Joyfolie

The clothes look nice on the site, but cheap in reality. The prices do not justify an item that looks like I bought it from shein. To make matters worse, they inundate you with coupons and sales, which seems nice, since the prices are quite high, however, that's where they trick you. Once you use those coupon codes or buy a sale item, you can only return for store credit. Plus, they say on their website that if you return an item in damaged packaging (?, so you cannot even open their thin plastic bag to view the item you purchased) then you will have to pay a $5 restocking fee. So, it's not even worth it to return the items because I do not want store credit; I don't want to buy from them ever again, nor do I want to risk having to pay more for "restocking." What a scam. The clothes look lovely online, but they are cheap quality, looked so tacky in person. Such a disappointment. I feel tricked. Don't buy, don't be sucked in by their sales.

I NEVER did anything thing to have them start emails to me.
They likely bought my email from another spamming site.
I have tried to Unsubscribe, but there emails keep filling up my spam, therefore, their items are likely the same.

I love the dress! I'm putting the outfit together for a wedding. I added the belt, hat, earrings, necklace and bracelet all purchased at thrift stores! Cowboy boots coming next!

I was looking for a special occasion dress for both my daughters and I. Went I went to google and typed mother/daughter dresses, Joyfolie came up. As soon as I went on the sight, it asked me to spin a wheel for a discount. I was thrilled to "land on" a 30% discount. The total for 6 dresses (2 options for each of us) was $383 WITH the 30%. None of the dresses worked and the quality was very poor for the prices. So, imagine my shock when I went to return them and I CANNOT. I can only get store credit because I used the discounted code. Not only do I not have dresses that work and I still have to purchase something, now I am stuck with the company to the tune of almost $400.

According to their chart I'm M. I'm 5.5', 130 lb. ordered dress M size and it's big. The quality of the fabric is very cheap. I will be returning. I wish I read all these reviews before purchasing. They moderate all negative reviews on their website. Now I will get only credit and have to purchase something again.

We order from Joyfolie very often. Too often, in fact lol! The dresses are beautifully styled and high quality. We've only had one issue with an order (and we've had lots of orders!) which was immediately corrected by customer service. We love Joyfolie and love supporting this business.

I purchased 2 dresses for a wedding. The dresses were kept folded in my closet on the top shelf. Each dress was tried on twice.
The wedding was canceled. We had no use For the dresses, they were mad ugly anyway. I sent them back for a return waited over 2 weeks.
First inquiry I was told we didn't receive your return.
Second inquiry while sending proof with my tracking number that they on fact did receive my returns!
They gave me store credit for 44$ for 2 dresses?
Telling me the dresses were damaged? HOW? They literally sat in my closet and were tried on twice
Well then it was... they are past the 30 day return policy and that's why you only get this amount!
This company is horrible!
BUYER BEWARE
Cheap too, the material is cheap. Like Shein...don't buy from here.

We started a little rough but once we set-up good communication, the company was wonderful to work with. The dress I had ordered was lost in the mail. The replacement dresses arrived quickly and are beautiful. I would order from this company again.

I was using a gift card that I had received and when I hit pay it went to my credit card instead. Within seconds I contacted the company only to find out you could only connect through email. I tried numerous times and then finally received a response saying oh well too late. It's an automated response. Unfortunately, they got me another time for this and now they got me again. Buyer beware.

Do not buy from this company! Their return policy is extremely unfair. I spun a wheel at the beginning of my order and received a discount, so I put the discount promo code in when I ordered the dress. When the dress arrived it was too small for my daughter, so we tried to return it, but because a promo code was used they only allow store credit. I believe this is deceitful and misleading, and I felt like a fool for playing their game. This is so misleading and wrong and I pretty much begged them to give me a return and they said you need to read our policies and procedures more carefully. Very bad customer service!

Ordered a size 2 dress got it in the mail today, it has black spot on upper part and is ripped all the way across the left part! I was so disappointed and angry! How can someone not check this before they bagged it? They had to of seen it? Never ordering from
Here again! And the dress was $75 all together tax and all! What a scam! Now I'm stuck with this dress and do not even know if I can get ahold of anyone to return it. My daughter was going to have photographer take sweet pictures of her she has never had any pictures like that before. What a let down.

Cheap. Zero quality. HORRIBLE return policy. Misleading descriptions. Do no buy from them. Total waste of money.

I have been shopping with joyfolie for going on two years now and when I first started shopping with them, the quality was FANTASTIC, the styles were cute, and the sales made the clothing affordable. In the past year I have noticed a decline the quality of the items. I have received multiple deflective items, which the fashion consultants have always been super helpful with. However, it is SO frustrating to have this continue to happen. I am constantly told that this never happens... but it has happened to me a significant amount. I will admit I order A LOT from them. Maybe it is due to the amount of items that I purchase? The thing that also is a bummer is they give you store credit. You can never just get a refund for anything. I understand the reasoning behind that... but at what point is their accountability for what is going on? It also takes 7-10 days to receive your credit. Which seems EXCESSIVE. I recently was offered a credit, but could not use it on a $500+ order. I received the credit literally the next day. Will the adjust the balance on my order? Absolutely not. I know the staff is small and they want to give off the boutique vibe, which i LOVE. I love that it is a group of women, which was the major appeal to me, however, I don't feel like the customers carry any value with the company. I hope as they continue on (which i absolutely hope they do) that some of these policies change and exceptions are made when they need to be. The styles are very cute and the idea behind the company is great. Just some kinks that still need to be worked out, along with better quality control of items.

Love this store! As long as you read the return policy, you won't be surprised. It's very similar to many other stores. I have returned, exchanged, and have recieved a defective final sale item that the customer service was GREAT to work with! Will keep on ordering from here. I've ordered Belts, shirts, dresses, and youth items. All great quality.

Website states easy returns; however, you have to dig deeper to realize if you use a promo code you can only return for store credit. They plaster promo codes all over the place. I ordered several dresses in multiple sizes. Now I have a store credit for over $500 and I didn't even like any of the dresses. I am an avid online shopper and I have never come across such a ridiculous return policy.

I just wanted to take a moment and share with you how very happy we are with our purchases. My daughter absolutely loved her dress and it photographed beautifully in some recent family portraits we had made. This picture my husband took with his phone! I think this dress looks so beautiful on her! We will definitely be ordering again. Thanks again. -Karen

Any items that receive a Sale / Discount can only be returned for site credit or another size. There is no need to support a group that tricks you into remaining a customer.

Like another reviewer, I purchased with a promo code without knowing that ANY discounted item is not returnable for a refund, only store credit. I have never seen this before and consider it to be basically a scam in a world where people mostly shop online and returns for refund unless an item says "final sale" are standard. I will not be shopping at this store in the future and will make sure my friends and family are aware of their absurd policy.

Opening my first order from this company was quite a let down. The clothes for my daughter were ok and final sale so was happy enough with the price/ gamble. It's hard to show in the photos and I don't want to post a pic of it on because it's embarrassing.
I ordered two dresses for a wedding (rehearsal dinner and wedding guest)
Was shocked at the low quality for the cut and such a poor fit. I did check the size guidelines and the styles of the dresses really shouldn't have created such an unflattering fit. The seams are uneven, the front crossover is too far back so creates a ridiculous gaping in the front. I'm trying to find a way to make this work. But the darts near the bust are in a weird spot too. Because I guess I stupidly used a coupon (that you get txted endlessly about) in my error didn't realize it would basically make getting a refund impossible. Hoping to buy a different dress on the way to the wedding and take this experience as a lesson learned. I should've read these reviews first.

Looked so much prettier on the site in person not good.sizing runs very small returns are terrible store credit only shipping back was costly so don't purchase anything from joy folie. Stuck with credit I can't use

I purchased a dress in October from this website for a Christmas gift for my daughter. When she opened and tried it on it was too small. I sent an email to Joyfolie that i need to exchange for the next size and they tell me that i can not exchange it because it was purchased over 45 days ago. So make sure if you are purchasing any type of gift don't purchase it early or you will be penalized if it is the wrong size. Horrible, horrible policy especially at Christmas time. I won't buy another thing from joyfolie.

I was intrigued by their beautiful clothing and the offering of a summer sale. As a first time customer, I carefully read their sizing and ordered 3 pieces. Two items did not fit my body shape correctly, the third was not as vibrant as photographed. When I went to process a return, I discovered, 4 clicks deep, the following return policy:

We provide refunds on full-priced merchandise that is not discounted by a promotional code, coupon code or special sale pricing ending in $0.99 or $0.97. All eligible returns must be received within 30-days of purchase. Please review our Return Policy for more considerations.

So my first time purchase, tempted by their astonishingly good sale, basically bit me in the butt as I cannot return for refund. Not really interested in a store credit, as companies who bury their policies so deeply and whose policies don't really reflect industry standards don't deserve my money.

I wanted to return a few items that didn't fit correctly for my daughter and it feels like jumping through hoops to get it returned (must be in original plastic bag, $7.99 size exchange shipping and you have to pay to ship it back!). It's 2020 - I am just very surprised that it is this complicated - I am just going to have to sell on Poshmark or another site instead.