• Judaica Web Store

Judaica Web Store

Overview

Judaica Web Store has a rating of 2.68 stars from 279 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Judaica Web Store most frequently mention business days, credit card, and tracking number problems. Judaica Web Store ranks 7th among Jewish sites.

  • Service
    21
  • Value
    19
  • Shipping
    20
  • Returns
    12

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service and transparency of this website is terrible.
How would you rate Judaica Web Store?
Top Positive Review

“Eliphaz Handmade Leather Sandals”

Lyndell M.
2/15/24

My order arrived today, and I can not express how delighted I am in the superior workmanship. I love these sandals so much! Perfect fit. Thank you so much. No where can deliver such a Beautiful hand made high quality sandal. I cannot wait to show these off and recommend this store

Top Critical Review

“Beware”

Mike B.
1/3/24

I ordered a charm bracelet for my wife. Even though she has very thin wrists, the charm bracelet was way too small. Seems to be for a small child, not an adult. The money back guarentee is only good for 21 days, so since I ordered it in November for a christmas present in December, it's too late to return it. I am not able to leave a review on their website warning others about the size issue, which seems odd. All the reviews from their website are five stars; coincedence? I'll give the bracelet to my 3 year old neice, I'm sure it will fit her tiny wrist. Will not be buying from Judaica Web Store again.

Reviews (279)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64)
Thumbnail of user gamdesigno
1 review
0 helpful votes
March 23rd, 2024

They sent me a damaged product and refused to sent me a full refund even after promising. They are liars and scammers. The worst company I've had the misfortune of every buying from!

Tip for consumers:
I was promised a full refund and never got it. I had to pay for express shipping to get the ring and another payment to sent it out to them.

Products used:
N/A

Thumbnail of user mikeb3568
1 review
0 helpful votes
January 3rd, 2024

I ordered a charm bracelet for my wife. Even though she has very thin wrists, the charm bracelet was way too small. Seems to be for a small child, not an adult. The money back guarentee is only good for 21 days, so since I ordered it in November for a christmas present in December, it's too late to return it. I am not able to leave a review on their website warning others about the size issue, which seems odd. All the reviews from their website are five stars; coincedence? I'll give the bracelet to my 3 year old neice, I'm sure it will fit her tiny wrist. Will not be buying from Judaica Web Store again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinee104
1 review
0 helpful votes
December 9th, 2019
Verified purchase

I love the products I ordered but the parcel was taking ages to deliver & on inquiring with sorting office discovered there was a service charge of £18 to pay on it. Not really sure how to avoid this in the future any ideas welcome

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you very much for feedback. We have now transitioned to a new method which avoids unexpected charges in the UK and the rest of Europe.

Thumbnail of user lewisp30
1 review
2 helpful votes
April 26th, 2019

After complaining about a series of maps I had purchased, I was given a partial refund. I was pleased with the company's response.

Thumbnail of user lyndellm7
1 review
0 helpful votes
February 15th, 2024

My order arrived today, and I can not express how delighted I am in the superior workmanship.
I love these sandals so much! Perfect fit.
Thank you so much. No where can deliver such a Beautiful hand made high quality sandal.
I cannot wait to show these off and recommend this store

Tip for consumers:
Please support this company I am honored to have a pair of the sandals .

Products used:
Eliphaz Handmade Leather Sandals

Service
Value
Shipping
Quality
Thumbnail of user davidz843
1 review
0 helpful votes
July 4th, 2022
Verified purchase

Ordered Granalix GranaGard omega 5. Waited almost a month. Horrible response and interest in finding order. Asked to send a new order, heat would effect the efficacy of the product. Shimi would get back to me in in 24 hrs. With search results. Shimi never did, he just closed ticket. Told me that it would take much longer for me to get a refund by charging back to my credit card. Then waiting for them.
Interesting comment.

Products used:
Supplements

Service
Shipping
Returns
Thumbnail of user patricky200
1 review
0 helpful votes
July 24th, 2023

I purchased 6 mezuzahs and none of them were kosher after checking them by the temple. After I contacted them to return the items, they said it's after the 2 weeks return window. How are you in the business of selling religion items and goods but do wrong to customers! STAY AWAY and shop else way.

Products used:
Mezuzah

Service
Value
Shipping
Returns
Quality
Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

As we wrote you previously, we need to be notified within 7 days of receiving the item and unfortunately, your order is from more than 6 months ago.
First, we can guarantee you that the Scrolls are Kosher. They are checked twice, once by a Scribe and once by a specialized Computer Software and they are written by well respected Sofer Stam's in Bnei Brak.

We have experienced in the past, Rabbi's that have said our Scrolls are not Kosher only to go on to charge more for Scrolls that they sell, while were not saying this is the case, we can tell you that we sell thousands of all kashrut levels of Scrolls a month to Jews of all levels of observance to places all over the world without issue.

Thumbnail of user jamiej469
1 review
1 helpful vote
January 1st, 2023

NEVER buy from this company. I was so excited to receive my new, beautiful menorah as my Hanukkah present from my mom. Upon lighting the first night candle, I melted the wax at the bottom of the candle to stabilize inside the large holes. The Shames is close to the back artistry and burned the entire art work, then melting the candles all over the bottom of the menorah, which led to having to rip my menorah off the glass piece it was on top of to reduce wax on the counter, which tore off a foot. Rather than replacing the customer service agent Shimi said it was a user error. I have used several menorahs in my 30 years of life and have had no difficulty before. Terrible quality and customer service. Never use this company, you will be extremely disappointed and your money will be wasted.

Tip for consumers:
Do not use this site. They put blame on customers rather than taking care of them. Poor quality and poor customer service

Products used:
Menorah

Service
Value
Returns
Quality
Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

After reviewing the communications you had with our Customer Service Representative, you stated that you had melted wax to "stabilize" this is not safe and led to the issue of burning the menorah. This is infact a case of user error and we are not responsible for the damage that was caused.

Thumbnail of user lisar3057
1 review
0 helpful votes
May 1st, 2023

I purchased something that came in damaged
They sent me a new one. Didn't have to send anything back I will buy again from them

Tip for consumers:
Good communication

Products used:
Decorative Judaic item

Service
Value
Shipping
Returns
Quality
Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Hi Lisa, Thank you for the great review! We're glad we could resolve your issue speedily.

Thumbnail of user estherk145
1 review
0 helpful votes
January 14th, 2023

My product was never delivered. My request for refund was declined.
I was demanded to file a missing package request with Italian post, while I do not speak Italian, do not live in Italy, and sent the package as a Hanukka gift.
The client service in this company is very bad and I will never buy anything from them again.

* Judaica Web Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelj966
2 reviews
0 helpful votes
March 9th, 2020
Verified purchase

Easy to place orders. In 3 orders I've placed, it. Takes about a week to ship and until it ships there is no way to check status.

Thumbnail of user sanjivb8
1 review
1 helpful vote
July 25th, 2023

I have bought many stuff from Judaciawebstore.com including bracelets, pendant and chain. I must say their service has been excellent and I keep buying more and more, keep up the good work folks.

Service
Value
Shipping
Quality
Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Hi Sanjiv, Thank you for the great review! ❤️ We are happy to hear about your experiences with our site and our team.

Thumbnail of user angelap269
1 review
0 helpful votes
December 8th, 2019
Verified purchase

I am very happy with my purchase
Haven't had sandles off my feet since receiving them
Had people ask where I got them from and have passed on all information

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much!

Thumbnail of user romanb126
1 review
0 helpful votes
January 8th, 2023

This is just an update to my previous reviews.
This is regarding the wrong color shofar they sent me and when I was about to mail it back I noticed a crack on the shofar. I mentioned the crack during the conversation via phone with the store representative. I was told to mail it back for the right exchange and they would reimburse my shipping money as well.
I have been trying to contact the Judaica Web Store company via email. The same horrible service, it takes very long for them to respond. They refunded some amount for the shofar, not the full amount. And refusing to pay the shipping as well. They know the reason why I sent it back but they keep telling me that the shofar's crack is ok and it was kosher, thou they know it was not a reason. It is obvious they are making up stuff not to pay me money. They are thieves and liars. It makes me highly doubt that the product they sell are kosher, since they do not act kosher way with customers

Tip for consumers:
Be careful what you buy from them, better don't buy anything from the company

Products used:
I returned the product but did not get the full refubd

Service
Value
Shipping
Returns
Quality
Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Dear Roman,
After reading over the emails with our Customer Service Representatives and the checking the actual shofar, we will unfortunately not be able to refund the return shipping as the shofar was not defective and it is in fact 100% Kosher. As we state on our website that Shofars sent may not be the same color as pictured. Light colored shofars like the one you received are usually more expensive as they are more rare in nature.

Thumbnail of user trevors85
1 review
0 helpful votes
September 4th, 2018
Verified purchase

Due to a slight breakdown in communication, regarding sizes, I ended up with 3 pairs of sandals (I was told to keep them as a courtesy to me). I also had to pay custom duty on one pair and not on the others. However when I had to contact the staff by e-mail they were helpful and in the end I am satisfied with the sandals I ordered.

Thumbnail of user williams764
3 reviews
22 helpful votes
September 3rd, 2020
Verified purchase

Judaica WebStore.com is one of my very favourite websites for shopping, whether for gifts for others or to buy for myself. They always have the highest quality and enormous variety of items to choose from. Prices are very reasonable. Everything I order arrives on time and in perfect condition, expertly wrapped. Whenever i have had to communicate with Customer Services, they are consistently warm and friendly, efficient and expertly take care of any situation that may arise. There are very few websites as good or better than Judaica WebStore.com. I plan to continue enjoying ordering from them for years to come.

Thumbnail of user carolp1619
1 review
0 helpful votes
September 2nd, 2022

I ordered and did not receive a necklace May 2nd of this year. I paid for express shipping as well and never received my necklace. I have been writing to this company several times with only the response of a "ticket" received. No other contact and no refund. Total rip off and disgusting business practices

* Judaica Web Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user glenns663
1 review
2 helpful votes
December 26th, 2022
Verified purchase

I had a gathering of a few friends and family. The 1 Jewish participant had chatted a lot about anti semitism over the year incl the awful Kanye. His Judaica items and heirlooms were taking on greater importance. I thought it would be great for his gifts to be items from Israel. I ordered 3 items on Dec 17th with the fastest delivery using Express Mail noted as 2-4 business days, getting items to me in Palm Springs by Dec 23rd (prior to the bad weather obstructing delivery potential). $160 of items costs $200, $40 for shipping.

Turns out another 2-4 days are required within Israel to assemble the package of items prior to shipping them. The only way a customer would know to know this is if they happen to notice & read the small "When will my order Arrive?" in the lower right hand side of the screen BEFORE you get to the shipping page where destination details are entered and shipping options and costs are shown. Very misleading.

And the company is well aware of this based on the 1 star reviews pertaining to shipping and their responses to customer complaints which I only thought to check after the order was placed given my curiosity over how I got timelines so wrong and after I had a few email exchanges with a co. Rep.

My Jewish guest was the only one to not receive a gift during our Christmas / Hanukah celebrations and is now leaving Palm Springs, a day before the gifts are estimated to be delivered in PS. Given that a large portion of business likely results from the diaspora ordering items for time sensitive dates like birthdays, bar mitzvahs, Hanukah, etc. this seems bordering on dishonest. Very disappointed.

Service
Shipping
Thumbnail of user deanp30
4 reviews
24 helpful votes
March 10th, 2020

Ordered several items for my son s bar mitzvah. Paid 25 more for express delivery(2-4 days). Did not hear anything. Contacted customer service 4 times- no reaction except they are opening a ticket. Well this does not help me as the bm is in 3 days. Will continue to share my experience on social media

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

I see our agent did reply to your email. We received your order late Saturday night and express shipped it on Monday.

Thumbnail of user annew394
3 reviews
18 helpful votes
September 3rd, 2020
Verified purchase

I enjoy every purchase I've received from World of Judaica. This time, I've begun collecting charms for a bracelet my daughter gave me. I can't wait to add more charms over the months and years. And, I'm looking forward to celebrating the Fall feasts this year with my new tamborine. I chose the tamborine with the design of the women singing and dancing after crossing the Red Sea.

Thumbnail of user jackief262
1 review
0 helpful votes
December 31st, 2021

I bought a menorah as an engagement gift for my daughter. It was nothing like the beautiful 3D artwork shown on their website. It was a 1/8 inch piece of cheap metal bent with a wave in it, poorly spray painted with bumps and splotches. It also had a lot of scratches along the edge. It was a very expensive at almost $399 Canadian with tax. I also had to pay an additional $63 for customs and duties. I returned it for a refund and was told that I'd have to pay the postage which was $77 for a trackable parcel. According to their website, if the product is defective they will pay for return shipping. They refused saying that the menorah would get scratched with use. I kid you not. I am out more than $150 for a cheap, shoddy piece of artwork. This company is no better than these fly-by-night operators that want nothing more than to scam you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrye36
1 review
0 helpful votes
July 4th, 2018

I was a bit worried about customer service from other reviews but they got it to me very fast so i think i may of got lucky or they have improved their customer services significantly recently

Thumbnail of user debbiea253
1 review
1 helpful vote
October 20th, 2020

I am very disappointed with my whole purchase experience wit Judaica Webstore.com. There website is misleading. They state the price of their products in $ but they fail to mention it is American dollars which means I ended up paying nearly 25% more and when I complained they gave me a 7% discount. Judaica Webstore did not help with follow up support when my purchase was two weeks overdue nor when it became over a month overdue. I received e mails that did not address the issue. Altogether a very disappointing retail experience!
I would definitely not buy from Judaica Webstore.com again!

Thumbnail of user esthera217
1 review
0 helpful votes
July 6th, 2023

We received the wrong tallit after paying for express shipment. It was too late to get the one we ordered before my granddaughter's Bat Mitzvah. To get the correct one, they expected me to pay for return shipment.
Great disappointment. I could have ordered it from another place and had no problems.

Products used:
Tallit

* Judaica Web Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user ab658
1 review
2 helpful votes
April 23rd, 2020

FAKE reviews and FAKE kosher items
Every G-d fearing person should NOT trust this website when it comes to kosher.

They are unwilling to help me out, even though they know they sold me garbage instead of a Kosher product they promised.

For now I will not reveal your price system discount scam.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Every single, and I mean EVERY SINGLE item that is sold on our website and labelled as kosher is most definitely 100 % kosher and supported by kashrut certificates. The gentleman who posted this review from Holland was not happy that the tallit he bought was not strictly, strictly kosher., only 100% to a normal, regular kosher standard.
We even provided this gentleman the Rabbinical authoritative position on the item he bought- one year ago, and instead of, as a decent Jewish person should, accept that there are different guidelines in authoritative Jewish law, NO he chose to go public with his grievance in the most un-Jewish way possible.

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Judaica Web Store brings you all the leading Judaica and Israeli brands for low prices. AHAVA, Hazorfim, Yarden Wines, Israeli books, music, DVDs and many more.

Company Representative

Thumbnail of user arikb2
Arik B.
Typically does not respond to reviews

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2.7
279 reviews
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