a representative and canceled. All of a sudden I see money missing from my account in the summer of $60 I called canceled and got a refund. Then the next month the same thing. This end up happening for 4 months straight. Until I asked to speak with someone a little higher than their call center representatives and canceled for good. I will never buy anything from this place again which is too bad because they have really cute, good quality shoes.

The deal I saw on facebook is great, and I did get a lovely pair of shoes for £8.99. However, I called to cancel my account twice, they told me they had, but I still got charged £35 for two months in a row! I felt so scammed! Ive had £70 taken out of my account without my permission, when i clearly asked for it to get cancelled. Do not like this site at all. I dont trust it

I stopped shopping on Justfab dot ca last year, right after I skipped the month, and they stole their "monthly fee" from my bank account without so much as a notice saying that their "skip the month" feature wasn't working.
Thanks to this mess up, I had to cancel my existing bank card I used on their site, and get another one.
I will no longer be shopping on this site, as they not only stole "x" amount from my bank account, but because of the fluctuating dollar to loonie price, I wasn't given the amount they had stolen, back, I was given less.

Yes

Yes they have cute shoes at a good price. In Canada, you are being charged USD even though they are shipped from Canada.
I ordered a pair of shoes beginning of Nov. Size 8. I got them and in the box contained a size 6. I live FAR away from a post office so I had to drive all the way there to return them. No big deal. Got my exchange in the mail today. They were a size 8 but both of the right foot. Now I have to return them again! This also happened with my first order. I ordered a pair of boots and received a bag instead. Tried cancelling my membership today. I was told they would put my account in review and see if they can cancel it or not...

This site is AWFUL! They make it seem like you are getting a great deal when you purchase and automatically enter you into their VIP program in order to get a better deal - I bought a $9 pair of shoes. They continue to charge your credit card $39 a month and since im Canadian i was charged $56 for the "membership charge". They told me you have to skip this every month within the first 5 days or else you will be charged. They know very well that noone will remember to do this and are stealing money from people. This is CRAZY noone buy from this store. P. s the $9 shoes make my feet bleed.